Response and Resolution Requirements Sample Clauses

Response and Resolution Requirements. Upon being informed by Company or an Authorized User of a Service Interruption not attributable to Excused Downtime, Vendor will Resolve and Restore such Service Interruption pursuant to the requirements and within the target turnaround time indicated for its priority level (as outlined in the table below) and provide periodic status reports to Company regarding the Service Interruption. Vendor will use priority categories set forth below to provide a consistent classification of Service Interruptions, which allows for better communication with Company regarding the nature of the Service Interruption. Priority Description Response Time Resolve/ Restore Critical Highest priority. Used for Service 30 minutes or Restore: within 5 Interruptions where the Authorized User is less hours unable to access or use the Software Services or when significant and substantial adverse operational impact occurs preventing Resolve: within 25 days any useful work from being done. Vendor will work on Service Interruption continually and diligently 24 hours a day, 7 days a week until the Service Interruption is Restored in a manner satisfactory to Company. Thereafter Vendor will continue working diligently during normal business hours until the Software Services are Resolved. Significant Used for Service Interruptions where the 30 minutes or Restore: within 11 Authorized User’s production and use of the less hours Software Services is severely impaired or degraded, preventing major functions from being performed. Vendor will work Resolve: within 150 days continually and diligently during normal business hours until the Service Interruption is Restored in a manner satisfactory to Company. Thereafter Vendor will continue working diligently during normal business hours until the Software Services are Resolved. Other Used for Service Interruptions where the Authorized User’s production and use of a non-critical or non essential function of the Software Services is disabled or impaired. Vendor will work on Service Interruption using commercially reasonable efforts during normal business hours until the Service Interruption is Resolved in a manner satisfactory to Company. 45 minutes or less Resolved: time period mutually acceptable to Vendor and Company
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Response and Resolution Requirements. Upon being informed by Company or an Authorized User of a Service Interruption not attributable to Excused Downtime, Vendor will Resolve and Restore such Service Interruption pursuant to the requirements and within the target turnaround time indicated for its priority level (as outlined in the table below) and provide periodic status reports to Company regarding the Service
Sample 1Sample 2
Response and Resolution Requirements. CSI will confirm its receipt of a notification by Crossref of a Service Level # 1 failure within twenty-four (24) hours after receiving such notification. CSI will correct a Service Level #1 failure of which it becomes aware (whether independently or by receiving notice from Crossref) prior to delivery of the next RW Update. #16076915v11 Reference Number: Service Level #2 Service Level Name: RW Deliv erable Delivery Time and Frequency Service Level Requirement: Ev ery RW Deliverable must be received by 5pm EST each Business Day.
Sample 1

Related to Response and Resolution Requirements

  • Certification Requirements The applicant will provide Vista Laboratories, Inc. with all product information for the evaluation of the product to be certified and warrant that the information provided is accurate and complete so that Vista Labs may perform the services requested. If the product was tested at an external laboratory, the applicant must provide the complete test report to Vista Labs. If the external testing facility is not ISO 17025 accredited, or does not have the proper scope, Vista Labs must determine if the test report can be used for certification activities. The applicant’s information is used to perform a product review and evaluation to determine the product’s compliance to the specific certification requested. Throughout the process, the client agrees to make claims regarding certification consistent with the scope of certification. The applicant agrees to supply the required number of product samples, to be determined by Vista Labs, to the laboratory for testing, measurement, and evaluation purposes. The client understands that certain tests may damage or destroy the sample and acknowledge that Vista Labs is not responsible for such damages. Samples will be returned only upon request by the applicant and at the applicant’s expense, after the completion of certification. Samples will be disposed of after six months if not requested for return by applicant. The product is ineligible for certification if it has been modified by the client after testing or certification. Changes to the product must be approved by Vista Laboratories. Vista Labs reserves the right to re- evaluate the product as a result of information that raises questions concerning the conformance of the product. Certified products maintain fulfilment of product requirements if the certification applies to ongoing production. If the client provides copies of the certification documents to other parties, the documents are reproduced in their entirety, or as specified in the certification scheme. In making reference to its product certification in media, such as brochures or advertisement, the client complies with the requirements of the Vista Labs or as specified by the certification scheme. The client complies with any requirements that may be prescribed in the certification scheme relating to the use of marks of conformity, and on all product correspondences and product related information. Vista Labs reserves the right to revise or withdraw the requirements as required in order to maintain conformance with FCC rules and regulations governing the product. The product may continue with certification and receive certification upon demonstration of compliance with the revised requirements, to the satisfaction of Vista Laboratories.

  • Notification Requirements 1. If the Family Leave is foreseeable, the employee must provide the agency/department with thirty (30) calendar days notice of his or her intent to take Family Leave.

  • Documentation Requirements (a) An employee must apply for personal leave in writing in the form required by the CEO as soon as it is reasonably practicable for the employee to make the application.

  • Submission Requirements The Contractor shall submit inventory disposal schedules to the Plant Clearance Officer no later than—

  • Personnel Action Requirements The evaluation procedure contained in this agreement shall not be used in any decision concerning the assignment, reassignment, contract status, non-renewal, termination, reduction or recall of any counselor prior to May 1, 2018.

  • Construction Requirements a) All Life and Safety and applicable Building Codes will be strictly enforced (i.e., tempered glass, fire dampers, exit signs, smoke detectors, alarms, etc.). Prior coordination with the Building Manager is required.

  • GRADUATION REQUIREMENTS I understand that in order to graduate from the program and to receive a certificate of completion, diploma or degree I must successfully complete the required number of scheduled clock hours as specified in the catalog and on the Enrollment Agreement, pass all written and practical examinations with a minimum score of 80%, and complete all required clinical hours and satisfy all financial obligations to the College. Initial

  • Notification Requirement Through and up to the conclusion of the Non-Competition Period, Executive shall give notice to the Company of each new business activity he plans to undertake, at least seven (7) days prior to beginning any such activity. Such notice shall state the name and address of the Person for whom such activity is undertaken and the nature of Executive’s business relationship(s) and position(s) with such Person.

  • Application Requirements This application shall contain, as a minimum, a sketch showing the location of proposed facilities; a description, sketch, manufacturer’s brochure, etc. of the proposed facilities; and a description of the operation proposed. (11-28-90) 101. -- 199. (RESERVED)‌ 200. OPERATIONAL AGREEMENT.‌‌

  • Data Submission Requirements As part of its registration and sponsorship of Registered Names in the Registry TLD, Registrar shall submit to the Registry System complete data as required by technical specifications of the Registry System that are made available to Registrar from time to time. Registrar hereby grants Registry Operator a non-exclusive, royalty free, non-transferable, limited license to such data for propagation of and the provision of authorized access to the TLD zone files and as otherwise required for Registry Operator to meet its obligations to ICANN and/or for Registry Operator’s operation of the Registry TLD.

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