Service Interruption Response Sample Clauses

Service Interruption Response. (a) Response and Resolution Requirements. Upon being informed by Company or an Authorized User of a Service Interruption not attributable to Excused Downtime, Vendor will Resolve and Restore such Service Interruption pursuant to the requirements and within the target turnaround time indicated for its priority level (as outlined in the table below) and provide periodic status reports to Company regarding the Service Interruption. Vendor will use priority categories set forth below to provide a consistent classification of Service Interruptions, which allows for better communication with Company regarding the nature of the Service Interruption. Priority Description Response Time Resolve/ Restore Critical Highest priority. Used for Service Interruptions where the Authorized User is unable to access or use the Software Services or when significant and substantial adverse operational impact occurs preventing any useful work from being done. Vendor will work on Service Interruption continually and diligently 24 hours a day, 7 days a week until the Service Interruption is Restored in a manner satisfactory to Company. Thereafter Vendor will continue working diligently during normal business hours until the Software Services are Resolved. 30 minutes or less Restore: within 5 hours Resolve: within 25 days Significant Used for Service Interruptions where the Authorized User’s production and use of the Software Services is severely impaired or degraded, preventing major functions from being performed. Vendor will work continually and diligently during normal business hours until the Service Interruption is Restored in a manner satisfactory to Company. Thereafter Vendor will continue working diligently during normal business hours until the Software Services are Resolved. 30 minutes or less Restore: within 11 hours Resolve: within 150 days Other Used for Service Interruptions where the Authorized User’s production and use of a non-critical or non essential function of the Software Services is disabled or impaired. Vendor will work on Service Interruption using commercially reasonable efforts during normal business hours until the Service Interruption is Resolved in a manner satisfactory to Company. 45 minutes or less Resolved: time period mutually acceptable to Vendor and Company
Sample 1
AutoNDA by SimpleDocs
Service Interruption Response. (a) Response and Resolution Requirements. Upon being informed by Company or an Authorized User of a Service Interruption not attributable to Excused Downtime, Vendor will Resolve and Restore such Service Interruption pursuant to the requirements and within the target turnaround time indicated for its priority level (as outlined in the table below) and provide periodic status reports to Company regarding the Service
Sample 1
Service Interruption Response. Excluding Events of Force Majeure, the Grantee will begin working on Service Interruptions promptly and in no event later than 24 hours after the Interruption becomes known. The Grantee must begin actions to correct other Service problems the next business day after notification of the Service problem. The term "Service Interruption" means the loss of picture or sound on one or more Channels. Grantee shall begin working on Subscriber Complaints involving impairment of degradation of signal quality (other than a Service Interruption) promptly and in no event later than the next business day after the problem has been reported to the Grantee. Grantee shall be deemed to have begun work under the Provisions of this Section when a technician begins work on the problem in question. Grantee shall provide an affected Subscriber, upon request by the City or the affected Subscriber, with one day’s free Service (equivalent to the video service they were receiving at the time of the interruption) for each day or portion thereof of Service Interruption experienced by the Subscriber. Under Normal Operating Conditions, Grantee shall meet the standards of this Section no less than ninety-five percent (95%) of the time measured on a quarterly basis.
Sample 1
Service Interruption Response 
Sample 1

Related to Service Interruption Response

  • Service Interruption Except where there exists an emergency situation necessitating a more expeditious procedure, the Licensee may interrupt Service for the purpose of repairing or testing the Cable Television System only during periods of minimum use and, when practical, only after a minimum of forty- eight (48) hours notice to all affected Subscribers.

  • Service Interruptions The Company may need to interrupt Your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that Your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that the Company shall have no liability for any damage or loss caused as a result of such downtime.

  • Incident Response Operator shall have a written incident response plan that reflects best practices and is consistent with industry standards and federal and state law for responding to a data breach, breach of security, privacy incident or unauthorized acquisition or use of any portion of Data, including PII, and agrees to provide LEA, upon request, an executive summary of the written incident response plan.

  • Tenant Responsibility Good housekeeping is expected of everyone. Tenant agrees to keep quarters clean and in a sanitary condition. The Tenants agree not to permit any deterioration or destruction to occur while they are occupying the property.

  • INTERRUPTION OF WORK 62. If WORK stops for any reason, IMPLEMENTING AGENCY will place the PROJECT right-of-way in a safe and operable condition acceptable to CALTRANS.

  • Client Responsibility For clarity, the parties agree that in reviewing the documents referred to in clause (b) above, Patheon’s role will be limited to verifying the accuracy of the description of the work undertaken or to be undertaken by Patheon. Subject to the foregoing, Patheon will not assume any responsibility for the accuracy of any application for receipt of an approval by a Regulatory Authority. The Client is solely responsible for the preparation and filing of the application for approval by the Regulatory Authority and any relevant costs will be borne by the Client.

  • Classroom Interruptions Classroom interruptions shall be kept to a minimum. Principals shall establish schedules for the use of the intercom services in each school, including staff use. The schedule shall be posted. Deviations from the schedule shall be made only in an emergency or when other means of communication are not possible or feasible.

  • Interruption of Vacation An employee shall be permitted to interrupt or terminate vacation leave in order to begin another type of paid leave provided the employee supplies notice and supporting information regarding the basis for such interruption or termination to the District.

  • Interruption of Services Tenant agrees that Landlord shall not be liable in damages, by abatement of Rent or otherwise, for failure to furnish or delay in furnishing any service, or for any diminution in the quality or quantity thereof, when such failure or delay or diminution is occasioned, in whole or in part, by repairs, renewals, or improvements, by any strike, lockout or other labor trouble, by inability to secure electricity, gas, water, or other fuel at the Building after reasonable effort so to do, by any accident or casualty whatsoever, by act or default of Tenant or other parties, or by any other cause beyond Landlord’s reasonable control; and such failures or delays or diminution (any such event, a “Service Failure”) shall never be deemed to constitute an eviction or disturbance of Tenant’s use and possession of the Premises or relieve Tenant from paying Rent or performing any of its obligations under this Lease. Notwithstanding the foregoing, if the Premises, or a material portion of the Premises, is made untenantable (that is, Tenant cannot conduct its business in such portion) or inaccessible for a period in excess of five (5) consecutive business days as a result of the Service Failure that has been caused by Landlord’s act or omission with respect to matters within Landlord’s control (“Controlled Service Failure”), then Tenant, as its sole remedy, shall be entitled to receive an abatement of Rent payable hereunder during the period beginning on the sixth (61 ) consecutive business day of the Controlled Service Failure and ending on the day the service has been restored. If the entire Premises has not been rendered untenantable or inaccessible by such a Controlled Service Failure, the amount of abatement that Tenant is entitled to receive by reason of such a Controlled Service Failure shall be prorated based upon the percentage of the Premises rendered untenantable or inaccessible and not used by Tenant. Notwithstanding the foregoing, business days during which the Premises or a material portion thereof are untenantable or inaccessible, or during which all or nearly all the Premises are unusable, by reason of a Service Failure which arises from a fire or other casualty which is covered by the provisions of ARTICLE 13 shall in no event be considered in determining whether Tenant is entitled to an abatement of Rent under this Section 8.03 (in such event the provisions of Section 13.01 shall govern Tenant’s rights). In no event shall Landlord be liable to Tenant for any loss or damage, including the theft of Tenant’s property, arising out of or in connection with the failure of any security services, personnel or equipment.

  • Tenant Responsibilities (a) Tenant shall immediately notify the Project Manager of the damage and intent to xxxxx rent, when the damage is or becomes sufficiently severe that Tenant believes he/she is justified in abating rent. [966.4 (h)(1)]

Time is Money Join Law Insider Premium to draft better contracts faster.