Response Standards. A. Inquiry. Company shall respond within (30) minutes of receipt of an inquiry from Dell to Company's designated point of contact, and (1) hour for End-Users as described above.
Response Standards. Supplier shall respond to technical support issues based on the severity of the issue. Responses shall be in two stages: (1) an initial response from Supplier, which acknowledges Supplier is aware of the issue, and (2) actual resolution of the issue. The time for Client to receive the initial response from Supplier starts when Supplier is made aware of the problem or issue, having been alerted by the Client or Supplier staff.
Response Standards. A3.1 Support Response Times. B2W will respond to requests for support as provided below: Severity Level Initial Response Time Support Obligation Severity 1 (The service is inaccessible and/or inoperable) Within 4 hours (during business hours) of initial notification by Customer to initiate problem determination Continuous good faith efforts until the problem is resolved or a reasonable work-around is achieved Severity 2 (Significant problems that degrade the quality of the service) Within 1 business day of initial notification by Customer to initiate problem determination Reasonable efforts to correct the reported problem Severity 3 (Problems that minimally affect the use of a non-critical portion of service or are cosmetic in nature) Within 5 business days of initial notification by Customer to initiate problem determination Reasonable efforts to correct the reported problem as appropriate
Response Standards. Franchisee will comply with the response standards under 26 this Subsection. 27
Response Standards. A. Inquiry. Company shall respond within * * * of receipt of an inquiry from Dell to Company's designated point of contact, and * * * for End-Users as described above.
Response Standards
