Response Time Goals. Severity 1 (“S1”) Severity 2 (“S2”) Severity 3 (S3) Severity 4 (S4) Basic Support 2 hours 4 hours 2 Business Days Not Applicable Premium Support 1 hour 2 hours 8 hours 2 Business Days
Response Time Goals. Xxxxxxx agrees to use reasonable efforts to acknowledge software Defects promptly reported to Alchemy by Customer and to use reasonable efforts to provide Workarounds and Updates. Acknowledgements will be sent to Customer via the online support system, e-mail or phone. The following response time goals will be in effect:
Response Time Goals. Upland agrees to use commercially reasonable efforts to (i) acknowledge Defects reported to Upland by Customer on Upland’s problem reporting form (which, in the event of a Severity 1, such acknowledgement will occur within one business day of receipt of the notice of the Defect and categorization of the Defect as a Severity 1) and (ii) provide Workarounds. Acknowledgements will be sent to Customer via email. The following response time goals will be in effect:
Response Time Goals. MomentFeed will make all commercially reasonable efforts to respond within the timeframes below during Normal Hours on Business Days.
a. Bronze Support Package
Response Time Goals. 4.2.1. Response time is defined as the time between receipt of the call and the time that an IT Services' employee begins working on the problem. Due to the wide diversity of problems that can occur, when they occur i.e., outside business hours, and the methods needed to resolve them, response time IS NOT defined as the time between the receipt of a call and problem resolution. SYSTEMWIDE: Network access or server 15 minutes SYSTEMWIDE: Software application (e.g.- GroupWise, WordPerfect, or networked printing) 1 hour INDIVIDUAL: Special projects Any special projects requiring ITS support would be scheduled according to arrival of needed equipment, availability in the ITS master schedule, and the schedule priority of the customer. INDIVIDUAL: Equipment moves that are not part of a new computer install/replacement. 1-2 Weeks INDIVIDUAL: Miscellaneous projects. As time allows
Response Time Goals. ElementLMS agrees to use reasonable efforts to acknowledge software Defects promptly reported to ElementLMS by Licensee and to use all reasonable efforts to provide Workarounds and Updates. Acknowledgements will be sent to Licensee via the online support system, e-mail or phone. The following response time goals will be in effect:
Response Time Goals. Professor Xxx or Xxxxxxxxx Xxxxxxxxx will notify IT Services when the Diamond server has become a production environment. Top priority will be given to restoring service quickly when the server is unable to support normal teaching activity as intended. Network availability will be maintained at approximately 98% availability of scheduled uptime.
Response Time Goals. Iternal agrees to use commercially reasonable efforts to (i) acknowledge Defects reported to Iternal by Customer on Iternal’s problem reporting form and (ii) provide Workarounds. Acknowledgements will be sent to Customer via email. The following response time goals will be in effect:
Response Time Goals. 3.1.1. IT Services will regard the Executive Classroom as a production environment. Top priority will be given to restoring service within two hours during business hours, when a significant part of the classroom is unable to support normal teaching activity as intended.
3.1.2. Problems with any classroom workstations will be assigned a high priority. This means the response time is one to three working days after it is reported to the IT Services Help Desk.
