Review of Complaints Sample Clauses

Review of Complaints. All complaints or allegations (written or oral) reported to the PCSD directly that involve PCSD personnel with ICE delegated authority will be reported to ICE OPR via the JIC. ICE OPR will verify participating personnel status under the MOA with the assistance of the ICE Headquarters. Complaints received by any ICE entity will be reported directly to ICE OPR as per existing ICE policies and procedures. ICE OPR, as appropriate, will make an initial determination regarding ICE investigative jurisdiction and refer the complaint to the appropriate ICE office for action as soon as possible, given the nature of the complaint. Complaints reported directly to ICE OPR will be shared with the PCSD’s Internal Investigations Unit when the complaint involves PCSD personnel. Both offices will then coordinate appropriate investigative jurisdiction, which may include initiation of a joint investigation to resolve the issue(s).
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Review of Complaints. All complaints or allegations (written or oral) reported to the LEA INITIALS directly that involve LEA INITIALS personnel with ICE delegated authority will be reported to ICE OPR via the JIC. ICE OPR will verify participating personnel status under the MOA with the assistance of the ICE Headquarters. Complaints received by any ICE entity will be reported directly to ICE OPR as per existing ICE policies and procedures. ICE OPR, as appropriate, will make an initial determination regarding ICE investigative jurisdiction and refer the complaint to the appropriate ICE office for action as soon as possible, given the nature of the complaint. Complaints reported directly to ICE OPR will be shared with the LEA INITIALS’s Internal Investigations Unit when the complaint involves LEA INITIALS personnel. Both offices will then coordinate appropriate investigative jurisdiction, which may include initiation of a joint investigation to resolve the issue(s).
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Review of Complaints. 9.66.8.1. The Bank shall review the complaint of the client/holder of the card instrument regarding the unauthorized operation performed with the card instrument, within 75 calendar days from the date of its execution, according to the rules and procedures established by the Bank. In case of failure to file a claim within the said period, the transaction is considered confirmed and is no longer subject to further appeal. In addition, the cardholder is obliged to submit to the bank the plastic card and/or other documents/information that the bank requires in order to review the complaint. 9.66.8.2. Complaints are submitted to the bank in writing and/or through the remote channel of the bank's services. 9.66.8.3. The client/ holder of the card instrument is obliged to submit to the bank, together with the complaint, the documentation/information confirming the performance of the operation subject to grievance, as well as the additional information/documentation in their possession and/or requested by the bank regarding the transaction concerned. 9.66.8.4. The complaint will be reviewed no later than 20 (twenty) working days following submission; whenever it is not possible to review the complaint and make a decision on it within the said period due to reasons independent of the bank, the bank will inform the client/holder of the card instrument of the deadline for reviewing the complaint and making a decision, indicating justification of the reason for the delay. 9.66.8.5. The deadline for making a decision on the client/card instrument holder's complaint and notifying the applicant should not exceed 55 (fifty-five) working days after receiving the complaint. 9.66.8.6. The bank is authorized to contact the acquirer or other party involved in the card transaction in order to obtain information about the transaction, unless all the details and circumstances of the disputed transaction are known to the bank.
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Review of Complaints. At the end of each Reporting Period, the Language Assistance Coordinator shall review any complaints related to St. Elizabeth’s language assistance services made during the prior year and briefly summarize each such complaint and its resolution.
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Review of Complaints. All complaints or allegations (written or oral) reported to the BCSO directly that involve BCSO personnel with ICE delegated authority will be reported to ICE OPR via the JIC. ICE OPR will verify participating personnel status under the MOA with the assistance of the ICE Headquarters. Complaints received by any ICE entity will be reported directly to ICE OPR as per existing ICE policies and procedures. ICE OPR, as appropriate, will make an initial determination regarding ICE investigative jurisdiction and refer the complaint to the appropriate ICE office for action as soon as possible, given the nature of the complaint. Complaints reported directly to ICE OPR will be shared with the BCSO Internal Investigations Unit when the complaint involves BCSO personnel. Both offices will then coordinate appropriate investigative jurisdiction, which may include initiation of a joint investigation to resolve the issue(s).
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Review of Complaints. Within one (1) year and ninety days after the Effective Date, and annually thereafter, the Language Assistance Coordinator shall review any complaints related to Brooklyn Hospital’s language assistance services made during the prior year and briefly summarize each such complaint and its resolution.
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Review of Complaints. Complaints concerning handc ~ ffing or alleging differential treatment based on Race and/or Ethnicity, including b t not limited to Profiling, by Security Employees shall be forwarded to and investi:ated by the Security Monitor. (a) The Security Monitor's investigation of each s ch complaint shall include: (i) an interview of the complainant(s), if p ~ ssible, and the documentation of said interview(s); (ii) an interview of the Security Employee() involved in the incident and the documentation of said interview(s); (iii) an interview of any witnesses and the d• cumentation of said interview(s); (iv) review of any video recordings of the in ident described in the complaint; (v) a written determination of whether the c• mplaint is founded and the reasons for that determination; and (vi) a written determination of whether retrai ing and/or discipline of the Security Employee(s) is necessary. (b) The written determination required by paragrap 9.3(a)(v) shall include: (i) a description of the facts of the complaint; (ii) a description of the statements and of er evidence gathered during the investigation; (iii) a description of the statements or othe evidence relied upon in making the determination; and (iv) a conclusion as to whether the complaint was founded or unfounded.
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Review of Complaints. At Landlord’s request, Tenant shall meet with Landlord to review any complaints or concerns.
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Related to Review of Complaints

  • Notice of Complaints Each Seller shall promptly notify the applicable Purchaser upon becoming aware of any complaint concerning any Serviced Appointment made by any party to the Serviced Corporate Trust Contracts, any Securityholder, any Credit Enhancement Provider or any rating agency.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Review Protocol A narrative description of how the Claims Review was conducted and what was evaluated.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Review Scope The parties confirm that the Asset Representations Review is not responsible for (a) reviewing the Receivables for compliance with the representations and warranties under the Transaction Documents, except as described in this Agreement or (b) determining whether noncompliance with the representations and warranties constitutes a breach of the Eligibility Representations. For the avoidance of doubt, the parties confirm that the review is not designed to determine why an Obligor is delinquent or the creditworthiness of the Obligor, either at the time of any Asset Review or at the time of origination of the related Receivable. Further, the Asset Review is not designed to establish cause, materiality or recourse for any Test Fail (as defined in Section 3.05).

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

  • COMPLAINTS AND GRIEVANCES 7.01 If an employee has a complaint concerning the application, interpretation, administration, or alleged violation of any of the provisions of this Agreement, he/she shall take the matter up orally with his/her immediate Supervisor or designate within five (5) business days after the circumstance giving rise to the complaint. The Supervisor or designate will give his/her answer to the 7.02 If such complaint or question is not settled to the satisfaction of the employee, then the following steps of the grievance procedure may be invoked in order. It is understood that a grievance must be lodged within five (5) business days after receiving the Supervisor’s or designate response to the complaint as per article 7.01. STEP 1 Any employee grievance shall be set forth in writing, in duplicate, and shall be presented to the Supervisor. The submissions shall include reference to the specific clause and article of the Agreement allegedly violated or misinterpreted and redress sought. The Supervisor shall review the grievance and reply in writing to the Union within five (5) business days, giving his/her disposition and his/her reason thereof. STEP 2 If a settlement has not been reached under Step 1, the employee may within five (5) business days of the Supervisor's reply, refer the grievance to the Administrator of the Home, at interest, or his/her nominee. The Administrator of the Home or his/her nominee together with the employee and his/her Supervisor, and his/her Xxxxxxx, shall meet within five (5) business days of reference to the Administrator of the Home. The Administrator of the Home shall give his/her reply in writing to the Union within five (5) business days after date of meeting. STEP 3 If settlement has not been reached under Step 2, the employee may refer the grievance to his/her Union Grievance Committee which may within five (5) business days of the Administrator's reply refer the grievance to the Director of Human Resources or his/her designate. Within five (5) business days the Director of Human Resources or his/her designate together with such other representation as may be chosen to represent the Employer shall meet with the Union Grievance Committee to discuss the grievance. At this meeting a full-time representative of the Union may be present, if his/her presence is requested by the Employer or the Union. Written reply to the grievance shall be given to the Union within five (5) business days after such meeting. If a grievance is not settled to the satisfaction of either party to this Agreement by the procedure outlined above, then either party may, within ten (10) working days of the reply of the Director of Human Resources, refer the grievance to arbitration in accordance with the provisions contained in Article 9. 7.03 Any of the time allowances provided in the Article may be extended by mutual agreement in writing between the Union and the Employer. 7.04 Notwithstanding the provisions of the Ontario Labour Relations Act, any grievance not initiated or appealed at any stage of the grievance procedure, including reference to arbitration within the limits stipulated, shall be considered settled on the basis of the last decision and NOT subject to further appeal. 7.05 No employee written reprimand shall be entered in an employee's personnel file unless the employee and Local Recording Secretary or designate are given a copy of such written reprimand. 7.06 Saturdays and Sundays and paid holidays shall not be considered working days within the scope of this Article.

  • Review Process A/E's Work Product will be reviewed by County under its applicable technical requirements and procedures, as follows:

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