Scheduled System Downtime Sample Clauses

Scheduled System Downtime. Scheduled system releases and maintenance will be performed by the Service Provider and Subcontractors on Saturdays between the hours of 12:01 a.m. and 12:00 p.m. Eastern Time (ET). For system enhancements and for all system maintenance and releases that will occur outside the defined window, the Service Provider and applicable Subcontractor shall coordinate with the Department regarding the required downtime window to minimize the impact in providing Services. Provided, however, the following shall serve as exceptions to the foregoing: (a) the weekly maintenance window for SuccessFactors North American based data centers is Sundays between the hours of 04:00 a.m. to 11:00 a.m. Coordinated Universal Time (UTC). For more extensive changes to the SuccessFactors system such as changing product versions, SAP will use the Major Upgrade Window on Saturday between the hours of 04:00 a.m. to 11:00 a.m. Coordinated Universal Time (UTC, and (b) the routine maintenance window for Chard Snyder & Associates Inc.’s hardware and software maintenance and upgrades shall be defined as nightly between the hours of 8:00 p.m. until 7:00 a.m. Central Time (CT), and Saturdays at 7:00 p.m. through 7:00 a.m. CT, Monday morning, and all day on bank holidays. Routine maintenance and upgrades are scheduled to avoid business interruptions whenever practical. The routine maintenance window will be utilized for each release.
Sample 1
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Scheduled System Downtime. Scheduled system releases and maintenance will be performed by the Service Provider and Subcontractors on Saturdays between the hours of 12:01 a.m. and 12:00 p.m. Eastern Time (ET). For system enhancements, Major System Projects and for all system maintenance and releases that will occur outside the defined window, the Service Provider and applicable Subcontractor shall coordinate with the Department regarding the required downtime window to minimize the impact in providing Services. Provided, however, the following shall serve as exceptions to the foregoing: (a) the release schedule for SuccessFactors North American based data centers (Standard or Premium Release) is Saturdays between the hours of 12:01 a.m. to 7:00 a.m. ET, and non-production learning environments will be updated Fridays between the hours of 4:00 p.m. - 11:00 p.m. ET, and the Recruiting Marketing product will be updated Saturdays between the hours of 7:00 a.m. - 11:00 a.m. ET, and (b) the routine maintenance window for Chard Xxxxxx & Associates Inc.’s hardware and software maintenance and upgrades shall be defined as nightly between the hours of 8:00 p.m. until 7:00 a.m. Central Time (CT), and Saturdays at 7:00 p.m. through 7:00
Sample 1
Scheduled System Downtime i) Batch/Maintenance Window: The period after Availability hours will be referred to as the “Batch/Maintenance Window”. The after hours processing will be scheduled in conjunction with GM’s and/or it’s Third Party Service Provider’s business requirements. Supplier’s Batch/Maintenance Window is from 6 p.m. to 8 a.m. Eastern Standard Time.
Sample 1
Scheduled System Downtime 
Sample 1

Related to Scheduled System Downtime

  • Scheduled Maintenance Maintenance window for disruptive work to Service will be limited 12:00 A.M. to 4:00 A.M., Central Daylight Time (CDT), any day with requirement of one (1) calendar week notification to Customer prior to maintenance. LightEdge will send an e-mail notification of such disruptive maintenance to Service to Authorized Contacts of Customer. Once notification is sent to Customer this will be considered a “Scheduled Maintenance”. Any Service SLAs will NOT apply during a Scheduled Maintenance.

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Monthly Data Download Not later than fifteen (15) days after the end of each month, beginning with the month in which the Commencement Date occurs and ending with the Final Shared-Loss Month, Assuming Institution shall provide Receiver:

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Statement of Work The Contractor shall provide the services and staff, and otherwise do all things necessary for or incidental to the performance of work, as set forth below:

  • Monitoring System In each case in which the Custodian has exercised delegated authority to place Assets with a Foreign Custodian, the Custodian shall establish a system, to re-assess or re-evaluate selected Foreign Custodians, at least annually in accordance with Rule 17f-5(c)(3).

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

  • Interconnection 2.1.10 Startup Testing and Commissioning

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

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