Selected Support Clause Samples
The Selected Support clause defines which specific support services or assistance will be provided under an agreement. It typically outlines the types of support available, such as technical help, maintenance, or customer service, and may specify the scope, hours, or methods of delivery for these services. By clearly identifying the support to be delivered, this clause ensures both parties have a mutual understanding of expectations and helps prevent disputes over the level or type of support owed.
Selected Support. Selected Support may be available for (i) Non-IBM Programs or for (ii) Programs licensed under the IBM License Agreement for Non-Warranted Programs (together “Selected Programs”). The IBM Software Subscription and Support section above applies to Selected Programs under Selected Support except that 1) IBM may provide Client with assistance in designing and developing applications based on Client’s subscription level; 2) the IBM “Software Support Lifecycle” policy does not apply; and 3) no new versions, releases or updates are provided by IBM. IBM does not provide licenses under this Agreement for Selected Programs.
Selected Support. Selected Programs eligible for Selected Support are listed at ▇▇▇.▇▇▇.▇▇▇/▇▇▇▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇. Selected Support begins on the date of acquisition and ends on the last day of the corresponding month in the following year, unless the date of acquisition is the first day of the month, in which case coverage ends on the last day of the month, 12 months from the date of acquisition. While Selected Support is in effect for a Selected Program:
a. IBM will make available to you Selected Program defect corrections, if any, that it develops.
b. IBM provides you assistance for your 1) routine, short duration installation and usage (how-to) questions; and 2) code related questions. Selected Support for a particular version or release of a Program is available only until IBM withdraws Selected Support for that Program’s version, release, or modification. When such Selected Support is withdrawn, you must upgrade to a supported version or release of the Program in order to continue to receive such support. The IBM “Software Support Lifecycle” policy does not apply to Selected Support.
c. IBM may provide you with assistance in designing and developing applications based on your subscription level.
d. IBM may provide assistance via telephone and electronic access, depending on your location and the subscription level you acquire. Such assistance is provided only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. Consult the IBM Software Support Handbook for details applicable to Selected Support at ▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇.
e. IBM may request that you allow it to remotely access your system to assist you in isolating the software problem cause. You remain responsible for adequately protecting your system and all data contained in it whenever IBM remotely accesses it with your permission. IBM does not provide licenses under this Agreement for Selected Programs.
Selected Support. Selected Support may be available for: (i) third party Programs or for; (ii) Programs licensed under the Lenovo International License Agreement for Non-Warranted Programs (“Selected Programs”). The Lenovo Software Subscription and Support section above applies to Selected Programs under Selected Support except that: 1) Lenovo may provide Customer with assistance in designing and developing applications based on Customer’s subscription level; 2) the Lenovo “Software Support Lifecycle” policy does not apply; and 3) no new versions, releases or updates are provided by Lenovo.