SERVICE AND QUALITY CRITERIA Sample Clauses

SERVICE AND QUALITY CRITERIA. Both parties are required to adhere to the service criteria and responsibilities set out in this agreement. The ICT Service is required to provide a high level of service and support at all times and has Service Level Targets (SLTs) which it should maintain as well as key performance indicators (KPIs) against which it measures its service delivery. Should the ICT Service not meet these targets the school should raise its concerns at the earliest opportunity in order that the performance be discussed and a remedial plan of action put in place. See Section 8.4 below.
Sample 1
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Related to SERVICE AND QUALITY CRITERIA

  • STANDARDS AND QUALITY The Supplier shall at all times during the Contract Period ensure that the Services are delivered in accordance with: the Digital Service Design Manual (and the Supplier shall comply with the processes and procedures set out therein); the Standards; the KPIs; the Methodology; the applicable SOW; and all other applicable provisions of this Contract.

  • SMHS Governance, Safety and Quality Requirements 4.1 Participates in the maintenance of a safe work environment.

  • EMHS Governance, Safety and Quality Requirements 4.1 Participates in the maintenance of a safe work environment.

  • NMHS Governance, Safety and Quality Requirements 3.1 Participates in the maintenance of a safe work environment.

  • Penalties for Non-compliance to Service Level Agreement Where the Supplier/Service Provider fails to deliver the Goods/Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at …………………………………………………… .

  • Deliveries and Quantity On each Delivery Date set forth in the table, Seller will deliver the quantity of the Product (as defined below) having Vintages as and if specified, and Buyer will pay the specified Purchase Price, all in accordance with the Agreement. Delivery Dates Delivery Type Quantity Vintage Purchase REC (indicate dates or (indicate (in MWhrs, (month/year, as Price Delivery as generated, as multiple/periodic unless applicable) ($ per MWhr applicable) deliveries, if otherwise unless applicable) indicated) otherwise indicated) Delivery 1 Delivery 2 Delivery 3

  • Workmanship and Quality 7.8.1 Employees appropriately qualified will sign all required documentation in accordance with the applicable statutes and regulations.

  • Specification and Service Levels The Specification sets out the Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.

  • Attachment A, Scope of Services The scope of services is amended as follows:

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

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