SERVICE CREDIT LIMITS. Customer may receive either the IXC Availability or IXC MTTR Service Credit within the same Measurement Period, but not both.
SERVICE CREDIT LIMITS. The provisions of this MSLA state Customer’s sole and exclusive remedy for Service interruptions or Service deficiencies of any kind whatsoever. In order to be eligible for a Service Credit under this MSLA, Customer must, in addition to complying with the other terms included herein: (a) be in good standing with Veracity and current obligations, other than those invoices that are recognized as being in dispute, (b) submit necessary supporting documentation and request the reimbursement or credits hereunder within 30 days of the conclusion of the service month in which the requisite unavailability occurs. In the event Customer fails to comply with the condition set forth in the immediately preceding sentence, Customer will, with respect to that remedy, have waived its right to such remedy. Veracity will determine the Outage Credits provided to Customer by totaling the eligible outage minutes throughout the Calendar month on the affected service, subject to the restrictions and exclusions herein. Outage Credits for any Calendar Month must exceed $25.00 to be processed. The number of minutes of each or any separate Service outages will not be cumulated to determine the percentage of credit. Customer is entitled to one (1) day MRC credit per incident and one (1) incident service credit per day. Customer’s total service credit(s) in any one month will not exceed the equivalent of 50% of the relevant MRC’s for the affected service for that month. Service credits will apply only to the MRC’s of the affected service and do not apply to MRC’s of other services. The remedies included in this MSLA are Customer’s sole and exclusive remedies for disruption of the Service and will apply in lieu of any other service interruption guarantee or credit, outage guarantee or credit, or performance credit for which Customer might have otherwise been eligible.
SERVICE CREDIT LIMITS. The provisions of this SLA state Customer’s sole and exclusive remedy for Service interruptions or Service deficiencies of any kind whatsoever. In order to be eligible for an Service Credit under this SLA, Customer must, in addition to complying with the other terms included herein: (a) be in good standing with Veracity and current obligations, other than those invoices that are recognized as being in dispute, (b) submit necessary supporting documentation and request the reimbursement or credits hereunder within 30 days of the conclusion of the service month in which the requisite unavailability occurs. In the event Customer fails to comply with the condition set forth in the immediate preceding sentence, Customer will, with respect to that remedy, have waived its right to such remedy. Veracity will determine the Outage Credits provided to Customer by totaling the eligible outage minutes throughout the Calendar month on the affected service, subject to the restrictions and exclusions herein. Outage Credits for any Calendar Month must exceed $25.00 to be processed. The number of minutes of each or any separate Service outages will not be cumulated to determine the percentage of credit. Customer is entitled to one
SERVICE CREDIT LIMITS. The provisions of this SLA state Customer’s sole and exclusive remedy for Service interruptions or Service deficiencies of any kind whatsoever. Upon Customer’s request and if duly approved by SenaWave, the service credit will be in an amount equal to the pro-rated amount of one (1) day of MRC for the Service affected only (i.e. Dedicated Internet Access). Customer is entitled to one (1) day
