Service Desk Standard Supported Systems/Applications Sample Clauses

Service Desk Standard Supported Systems/Applications. Current version, plus 2 previous versions (except where otherwise specified), is supported, as outlined in table below. Operating Systems ● Windows 7 ● Mapping drives ● Windows Vista ● Windows 8 ● Windows 10 ● MAC OS X ● Network connectivity ● Mapping printers ● Password issues ● User access issues ● Peripherals (keyboards, monitors, mice, scanners, and ancillary computing devices) ● Driver installation ● Power management ● BSOD issues Microsoft Office ● Office 2013 ● Office 2016 ● Office 365 ● Installation/removal/update of existing and new Office products ● Basic font installs ● Excludes Visio/Project Email Clients ● Outlook ● Outlook Web Access ● Gmail ● Lotus Notes ● Connectivity ● Installation ● Calendar/contacts issues ● Folder creation ● Mapping additional mailboxes Authentication issues (excludes SPAM filtering) Browsers ● Internet Explorer ● Mozilla Firefox ● Google Chrome ● MAC Safari ● Installation ● Removal ● Connectivity ● Resetting browser ● Removing temp files ● Excludes updates of browser or add-ons ● Excludes support of add-ons Antivirus ● Symantec End Point Protection ● McAfee ● Kaspersky ● Microsoft Forefront ● Updating ● Running scans ● Removing malware ● Excludes installation/removal of AV Mobile Phone Support/Mobile Device Management (Client-side) ● iPhone ● Android ● Windows Mobile ● BlackBerry OS ● Air Watch ● Good ● Active Sync ● MDM (not including admin work) Connectivity ● Power ● Activation ● Lost/stolen device ● Excludes SIM card replacement ● Excludes contacting carrier Adobe Products ● Adobe Reader ● Adobe Professional ● Adobe Flash Player ● Adobe Creative Suite ● Connectivity ● Updates ● Installation/removal Additional Applications ● RSA Clients ● Cisco VPN ● Cisco Any Connect ● Lync or Microsoft Communicator ● WebEx ● Xxx Xxxx “JRE” ● Installation ● Connectivity ● Updates ● Checking permissions State of Iowa Standard Applications As set forth in RFP Appendix F to include: ● Cisco AnyConnect ● VMWare Horizon Client ● Google Chrome Browser ● Microsoft SCCM Client ● Microsoft Office (all supported versions and components) ● Microsoft Windows (all supported versions and included software) ● Google File Stream ● MS Office Visio ● Adobe Acrobat Reader ● Adobe Acrobat Distiller ● Simon WinSCP ● Sophos Endpoint Security and Control ● Zephyr PASSPORT PC TO HOST ● Zephyr PASSPORT FTP Client As set forth in RFP Section 1.4.2: Insight will provide standard level 1 troubleshooting and installation Support.
Sample 1
AutoNDA by SimpleDocs

Related to Service Desk Standard Supported Systems/Applications

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • System Upgrade Facilities and System Deliverability Upgrades Connecting Transmission Owner shall design, procure, construct, install, and own the System Upgrade Facilities and System Deliverability Upgrades described in Appendix A hereto. The responsibility of the Developer for costs related to System Upgrade Facilities and System Deliverability Upgrades shall be determined in accordance with the provisions of Attachment S to the NYISO OATT.

  • NETWORK INTERCONNECTION METHODS 3.1 The Interconnection provided herein may not be used solely for the purpose of originating a Party’s own interexchange traffic.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Network Access TENANT may find it necessary to purchase a network interface card, wireless PC card or other hardware in order to connect to the internet service. LANDLORD is not responsible for the purchase of these items and LANDLORD cannot guarantee compatibility with any device TENANT may have. The computer and network card must have software installed that supports the Internet Protocol commonly referred to as TCP/IP. Any conflicts between the software compatibility of the network and the TENANT’S computer operating system or any other feature will be the responsibility of the TENANT to resolve. LANDLORD will not be responsible for software issues related to the user’s personal computer.

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at xxxxx://xxxx.xxxxxxxx.xxx.

  • XXX Hosting 10.1 XXX Hosting is not required for resale in the BellSouth region.

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!