Service Desk Standard Supported Systems/Applications Sample Clauses

Service Desk Standard Supported Systems/Applications. Current version, plus 2 previous versions (except where otherwise specified), is supported, as outlined in table below. Type Name Support Offered Operating Systems ● Windows 7 ● Mapping drives ● Windows Vista ● Windows 8 ● Windows 10 ● MAC OS X ● Network connectivity ● Mapping printers ● Password issues ● User access issues ● Peripherals (keyboards, monitors, mice, scanners, and ancillary computing devices) ● Driver installation ● Power management ● BSOD issues Microsoft Office ● Office 2013 ● Office 2016 ● Office 365 ● Installation/removal/update of existing and new Office products ● Basic font installs ● Excludes Visio/Project Email Clients ● Outlook ● Outlook Web Access ● Gmail ● Lotus Notes ● Connectivity ● Installation ● Calendar/contacts issues ● Folder creation ● Mapping additional mailboxes Authentication issues (excludes SPAM filtering) Browsers ● Internet Explorer ● Mozilla Firefox ● Google Chrome ● MAC Safari ● Installation ● Removal ● Connectivity ● Resetting browser ● Removing temp files ● Excludes updates of browser or add-ons ● Excludes support of add-ons Antivirus ● Symantec End Point Protection ● McAfee ● Kaspersky ● Microsoft Forefront ● Updating ● Running scans ● Removing malware ● Excludes installation/removal of AV Mobile Phone Support/Mobile Device Management (Client-side) ● iPhone ● Android ● Windows Mobile ● BlackBerry OS ● Air Watch ● Good ● Active Sync ● MDM (not including admin work) Connectivity ● Power ● Activation ● Lost/stolen device ● Excludes SIM card replacement ● Excludes contacting carrier Adobe Products ● Adobe Reader ● Adobe Professional ● Adobe Flash Player ● Adobe Creative Suite ● Connectivity ● Updates ● Installation/removal Additional Applications ● RSA Clients ● Cisco VPN ● Cisco Any Connect ● Lync or Microsoft Communicator ● WebEx ● Xxx Xxxx “JRE” ● Installation ● Connectivity ● Updates ● Checking permissions State of Iowa Standard Applications As set forth in RFP Appendix F to include: ● Cisco AnyConnect ● VMWare Horizon Client ● Google Chrome Browser ● Microsoft SCCM Client ● Microsoft Office (all supported versions and components) ● Microsoft Windows (all supported versions and included software) ● Google File Stream ● MS Office Visio ● Adobe Acrobat Reader ● Adobe Acrobat Distiller ● Simon WinSCP ● Sophos Endpoint Security and Control ● Zephyr PASSPORT PC TO HOST ● Zephyr PASSPORT FTP Client As set forth in RFP Section 1.4.2: Insight will provide standard level 1 troubleshooting and installation Support.
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Related to Service Desk Standard Supported Systems/Applications

  • Purchase Order Flip via Ariba Network (AN) The online process allows suppliers to submit invoices via the AN for catalog and non- catalog goods and services. Contractors have the ability to create an invoice directly from their Inbox in their AN account by simply “flipping” the purchase order into an invoice. This option does not require any special software or technical capabilities. For the purposes of this section, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider of MFMP the right and license to use, reproduce, transmit, distribute, and publicly display within the system the information outlined above. In addition, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider the right and license to reproduce and display within the system the Contractor’s trademarks, system marks, logos, trade dress, or other branding designation that identifies the products made available by the Contractor under the Contract.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Software Maintenance and Support If You purchase Software Maintenance and Support for the Software, the Software Maintenance and Support will be provided as described in Kofax’s then current Software Maintenance and Support Agreement, available at xxxx://xxx.xxxxx.xxx/legal/SMSA, and which is incorporated herein by this reference. If You are active and current on Software Maintenance and Support, You may request reconfigurations of the Software subject to Your payment of Kofax’s then current standard rates for such reconfigurations. Kofax will have no liability to You arising from or related to Your cessation of Software Maintenance and Support, whether from Your failure to timely renew Software Maintenance and Support or otherwise. If You elect to reinstate Software Maintenance and Support following expiration of the Software Maintenance and Support for whatever reason, You will (a) pay a reinstatement fee equal to the sum of the current annual Software Maintenance and Support fees, any unpaid Software Maintenance and Support fees from the date of expiration to the date of reinstatement, and an amount equal to one additional year of Software Maintenance and Support fees, and (b) apply all upgrades, enhancements and new releases to the Software needed to bring Your Software current with Kofax’s most current supported version of the Software. Software Maintenance and Support pricing will increase for renewal terms by an amount not to exceed 5% of the prior year term fee, provided that increases associated with additional software license purchases, if any, will be incorporated into the base for the purpose of calculation of each annual increase.

  • TECHNICAL SUPPORT AND MAINTENANCE If technical support and maintenance is a part of the Goods that Contractor provides under the Contract, Contractor will use commercially reasonable efforts to respond to the Department in a reasonable time when the Department makes technical support or maintenance requests regarding the Goods.

  • Standard Service Features Ethernet Access allows Customer to terminate single and/or multiple Ethernet Virtual Circuits (EVCs) from Customer equipment onto a single Ethernet Access UNI.

  • Software Support Services 6.1 The Software Support Services shall comprise:

  • Access to Network Interface Device (NID 2.4.3.1. Due to the wide variety of NIDs utilized by BellSouth (based on subscriber size and environmental considerations), Mpower may access the on-premises wiring by any of the following means: BellSouth shall allow Mpower to connect its loops directly to BellSouth’s multi-line residential NID enclosures that have additional space and are not used by BellSouth or any other telecommunications carriers to provide service to the premise. Mpower agrees to install compatible protectors and test jacks and to maintain the protection system and equipment and to indemnify BellSouth pursuant to Section 8 of the General Terms and Conditions of this Agreement.

  • NETWORK INTERCONNECTION METHODS 64.1 This Section sets forth the terms and conditions for Network Interconnection Methods (NIMs) provided between CenturyLink and CLEC for the Interconnection Facilities established between the Parties’ networks. Additionally, this Section describes the physical architecture for the Interconnection of the Parties’ facilities and equipment required for the transmission and routing of Local Traffic, ISP-Bound Traffic, IntraLATA LEC Toll Traffic, VoIP-PSTN Traffic, Transit Traffic and Jointly Provided Switched Access Service Traffic.

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