Service Initiation Experience. Demonstrated experience of company’s ability to implement new collection services and new franchise agreements and obligations that are like the CITY services in comparable sized communities.
Service Initiation Experience. The CITY is interested in learning about each proposer's experience with the following types of service initiations: (1) implementation of new franchise agreements in which the proposer replaced the existing contractor. Include a minimum of three reference projects for which the proposer has initiated a new collection contract and/or new collection services. For each reference program, the description shall include:
1. The name of the jurisdiction where the services were provided, commencement date and term of the agreement;
2. The service initiation performed (i.e., initiation of a new franchise agreement) and length of time to complete;
3. The name, address, and telephone number of the jurisdiction representative responsible for administering the agreement;
4. The number of residential and commercial customers served; tons collected, diverted and disposed annually; and the type and number of vehicles dispatched per day for solid waste, and recyclable materials collection services;
5. Description of how the company handled the specific requirements for the procurement of vehicles and personnel; training of personnel; billing and fee collection services; determination of routes and operating procedures; delivery of containers; public education; and the preparation of procedures to ensure a smooth transition from one company to another and one type of service to another, use of recycled content carts; and,
6. The name of labor union (if any) and a copy of union contract/agreement/MOU
7. Identification of problems that occurred during the initiation of the new contract and solutions implemented to solve the problem(s).
Service Initiation Experience. The CITY is interested in learning about each proposer’s experience with the following types of service initiations: (1) implementation of new franchise agreements in which the proposer replaced the existing contractor. Include a minimum of three reference projects for which the proposer has initiated a new collection contract and/or new collection services. For each reference program, the description shall include:
1. The name of the jurisdiction where the services were provided, commencement date and term of the agreement;
2. The service initiation performed (i.e., initiation of a new franchise agreement) and length of time to complete;
3. The name, address, and telephone number of the jurisdiction representative responsible for administering the agreement;
4. The number of residential and commercial customers served; tons collected, diverted and disposed annually; and the type and number of vehicles dispatched per day for solid waste, recyclable materials, and organic material collection services;
5. Description of how the company handled the specific requirements for the procurement of vehicles and personnel; training of personnel; billing and fee collection services; determination of routes and operating procedures; delivery of containers; public education; and the preparation of procedures to ensure a smooth transition from one company to another and one type of service to another, use of recycled content carts; and,
6. Identification of problems that occurred during the initiation of the new contract and solutions implemented to solve the problem(s).
