Service Level Goals. Service Level Goals" means the service level goals applicable to the Services provided by RagingWire as set forth in the applicable SLA. If Customer experiences any Service performance issues, such as Service Outages, described in an applicable SLA, as a result of RagingWire's failure to provide the Services, the remedies and credits described in the applicable SLA shall apply.
Service Level Goals. Service Level Goals" is defined in Section 7.2 ("Service Level Goals").
Service Level Goals. Without limiting anything stated in Sections 1(b), 9 or 10 of the Agreement, and subject further to Company’s acknowledgement that Microsoft will not be liable to Company or to any third party if Microsoft fail to achieve the following service level goals, our service level goals are as follows:
Service Level Goals. (a) [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] of all calls should be answered in [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] seconds or less
Service Level Goals. The Service is subject to the following SLA which is effective as of the first day of the second month after initial installation of Services. A detailed description of the applicable components, measurements, and calculations are explained in the Qwest Wholesale Dial Service Technical Publication. The provisions of this SLA state Customer’s sole and exclusive remedy for service interruptions or service deficiencies of any kind whatsoever.
Service Level Goals. Uptime* 99.5% Query Response Time** 1.5 seconds
Service Level Goals. Availability* 99.5% Query Response Time** 1.5 seconds * "Availability" means the percentage of time that Microsoft's Bing services are operational to receive, process, and respond to queries, excluding scheduled downtime (if any).
Service Level Goals. At the intervals specified below, Ambient and Duke Energy will meet to review and discuss service levels under this Software Maintenance Agreement and fees for any additional Maintenance Services desired by Duke Energy: 180 days after Duke Energy’s first acceptance of Products under the Agreement, 360 days after Duke Energy’s first acceptance of Products under the Agreement, and annually thereafter during the first calendar quarter of each year that this Software Maintenance Agreement is in effect.
Service Level Goals. Without limiting anything stated in Sections 1(b), 9 or 10 of the Agreement, and subject further to Company’s acknowledgement that Microsoft will not be liable to Company or to any third party if Microsoft fail to achieve the following service level goals, our service level goals are as follows: Service Level Goals Uptime* 99.5% Query Response Time** 1.5 seconds * "Uptime" means the percentage of time that Microsoft's Bing services are operational to receive, process, and respond to queries, excluding scheduled downtime (if any). ** "Query Response Time" means the time between when Company completed transmission of a query request to Microsoft (i.e., the query leaves Company’s network border) and when Company received the completed Bing results from Microsoft (i.e., the Bing results enter Company’s network border). 4.
Service Level Goals. 3.1 The service level goals are specified in the “Addendum A Service Level Agreement”
