SUPPORT SERVICES General. AvePoint Support Services include the following: (1) telephone or electronic support to help Cus- tomer correct problems with Solutions; (2) bug fixes and code corrections to correct Solution malfunctions and bring Solutions into substantial conformity with the Doc- umentation; and (3) all upgrades, enhancements, and other changes that AvePoint, at its sole discretion, makes SERVICES DE SUPPORT Généralités. Les Services de Support AvePoint compren- nent ce qui suit : (1) un support téléphonique ou électro- nique pour aider le Client à corriger des problèmes avec les Solutions ; (2) des corrections de bogues et de code pour corriger les dysfonctionnements des Solutions et rendre les Solutions substantiellement conformes à la Do- cumentation ; et (3) toutes les mises à jour, améliorations
SUPPORT SERVICES General. AvePoint Support Services include the following: (1) telephone or electronic support to help Customer correct problems with Solutions; (2) 5.
SUPPORT SERVICES General. AUTOCENE Support Services are intended to assist You in the normal operation and routine use of the supported Software for customary issues. Accordingly, Support Services do not include general information on application design, usage, and workflow automation or assistance equivalent to training concerning the use of the Software (such assistance is provided separately and for a fee by AUTOCENE) or any substantive or technical consulting arising in connection with the application of the Software. Additionally, Support Services include answering questions and providing a reasonable level of guidance to You about the use of the Software, responding to reports of Errors and determining if the reported Error is a result of an issue with the Software or an environmental or installation issue. You are responsible for providing documentation sufficient for AUTOCENE to reproduce the Error including a detailed written description of the problem, log files, core dumps, data files, and any other information reasonably requested by AUTOCENE. AUTOCENE is not responsible for Errors or other problems due to non-AUTOCENE products or services, misuse, accident, damage or modification, or failure to maintain proper physical or operating environment. If AUTOCENE reasonably believes that a problem reported by You may not be due to an Error in the Software, AUTOCENE will so notify You, and AUTOCENE shall not proceed further, unless so instructed in writing by You. If, upon resolution of an Error, it is determined that the Error is not due to the Software or other conditions attributable to AUTOCENE You will be invoiced for time and materials at AUTOCENE’s then-standard Professional Services rates.
SUPPORT SERVICES General. Gap has purchased under this Attachment B Support Services as described in this Attachment B for all covered equipment listed in Exhibit D.16 (Gap Equipment). IBM will provide, at the OEM or third party repair center, facilities for storing and repairing equipment. All equipment that is sent to Gap from the Repair Center should be tested utilizing a Gap Test environment to validate the equipment is functioning as desired by Gap. The LRT support services will be provided under an existing Symbol agreement for a mutually agreed to period of time.
SUPPORT SERVICES General. 6.4.1 Documentation pertaining to any Updates will be provided as stated in the relevant Agreed Order.
SUPPORT SERVICES General
