Supported Users. Support does not apply to visitors or customers (“Customers”) to Subscriber websites named in this Agreement, whether or not hosted on the Platform (“Supported Sites”).
Supported Users. Subscriber will list on Addendum B its authorized users of Support (“Supported Users”) including the contact information for at least one and a maximum of three representatives who will be authorized to submit tickets and exercise rights for support granted by this Agreement. No other Subscriber representatives will be so entitled, and they will be redirected via email to one or more of the Supported Users. Subscriber will promptly notify Xxxxxxxx.xx in writing of any changes to the Supported Users.
Supported Users. The client must nominate supported users, these users can contact the EngageCRM support team. A supported user can be changed to another user after receiving support for a minimum of 30 days.
Supported Users. Varonis will provide Support Services under this Agreement with respect to the number of users for which the GSA Customer duly purchased the Support Services. Upon any renewal of the Support Services, the GSA Customer shall be required to renew the Support Services for the higher of (i) the initial number of users indicated in the purchase order pursuant to which the Software was purchased or (ii) the number of users indicated in Varonis’ records, if such number is higher than the number in subsection (i), following an increase in the number of users under the license of the Software pursuant to the purchase of additional license(s) by the GSA Customer (the "Registered Number of Users"). In the event that the GSA Customer renews the Support Services for a number of users which is less than the Registered Number of Users (the "New Number of Users"), Varonis shall be entitled, at any time, to run an audit check (including through running a script) in order to verify the actual number of users applicable to the Software. In the event that any such audit reveals that the actual number of users applicable to the Software is higher than the New Number of Users, Varonis will provide immediate notice to the GSA Customer of the alleged deficiency and may invoice the GSA Customer for the number of licenses required to bring it into compliance under this Agreement.
Supported Users. The client must nominate supported users, these users can contact the EngageCRM support team. Supported users can be changed after 30 days from their last change SUPPORT HOURS The supplier will support the Client with the Online application, Supplier will manage and track support requests via the supplier’s online helpdesk and email. PLAN SUPPORT The supplier’s support team will use time logging for all activities when diagnosing and resolving issues Including but not limited to: Telephone calls, screen sharing, preparing issue reports and emailing resoltusions. SIMPLE PLAN BUSINESS PLAN PREMIUM PLAN Supported Users 2 5 7 Support Hours 20 hours 60 hours 120 hours ADDITIONAL HOURS (OPTIONAL) Per Hour 10 HOURS (5%) 15 HOURS (10%) SUPPORT HOURS £40 £380 £760 DEVELOPER HOURS £70 £665 £1,330 Client can request additional support and hours anytime by contacting xxxxxxx@xxxxxxxxx.xx.xx Supplier is under no obligation to diagnose or resolve any errors or issues if the Client has used all support hours within the agreed plan Supplier is under no obligation to diagnose or resolve any errors or issues if the Client has any outstanding invoices or any non-payments of any kind.
