System Error Classification Clause Samples
System Error Classification. When Customer reports an IPR for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table:
System Error Classification. When Customer reports an IPR for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table: Immediate impact is significant. Affects many and/or critical users. NA Emergency Emergency Emergency Emergency Immediate impact is moderate. Affects few and/or non- critical users. Low Medium High High Emergency Immediate impact is marginal. Affects few or no users. Low Medium High Medium High An example of an “Emergency” System Error might include: • Hosted Reservation Services are totally unavailable due to NAVITAIRE controlled communication line. An example of a “High” System Error might include: • Cannot change any airline schedules through Schedule Manager. • Cannot load new fares through Fares Manager. • Unable to generate confirmation itineraries for Internet customers. • Settlement files are delayed by one day in being sent to the settlement bank. An example of a “Medium” System Error might include: • Slow system response for specific tasks.
System Error Classification. When Customer reports an INC for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table:
System Error Classification. When Customer reports an INC for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table: Immediate impact is significant. Affects many and/or critical users. ***** ***** ***** ***** ***** Immediate impact is moderate. Affects few and/or non-critical users. ***** ***** ***** ***** ***** Immediate impact is marginal. Affects few or no users. ***** ***** ***** ***** ***** An example of an ***** System Error might include: ***** An example of a ***** System Error might include: *****An example of a ***** System Error might include:
System Error Classification. When Customer reports an IPR for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table: CONFIDENTIAL Immediate impact is significant. Affects many and/or critical users. NA Emergency Emergency Emergency Emergency Immediate impact is moderate. Affects few and/or non- critical users. Low Medium High High Emergency Immediate impact is marginal. Affects few or no users. Low Medium High Medium High An example of an “Emergency” System Error might include: • Hosted Revenue Management Services are totally unavailable due to NAVITAIRE controlled communication line.
System Error Classification. When Customer reports an IPR for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table: No loss of business Partial loss of business function. exists. Partial loss of business function. No exists. Complete loss of business function. exists. Complete loss of business function. No exists. Immediate impact is significant. Affects many and/or critical users. NA Emergency Emergency Emergency Emergency Immediate impact is moderate. Affects few and/or non- critical users. Low Medium High High Emergency Immediate impact is marginal. Affects few or no users. Low Medium High Medium High An example of an “Emergency” System Error might include: • Hosted Web Services are totally unavailable due to NAVITAIRE controlled web server. An example of a “High” System Error might include: • Hosted Web Services migration tools unavailable for web content uploads An example of a “Medium” System Error might include: • Slow system response for web page delivery
System Error Classification. When Customer reports an IPR for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table: Immediate Impact is significant. Affects many and/or critical users. NA Emergency Emergency Emergency Emergency Immediate impact is moderate. Affects few and/or non-critical users. Low Medium High High Emergency Immediate impact is marginal, Affects few or no users. Low Medium High Medium High