Technical Support Standards Sample Clauses

Technical Support Standards. 1. Contractor shall provide technical support for the ICS and ITSP to County on a 24hours a day, 365 days a year basis in accordance with Contractor’s published Support and Maintenance terms of service defined in EXHIBIT D.1: LEGACY SUPPORT / MAINTENANCE TIMELINES AND NOTIFICATIONS. 2. County shall provide technical support for the County’s Network in accordance with EXHIBIT E.3: COUNTY SERVICE LEVEL AGREEMENT. 3. The County may escalate above Contractor’s first tier of support as the County deems necessary. This escalation path is: a. Director of Field Operations; b. Vice President of Operations; c.
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Technical Support Standards. Affymetrix shall have the exclusive right as between the Parties to provide Level 1 Support. For purposes of this Agreement, "LEVEL 1 SUPPORT" means the initial response (and any follow-up response as appropriate) to an End User initiated support request and includes initial information gathering and may include, without limitation, some or all of the following: answering product installation, configuration or usage questions; initial problem and failure information gathering; problem isolation, identification, and/or providing standard fixes and workarounds to known problems; and escalating unresolved problems to the next level of technical support. Affymetrix shall coordinate with Caliper to the extent necessary to permit Caliper to fulfill its technical support and repair obligations under this Agreement. Caliper shall use [ * ] to provide the highest level of technical support for the Initial Developed Products and shall make appropriately qualified personnel available for providing such services on behalf of Caliper. Caliper shall maintain the technical support standards as set forth in Exhibit I during the Term of the Agreement which shall include (i) a level of commercially reasonable minimum ratios of competent technical support personnel to the number of installations of Initial Developed Products in the field; (ii) minimum response times and other commercially reasonable support metrics; (iii) the hiring, training and retention by Caliper of a "minimum number" of technical marketing personnel to support Caliper's obligations of this Agreement in the areas of technical support; and (iv) any other technical support standards agreed to by the Parties. Notwithstanding the foregoing, [ * ] ..

Related to Technical Support Standards

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • Procurement Standards For projects being managed by the Local Government and on the State highway system or that include state funding, the Local Government must obtain approval from the State for its proposed procurement procedure for the selection of a professional services provider, a contractor for a construction or maintenance project, or a materials provider.

  • Operational Support Systems <<customer_name>> shall pay charges for Operational Support Systems (OSS) as set forth in this Agreement in Attachment 1 and/or in Attachments 2, 3 and 5, as applicable.

  • Technical Standards The Generation System shall be installed and operated by the Interconnection Customer consistent with the requirements of this Agreement; the Technical Requirements; the applicable requirements located in the National Electrical Code (NEC); the applicable standards published by the American National Standards Institute (ANSI) and the Institute of Electrical and Electronic Engineers (IEEE); and local building and other applicable ordinances in effect at the time of the installation of the Generation System.

  • Development Standards For any structure built on the Property following the Effective Date, it shall comply with the requirements contained in Exhibit B, “Building Materials,” attached hereto and incorporated herein. The Parties agree and acknowledge that the provisions of this Paragraph shall apply to any structure constructed subsequent to the execution of this Agreement. Nothing in this Agreement shall be deemed to modify or otherwise amend any zoning regulation duly adopted by the Town, previously or in the future.

  • Content Standards You agree that you will not upload or provide content or otherwise post, transmit, distribute, or disseminate through the Zelle® Payment Service any material that: (1) is false, misleading, unlawful, obscene, indecent, lewd, pornographic, defamatory, libelous, threatening, harassing, hateful, abusive, or inflammatory; (2) encourages conduct that would be considered a criminal offense or gives rise to civil liability; (3) breaches or infringes any duty toward or rights of any person or entity, including rights of publicity, privacy or intellectual property; (4) contains corrupted data or any other harmful, disruptive, or destructive files; (5) advertises products or services competitive with Zelle®, as determined by Zelle® in its sole discretion; or (6) in Zelle®’s or our sole judgment, is objectionable, restricts or inhibits any person or entity from using or enjoying any portion of the Zelle® Payment Service, or which may expose us, Zelle® or our respective affiliates or customers to harm or liability of any nature.

  • Technical Safeguards 1. USAC and DSS will process the data matched and any data created by the match under the immediate supervision and control of authorized personnel to protect the confidentiality of the data, so unauthorized persons cannot retrieve any data by computer, remote terminal, or other means. 2. USAC and DSS will strictly limit authorization to these electronic data areas necessary for the authorized user to perform their official duties. All data in transit will be encrypted using algorithms that meet the requirements of the Federal Information Processing Standard (FIPS) Publication 140-2 or 140-3 (when applicable). 3. Authorized system users will be identified by User ID and password, and individually tracked to safeguard against the unauthorized access and use of the system. System logs of all user actions will be saved, tracked and monitored periodically. 4. USAC will transmit data to DSS via encrypted secure file delivery system. For each request, a response will be sent back to USAC to indicate success or failure of transmission.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

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