Technical Support Standards Sample Clauses

Technical Support Standards. Affymetrix shall have the exclusive right as between the Parties to provide Level 1 Support. For purposes of this Agreement, "LEVEL 1 SUPPORT" means the initial response (and any follow-up response as appropriate) to an End User initiated support request and includes initial information gathering and may include, without limitation, some or all of the following: answering product installation, configuration or usage questions; initial problem and failure information gathering; problem isolation, identification, and/or providing standard fixes and workarounds to known problems; and escalating unresolved problems to the next level of technical support. Affymetrix shall coordinate with Caliper to the extent necessary to permit Caliper to fulfill its technical support and repair obligations under this Agreement. Caliper shall use [ * ] to provide the highest level of technical support for the Initial Developed Products and shall make appropriately qualified personnel available for providing such services on behalf of Caliper. Caliper shall maintain the technical support standards as set forth in Exhibit I during the Term of the Agreement which shall include (i) a level of commercially reasonable minimum ratios of competent technical support personnel to the number of installations of Initial Developed Products in the field; (ii) minimum response times and other commercially reasonable support metrics; (iii) the hiring, training and retention by Caliper of a "minimum number" of technical marketing personnel to support Caliper's obligations of this Agreement in the areas of technical support; and (iv) any other technical support standards agreed to by the Parties. Notwithstanding the foregoing, [ * ] ..
Sample 1
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Technical Support Standards. 1. Contractor shall provide technical support for the ICS and ITSP to County on a 24hours a day, 365 days a year basis in accordance with Contractor’s published Support and Maintenance terms of service defined in EXHIBIT D.1: LEGACY SUPPORT / MAINTENANCE TIMELINES AND NOTIFICATIONS.
Sample 1

Related to Technical Support Standards

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Technical Specifications The Technical Specifications furnished on the CD are intended to establish the standards for quality, performance and technical requirements for all labor, workmanship, material, methods and equipment necessary to complete the Work. When specifications and drawings are provided or referenced by the County, these are to be considered part of the Scope of Work, and to be specifically documented in the Detailed Scope of Work. For convenience, the County supplied specifications, if any, and the Technical Specifications furnished on the CD.

  • Quality Standards Each Party agrees that the nature and quality of its products and services supplied in connection with the other Party's Marks will conform to quality standards set by the other Party. Each Party agrees to supply the other Party, upon request, with a reasonable number of samples of any Materials publicly disseminated by such Party which utilize the other Party's Marks. Each Party will comply with all applicable laws, regulations, and customs and obtain any required government approvals pertaining to use of the other Party's marks.

  • Technical Services Party B will provide technical services and training to Party A, taking advantage of Party B’s advanced network, website and multimedia technologies to improve Party A’s system integration. Such technical services shall include:

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Manufacturing Services Jabil will manufacture the Product in accordance with the Specifications and any applicable Build Schedules. Jabil will reply to each proposed Build Schedule that is submitted in accordance with the terms of this Agreement by notifying Company of its acceptance or rejection within three (3) business days of receipt of any proposed Build Schedule. In the event of Jabil’s rejection of a proposed Build Schedule, Jabil’s notice of rejection will specify the basis for such rejection. When requested by Company, and subject to appropriate fee and cost adjustments, Jabil will provide Additional Services for existing or future Product manufactured by Jabil. Company shall be solely responsible for the sufficiency and adequacy of the Specifications [***].

  • Training Services Training Services may include pre-packaged training Products, and/or the development or customization of training programs as requested, including Live Training, Computer Based/Multi-Media Training which encompasses Internet-Delivered Training, and/or Video Based Training.

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