Guaranteed Response Time. 14.1 Other than response times in clause 14.2, any guaranteed response time we offer starts from the time you log a support request with us.
Guaranteed Response Time. “Response time” refers to the time required for Ximbo to reply the enquiry from our clients from the time the message arrived Ximbo ticket system or voice mailbox. Office Hours: 4-Hour response time is guaranteed Non-Office Hours: 6-Hours response time is guaranteed
Guaranteed Response Time. (a) The guaranteed response time is related to the impact that the Support Services request has on Your business (the "Business Impact"). You shall indicate its estimated Business Impact when submitting a Support Services request or calling the Licensor helpdesk by phone.
Guaranteed Response Time. The Company operates a Guaranteed Response Time model. In the event that the Company does not meet the response time defined in the Help Desk Service Level Description for a Priority 1 or Priority 2 case, then a service credit to the value 20% of the pro-rata support fee for the calendar month in which the case was recorded will be credited. This service credit is the sole and exclusive remedy for the breach of a Priority 1 or Priority 2 response time as defined in the Service Level Agreement.
Guaranteed Response Time. The Service Level for Guaranteed Response Time applies only to Incidents other than Outages. Orange commits to a Service Level for Guaranteed Response Time of 4 Hours. If the actual Response Time exceeds the Guaranteed Response Time Service Level, then Customer will be entitled to receive a credit equal to 25% of Qualifying Charges for the Location where the Incident occurred; provided that the cumulative maximum amount of Service Level credit per Location that Customer is entitled to receive during each Year cannot exceed one hundred percent (100%) of the Qualifying Charges for the affected Location.
Guaranteed Response Time. The “Guaranteed Response Time” indicates the time between the Incident report or the submission of a support request and the first response provided by Xxxxxx. Partoo shall provide a Guaranteed Response Time as follows: • 24 hours for a Critical Event; • From 24 to 72 hours for any Non-Critical Event.
