UNITYWATER INTRODUCTION. Unitywater is a statutory authority, formed under the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009. Governed by an independent Board, we have a Participation Agreement with our shareholders – Moreton Bay Regional Council, Noosa Council and Sunshine Coast Council. We align with the State Government’s objectives for the community through protecting the environment, delivering new infrastructure and providing quality services. Unitywater services 328,318 water connections in a 5223km2 geographical area which stretches from Cooroy in the north to Samford in the south and from Bribie Island in the east to Kenilworth in the west. Unitywater manages more than a million assets with 1,391,898 number of work orders for 2019. Twenty-four hours a day, seven days a week, Unitywater's priority is providing our customers with a high-quality, safe and reliable water and sewerage service that is economically and environmentally sustainable. We: • maintain and supply drinking-quality water to homes, businesses and public areas • collect, treat and dispose of sewage • build, manage, operate and maintain our sewerage and water infrastructure • manage trade waste from our business and industrial customers • provide around-the-clock response to sewerage and water emergencies • manage customer and stakeholder enquiries • issue and manage customer accounts • provide responsive 24/7 incident, media and public information to ensure that our communities are prepared, informed and supported as needed • provide returns to our participating councils. Our primary purpose is keeping communities healthy. Our vision is to be a sustainable water and sewerage service provider that creates value for its customers and returns value to its stakeholders. Unitywater requires an integrated enterprise data ecosystem to enable enhanced decision making throughout the enterprise. The platform also needs to be able to leverage contemporary solutions and emerging technologies, particularly around data management, Artificial Intelligence and Machine Learning in order to be able to respond faster and proactively to incidents and issues, optimise maintenance schedules, reduce non-revenue water loss and improve customer experience, including the ability to trigger workflows.
