Upgrades, Refresh Services, and Updates. Continuous delivery and deployment of Upgrades, updates, patches and fixes are applicable as provided in Exhibit A-2. Notwithstanding anything to the contrary contained in the Agreement, CMC or CMC’s third party providers may deploy Upgrades, patches and/or updates in District’s environments with or without notice to District. District acknowledges and agrees that this Agreement covers use of Releases solely to the extent such products are made generally available to all customers of CMC as part of the same level of maintenance and support services. Any revisions to the CMC Software constituting new commercially available products, which may include new major functionality or material changes in technical specifications not made generally available to other customers receiving substantially the same level of support services, may be purchased under a separate Addendum. EXHIBIT A-4 SERVICE LEVEL AGREEMENT CMC provides this Service Level Agreement (“SLA”) for access to the CMC SaaS subject to the terms and conditions below.
Upgrades, Refresh Services, and Updates. Continuous delivery and deployment of Upgrades, updates, patches and fixes are applicable as provided in Exhibit A-2. Notwithstanding anything to the contrary contained in the Agreement, Anthology or Anthology’s third-party providers may deploy Upgrades, patches and/or updates in Customer’s environments with or without notice to Customer. Customer acknowledges and agrees that this Agreement covers use of Releases solely to the extent such products are made generally available to all customers of Anthology as part of the same level of maintenance and support services. Any revisions to the Anthology Software constituting new commercially available products, which may include new major functionality or material changes in technical specifications not made generally available to other customers receiving substantially the same level of support services, may be purchased under a separate Addendum. EXHIBIT A-4 SERVICE LEVEL AGREEMENT Anthology provides this Service Level Agreement (“SLA”) for access to the Anthology SaaS subject to the terms and conditions below.
