Level of Support. (Does s/he give me the support in time and resources that I need to align classroom instruction to standards?)
Level of Support. Each party will further provide the other with the same level of support that is offered to its customers for the specific product for which support is requested.
Level of Support. From and after one week prior to the Launch Date, Provider shall provide at all times of every day a database server administrator and a Web site administrator at the Access Terminals Site and a security consultant on an as-needed basis to provide the Services set forth in Section 2.2.
Level of Support. 99% of the time T- Host IT will start works on your Website Maintenance within (2) working days of receiving the request.
Level of Support. Microdyne will supply Level One telephone support. In the future, Epson may wish to move to Microdyne's Level One/Level Two support. In that case, the parties will negotiate mutually satisfactory terms of the support, including billing rate, billing method and management metrics. Until terms are negotiated, the terms in this agreement will continue as provided in this agreement.
Level of Support. The PARTIES anticipate that the SUPPORT can be sufficiently provided by approximately between [**] and [**] full-time-equivalent A123 employees ("FTEs") during the LEARNING PHASE. A123 will not be obligated to provide SUPPORT that requires more than [**] FTEs without additional charges. If the efforts of [**] FTEs do not result in a degree of SUPPORT satisfactory to XXXXXXXX, then the PARTIES will negotiate in good faith additional FTEs and applicable charges for those FTEs. For the avoidance of doubt, A123 will not be in material breach of this Section 4.3 due merely to XXXXXXXX seeking support that requires more than [**] FTEs or such higher number of FTEs as agreed by the PARTIES from time to time.
Level of Support. Z-Tel will endeavor in good faith to fully perform the contracted-for Services to the extent practicable without regard to forecast levels.
Level of Support. Distributor and OPEN MARKET acknowledge that three (3) levels of support are required.
Level of Support. Each Energy Advisor will be qualified to City & Guilds Level 3 Energy Awareness or equivalent relevant experience or qualifications and will be able to provide the following level of support to vulnerable clients: • Give impartial advice on energy tariff switching and support clients through the switching process. • Help clients apply for the warm home discount and water social care tariffs. • Advice of behaviour change issues to improve people’s understanding of energy efficiency and empower their own actions to save energy and money. • Advice on how to read meters, set programmers and correct use of heating controls. • Advice and referrals for ECO measures such as new boilers and wall / loft insulation. • Advice and referrals for new heating controls. • Priority Service Register registrations. • Smart Meter advice. • Advice and fitting of energy efficiency measures such as LED bulbs, TV standby plugs, radiator reflectors and draught proofing. • Energy and water debt advice and applications on behalf of clients for energy and water debt grants. • Advice on consumer rights and complaints including supporting clients with erroneous mistakes caused by energy companies’ administrative errors or incorrect meter readings • Support clients with meter upgrades e.g. change E7 meters to standard, PAYG to credit meters. • Referrals to other local services in relation to projects supporting vulnerable clients such as Income Maximisation, Wessex Loans, Fire Service home visits and social prescibers. • Other items as directed by project managers associated with energy efficiency advice and support for vulnerable clients.
Level of Support. The complete EMS package will be supported (Till and Back Office software) and will include answering telephone queries, analysing and correcting database issues and responding to operational procedures. Discussions on system enhancements will also be included, but see ‘Ongoing Development’ later in this document. Should it be necessary to visit a store on a support issue an agreed fee will be charged. Corruption in databases will be corrected by restoring from the last good backup, so it is the user’s responsibility to ensure that backup of the database is performed frequently (ideally every day). Excluded from this agreement The following are not covered in this Service Level Agreement: - All hardware including Till, Network (and Cables) and Back Office Computers. (please see Hardware Maintenance later in this document). Any third party software or application package running on the same equipment as the EMS system.
