Level of Support. The level of support that the Consultant can provide is dependent upon the cooperation of the Client and the quantity of information that the Client can provide. If the Consultant cannot reproduce a problem or if the Client cannot successfully gather adequate troubleshooting information, the Consultant may need temporary login access to the Client system to identify and address the problem.
Level of Support. (Does s/he give me the support in time and resources that I need to align classroom instruction to standards?)
Level of Support. Each party will further provide the other with the same level of support that is offered to its customers for the specific product for which support is requested.
Level of Support. From and after one week prior to the Launch Date, Provider shall provide at all times of every day a database server administrator and Web site administrator at the Access Terminals Site and a security consultant on an as needed basis to provide the Services set forth in Section 2.2.
Level of Support. Microdyne will supply Level One telephone support. In the future, Epson may wish to move to Microdyne's Level One/Level Two support. In that case, the parties will negotiate mutually satisfactory terms of the support, including billing rate, billing method and management metrics. Until terms are negotiated, the terms in this agreement will continue as provided in this agreement.
Level of Support. For 99% of the time LogWiz IT Automation Consultants will start work on your Website Maintenance within (2) working days of receiving the request.
Level of Support. Each Energy Advisor will be qualified to City & Guilds Level 3 Energy Awareness or equivalent relevant experience or qualifications and will be able to provide the following level of support to vulnerable clients: • Give impartial advice on energy tariff switching and support clients through the switching process. • Help clients apply for the warm home discount and water social care tariffs. • Advice of behaviour change issues to improve people’s understanding of energy efficiency and empower their own actions to save energy and money. • Advice on how to read meters, set programmers and correct use of heating controls. • Advice and referrals for ECO measures such as new boilers and wall / loft insulation. • Advice and referrals for new heating controls. • Priority Service Register registrations. • Smart Meter advice. • Advice and fitting of energy efficiency measures such as LED bulbs, TV standby plugs, radiator reflectors and draught proofing. • Energy and water debt advice and applications on behalf of clients for energy and water debt grants. • Advice on consumer rights and complaints including supporting clients with erroneous mistakes caused by energy companies’ administrative errors or incorrect meter readings • Support clients with meter upgrades e.g. change E7 meters to standard, PAYG to credit meters. • Referrals to other local services in relation to projects supporting vulnerable clients such as Income Maximisation, Wessex Loans, Fire Service home visits and social prescibers. • Other items as directed by project managers associated with energy efficiency advice and support for vulnerable clients.
Level of Support. 99% of the time T- Host IT will start works on your Website Maintenance within (2) working days of receiving the request.
Level of Support. Z-Tel will endeavor in good faith to fully perform the contracted-for Services to the extent practicable without regard to forecast levels.
Level of Support. (a) The Procuring Entity shall be responsible to provide First Level Support in relation to the Software as agreed by the Parties.
(b) The JV Consultant shall be responsible to provide Second and Third Level Support in relation to the Software as agreed by the Parties.
(c) The JV Consultant shall provide mutually agreed support during the setting up of the Disaster Recovery (“DR”) in relation to the Software as required by the regulatory authorities without additional charges to the Procuring Entity. The JV Consultant shall be entitled to charge additional charges for support services beyond the DR.
