Urgent Support. If Client requests a response or work on a special project outside the scope of the Services, outside the scope of this Agreement, or beyond Normal Network Operations, Client agrees to pay the rates as defined on Transformyx’s website per hour for remote and/or on-site work for that support in addition to Client’s regular monthly support fees under the Agreement. For the purposes of this Agreement, “Normal Network Operations” is defined as the functionality and standard operations of Client’s existing network, systems, devices and servers.
Urgent Support. In case of any Critical Defects or Line Stop Failures, Supplier shall provide their emergency supports to Maped in order to resume production and shipment as earlier as possible. This support includes on-site technical assistance, labor and economic support such as sorting defective products, rework defective batches and direct expense may occurred.
Urgent Support. This is largely to ensure that people going through the front door of A&E (urgent care) are managed effectively and quickly through: o Integrated rapid response teams o Actively feeding back to other parts of the system o Using other parts of the system to support urgent care Developing enabling functions These are the functions that will support and enable St.Helens Cares to work as a system rather than the fragmented complex set of organisations and processes that currently exist. The key workstreams are: o Information Management & Technology (IM&T) o Governance and leadership o Contracting and commissioning o Transformation capacity and capability o Estates o Workforce
Urgent Support. Oracle will provide Client, free of charge, customer support for any problem arising as a direct result of an MI Outage. Such Urgent Support shall be available to Client 24 hours a day, 7 days a week, 365 days a year. Oracle will use commercially reasonable efforts to respond to Urgent Support inquiries opened by Client in accordance with the method described at xxxxx://xxxxxx.xxxxxx.xxx/help. Oracle will use commercially reasonable efforts to respond to an appropriately submitted Urgent Support inquiry within thirty (30) minutes. If Oracle fails to respond to an appropriately submitted support inquiry within the referenced thirty-minute window Client will be eligible to receive one (1) Credit. Subject to Section 5 (Service Levels), if Client submits an Urgent Support request, but no MI Outage has occurred, it shall be charged on a per incident basis in accordance with this Section 6.2 (Pay-Per-Incident Support for Dyn Services).
