Vinix Support Services Sample Clauses

Vinix Support Services. Vinix only provides Support Services pursuant to one of the Support Service Plans identified below (including your election to not have a plan, i.e., to compensate Vinix for its Support Services on an hourly basis if and as you use its support services). In addition to traditional Support requests, Support plans can be used toward optional Support requests, such as: • Assistance with configuring non-supported equipment, where an engineer will provide support in connection with configuring a device for use with the Services, where reasonably possible; • Assistance with custom requests (e.g., vanity number purchases, international call routing, or custom call-flow design); • Assistance with datacenter design or platform scaling questions; • Assistance with general platform questions or training requests; • Assistance with development discussion, specifications, planning, actual open-source code development, documentation, QA automation, or alpha/beta launch work. Customers who wish to use support credits toward development work should submit a completed epic in Vinix’s jira system, xxxxx://xxxxxxx.Xxxxx.xxx, providing the requisite details of the requested development work and indicating they wish to use support credits for such purposes. Customer understands and agrees that any such development work will be jointly negotiated via the jira system in consultation with Customer, and the parties will agree to a timetable for the projected completion of such development work. Customer will then utilize its support credits, or, if applicable, additional per-hour support charges based upon the agreed-upon development schedule, on a consulting basis for development hours under the Vinix standard development procedures and policies, listed at xxx.Xxxxx.xxx/xxxxx.
Sample 1
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Related to Vinix Support Services

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Academic Policies and Student Support Services X. Xxxx College courses offered as dual credit, regardless of where they are taught, follow the same syllabus, course outline, textbook, grading method, and other academic policies and procedures as the courses outlined in the Hill College policy manual, catalog, and student handbook. [TAC 19, Part 1, Chapter 4, Subchapter D, 4.85(g)(1)]

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

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