Supported Equipment. Support is provided during the hours set out in 9.1 and on the items listed in Schedule 1; which the Customer so chooses. On receipt of a telephone call or email request for support for an item, IQ Retail will log the call and endeavour to identify the problem as either an engineering problem or a software problem or an operating system/software problem. IQ Retail will, if appropriate to the problem reported, dispatch a consultant to the Site concerned. IQ Retail will use all reasonable endeavours to ensure that IQ Retail’s consultant will respond within 48 hours. IQ Retail reserves the right to charge additionally at its standard rates at the relevant point in time where its consultants are called out because of faults which result from: (i) accident, theft, unauthorised transportation, alteration, neglect or misuse of the Software; or (ii) the failure of the Customer to provide and maintain a suitable operating environment as recommended by IQ Retail and/or the manufacturer. IQ Retail shall not be liable for any item, which fails due to the manufacturer’s design or inherent defects. Nor shall IQ Retail be liable to perform any work, which is in the opinion of IQ Retail, impractical to perform owing to non- standard use or location. The Customer shall be responsible for all operating materials and for all consumables, including but not limited to the Central Processing Unit (CPU), operating Third Party Software, print heads, laser cartridges, ribbons, toners, fuser and developer kits, all of which shall fall outside the scope of the Support Fee.
Supported Equipment. Unless otherwise agreed, all servers and devices at the Site other than Specific Exclusions, must be Supported Equipment. Any server or device which does not meet the minimum requirements will be treated as Specific Exclusions.
Supported Equipment a) We reserve the right to carry out an audit of the Supported Equipment prior to providing a Service, to confirm that it meets the Minimum Requirements.
b) For a server to be included in the Services, the server must be identified by the equipment serial number, server name and/or a unique item number issued by us.
c) We reserve the right to check any server or device you elect to add as Supported Equipment after we have completed our audit, to confirm that it meets the Minimum Requirements.
Supported Equipment. 17.4.1. Polycom supported on:
a) 3CX Cloud
b) Alcatel-Lucent Enterprise (SIP conference phones only)
c) Verto Supreme
d) Verto Edge
e) O!Connect
17.4.2. Yealink supported on:
a) 3CX Cloud
b) Verto Supreme
c) Verto Edge d) O!Connect
17.4.3. Siemens Gigaset supported on:
a) 3CX Cloud
b) Verto Supreme
c) Verto Edge
17.4.4. SNOM supported on:
a) 3CX Cloud
b) Verto Supreme
c) Verto Edge d) O!Connect
17.4.5. Ubiquity, Mikrotik, TP Link network switches (or a similar managed network switch that supports VLAN’s and power over Ethernet) supported on:
a) 3CX Cloud
b) Alcatel-Lucent Enterprise
c) Verto Supreme
d) Verto Edge e) O!Connect
17.4.6. Grandstream ATA (Analogue Telephone Adapter) supported on:
a) 3CX Cloud
b) Alcatel-Lucent Enterprise
c) Verto Supreme
d) Verto Edge
17.4.7. Vobi (SIP Softclient) supported on:
a) Verto Supreme
b) Verto Edge
17.4.8. Alcatel-Lucent Enterprise proprietary equipment supported on:
a) Alcatel-Lucent Enterprise
17.4.9. Other SIP telephone devices not mentioned above may be deployed on (but not supported by Vox):
a) Verto Edge
Supported Equipment. 3.1 Seller will provide the Services with such levels of skills and experience as it deems appropriate to perform the Services. Seller’s obligation to deliver the Services is subject to Seller’s receipt of all required information regarding the End User and the supported products as Seller shall request. This information may include, but is not limited to: End User billing address; product’s installation address; authorized contact names; valid serial numbers, and service start date. For e-Contract orders, the End User must provide to Seller a valid authorized buyer’s e-mail address and company address. Automatic Addition (“Auto- Add”) of additional units of product and Automatic Renewals are only available to End Users who purchase Services directly from Seller. Purchasers of Services through Seller Authorized Partners may only change, add or delete units to the Agreement by submitting a written order via a Seller Authorized Partner. Auto-Add and Automatic Renewals are not available to Company under the Agreement.
3.2 Seller may require from the End User or from Company a proof of purchase of the particular unit of product and the Services for such product. The Services shall cover the particular units of Seller products described in the Acceptance Notice issued by Seller which will, among other things, identify the product number and associated serial number for each unit of product covered. During provision of the Services, if replacement parts or units of products are needed, such parts will be new or refurbished, and such units of products will be products equivalent to new in performance.
3.3 The Agreement covers the individual units of the Seller products identified in the Acceptance Notice, including any Auto-Add units that are acquired by the End User for which Seller will issue a separate Acceptance Notice.
Supported Equipment. 3.1 Seller will provide the Services with such levels of skills and experience as it deems appropriate to perform the Services. Seller’s obligation to deliver the Services is subject to Seller’s receipt of all required information regarding the End User and the supported products as Seller shall request. This information may include, but is not limited to: End User billing address; product’s installation address; authorized contact names; valid serial numbers, and service start date. Where available, for e-Contract orders, the End User must provide to Seller a valid authorized buyer’s e-
3.2 Seller may require from the End User or from Company a proof of purchase of the particular unit of product and the Services for such product. The Services shall cover the particular units of Seller products described in the Acceptance Notice issued by Seller which will, among other things, identify the product number and associated serial number for each unit of product covered. During provision of the Services, if replacement parts or units of products are needed, such parts will be new or refurbished, and such units of products will be products equivalent to new in performance.
3.3 The Agreement covers the individual units of the Seller products identified in the Acceptance Notice, including any Auto-Add units that are acquired by the End User for which Seller will issue a separate Acceptance Notice.
Supported Equipment. 4.1 Zebra will provide the Services with such levels of skills and experience as it deems appropriate to perform the Services. Zebra’s obligation to deliver the Services is subject to Xxxxx’s receipt of all required information regarding the Contracting Party and the supported products as Zebra shall request. This information may include, but is not limited to: Authorized Seller or Contracting Party billing address; product’s installation address; authorized contact names; valid serial numbers, and service start date. Where available, for e-Contract orders, the Authorized Seller and Contracting Party must provide to Zebra a valid authorized Contracting Party’s e-mail address and company address. Automatic addition (“Auto-Add”) of additional units of product and automatic renewals are available only to End Users who purchase Services directly from Zebra. Purchasers of Services through Authorized Sellers may change, add or delete product units to the Agreement only by submitting a written order via an Authorized Seller. Auto-Add and automatic renewals are not available to Company under the Agreement.
Supported Equipment. Only KsFiberNet certified devices are supported under WAN Services and must have an approved KsFiberNet configuration as outlined in section 3.
Supported Equipment. Support is provided during the hours set out in 9.1 and on the items listed in Schedule 1; which the Customer so chooses. On receipt of a telephone call or email request for support for an item, IQ Retail will log the call and endeavour to identify the problem as either an engineering problem or a software problem or an operating system/software problem. IQ Retail will, if appropriate to the problem reported, dispatch a consultant to the Site concerned. IQ Retail will use all reasonable endeavours to ensure that IQ Retail’s consultant will respond within 48 hours. IQ Retail reserves the right to charge additionally at its standard rates at the relevant point in time where its consultants are called out because of faults which result from: (i) accident, theft, unauthorised transportation,
Supported Equipment. The support agreement proposed is inclusive of labor and limited parts, refer below. The Client will perform Level 1 fault resolution and Smart-Caller or its local accredited partner company will perform Level 2 support whereas Smart-Caller will provide Level 3 support. Refer clause 5.3 for details of definition of the various Levels of support. The extent of the equipment to be supported will be limited to the Nurse-call equipment and any other nominated specific allied items. The Client is responsible for the payment of additional/replacement:- Nurse-call Call Points Mobile DECT or other Carer phones Break Links Consumable Batteries Accessories & sensors Smart-Caller will cover the remainder of the equipment required to rectify the identified operational issues. Smart-Caller will maintain a stock hold of critical spares as deemed appropriate by Smart-Caller for purpose of expediting the resolution of operational issues. Smart-Caller will provide these critical spares to the Client for 25% off normal gazette selling price plus appropriate GST payment where applicable. In the event of a failure of an item which is ‘End of Life’ or unavailable to be replaced, Smart-Caller reserves the right to quote on an alternative replacement solution to meet the required operational needs of the Client.
Table 1 - Covered Sites Schedule: Services provided by the SERVICE PROVIDER WHERE BEING OUTSIDE OF THE MANAGED SERVICE AGREEMENT TERMS are subject to the following rates below:
