VMU will Sample Clauses

VMU will provide final approval with respect to plans to resolve and remediate security events and be financially responsible for the resolution and remediation of security events not caused by the acts or omissions of IBM Personnel; and

VMU will. (1) with IBM’s assistance if necessary, prepare documentation and provide VMU orientation training; and (2) provide any functional or business specific training to the Help Desk personnel providing Level 1 and Level 2 support before any new Applications or functionality is installed into production, if necessary to perform the Services.

VMU will ensure the validity of all CCRs with overall business objectives; and

VMU will. (1) assist IBM in developing the Inventory Plan and provide final approval of such plan no later than ten days before the first Facility inventory; (2) at least ten days before each scheduled Facility inventory:

VMU will provide IBM with operating system and operating system installation and customization requirements; (2) assist IBM in establishing a test and implementation plan before each operating system version upgrade;

VMU will provide the information, as reasonably requested by IBM, required for IBM’s initial evaluation of VMU’s operating system environment, such as an updated inventory of devices and their configuration;

VMU will assist IBM in developing procedures for handling all planned and unplanned outages affecting the middleware environment including review, approval, communication and proper documentation; and

VMU will ensure the validity of all DRRs with overall business objectives; and

VMU will. (1) maintain and distribute a VMU contact list, including names and telephone, pager and fax numbers, for use by Help Desk staff to contact appropriate VMU personnel for problem determination assistance and escalation and ensure such personnel are available as required; (2) assist IBM in establishing Call prioritization guidelines and escalation procedures;

VMU will assist IBM in defining application code (i.e., JCL and application program elements) promotion standards and acceptance criteria for moving application code from test libraries into production libraries; and