Warranty Claim and Remedies. 2.1 Warranty Claim
1) Identifying information of the claimant;
2) A detailed description of the claim;
3) Supporting materials including photos of affected modules or testing reports;
4) Serial number, types, and numbers of affected module;
5) Evidence of purchase of the affected Module and Warranty Start Date;
6) Initial installation location;
7) Other supplementary information required by Xxxxx; and
8) Upon request by Xxxxx, the actual Module(s) allegedly causing the breach. In the event that Customer fails to notify Xxxxx and provide the relevant information of (1)-(8) as described above, Xxxxx is entitled to refuse to process the relevant claim without any liability.
Warranty Claim and Remedies. 2.1 Warranty Claim
a) Any notice required or permitted under this Limited Warranty shall be in writing and deemed to be properly given by the Customer and received by the Jinko. Mailed notices and facsimile notices shall be addressed to the following address: +00 0000 000 000; +00 0 0000 0000, JINKO SOLAR AUSTRALIA HOLDINGS CO. PTY LTD. ATTN: Customer Care Department Level 2, 000 Xxxxxxx Xxxxxx, Xxxxxxxxxx XXX 0000, as identified at xxxx://xxxxxxxxxx.xxx.xx/after sales-and-technical-service/. Notices should be sent to xxx@xxxxxxxxxx.xxx. Contacts of Jinko Solar Co., ltd. as following: Address: Xx.0, Xxxx 0000, Xxxxxxxxx Xxxx, Xxxxxxx Xxxxxxxx, Xxxxxxxx, Xxxxx. xxx@xxxxxxxxxx.xxx, Postcode: 201106, Tel: +00-00-00000000, Fax: +86-21- 00000000, can also be located at xxxxx://xxx.xxxxxxxxxx.xxx/en/site/global. Customer shall promptly provide contact information upon request. For the avoidance of doubt, e-mail alone shall not constitute valid notice pursuant to this Section 2.
b) Customer shall bear the burden of establishing a breach of the Limited Product Warranty or Limited Power Warranty (collectively, “Warranties”), and if Customer believes that there has been a breach of the Warranties, Customer shall promptly and no later than thirty (30) days via the after-sales online platform at xxxxx://xx.xxxxxxxxxx.xxx after knowledge thereof, provide notice to Xxxxx setting forth the following evidentiary documents or information related to the claim:
1) Identifying information of the claimant;
2) A detailed description of the claim;
3) Supporting materials including photos of affected modules or testing reports;
4) Serial number, types, and numbers of affected module;
5) Evidence of purchase of the affected Module and Warranty Start Date;
6) Initial installation location;
7) Other supplementary information required by Xxxxx; and
8) Upon request by Xxxxx, the actual Module(s) allegedly causing the breach. In the event that Customer fails to notify Xxxxx and provide the relevant information of (1)-(8) as described above, Xxxxx is entitled to refuse to process the relevant claim without any liability.
c) Xxxxx will review and evaluate alleged claims after receipt of the claim and full information as stipulated herein. If Jinko at its sole discretion considers it necessary, Xxxxx can request the Modules be shipped to the Independent Testing Lab for testing. In the event Customer returns the Modules without written consent from Jinko, the risks (including but not limit...
Warranty Claim and Remedies
