Your Rights to Dispute Errors. In case of errors or questions about your Card, call our Customer Service number or write to our Customer Service address (see the section above entitled “How to Contact Us”). We must allow you to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling our Customer Service number or writing to our Customer Service address (see the section above entitled “How to Contact Us”). You will need to tell us:
Your Rights to Dispute Errors. In Case of Errors or Questions About Your Electronic Transfers, we prefer you call us immediately at 0-000-000-0000 or you may also write to us at xxxxxxxx@xxxxxxx.xxxxx or Nirvana Technology USA CorporationAttn: Disputes, PO Box 370160, 3246 North Miami Avenue, Miami, FL 33137 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. Tell us your name and account number (if any). Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. Resolving a Dispute with Arbitration Please read this provision of the agreement carefully. It provides that any dispute may be resolved by binding arbitration at either party’s request. Unless you reject it within thirty (30) days after your account is opened, the arbitration agreement will have a substantial effect on your rights in the event of a dispute. Arbitration replaces the right to go to court, including the right to a jury and the right to participate in a class ac...
Your Rights to Dispute Errors. In case of errors or questions about your Virtual Card, call our Customer Service number or write to our Customer Service address (see the section above entitled “How to Contact Us”). We must allow you to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling our Customer Service number or writing to our Customer Service address (see the section above entitled “How to Contact Us”). You will need to tell us:
