Term of the agreement. 11.1 The License Agreement is concluded for the period in which the user uses the device or, in the case of stand-alone software, for the usual duration of use.
Term of the agreement. The term and termination of this Agreement is based on the provisions on term and termination of the principal contract/Terms and conditions. Termination of the principal contract/Terms and conditions automatically results in termination of this Agreement. This Agreement cannot be terminated individually. ● Annex 1: EU Standard Contractual Clauses (Standard contractual clauses for controllers and processors in the EU/EEA – published: Juni 4, 2021, English) ● Annex 2: Purpose, type and scope of data processing, type of data and data subject categories ● Annex 3: Sub-processors ● Annex 4: Technical and organizational measures in accordance with Art. 32 GDPR ● Annex 5: Additions to the EU Standard Contractual Clauses Userlike offers a messenger function for web and mobile support. The software-based chat communication solution offers customer support in real time and asynchronous communication and helps to develop the customer service. The categories of data affected by the processing depend on the use of Userlike services by the Controller. The possible categories of data that fall within the subject matter of the processing are: • Chat transcript • E-mail address • Browser • Operating system • Device • Number of page requests • Number of page visits • Referrer • URL (where the chat originated) • Questionnaire before and after the chat (optional) • Chat topic • Chat status (new, pending, closed) • Chat evaluation after the chat • Duration of the chat • Date of the chat • Geo location (voluntary, optional) • Media files shared by the contact with the operator during the chat • Optional data fields that the Controller passes on to Userlike • IP addresses • Username • First name • Surname • Alias name • E-mail address • Language • Time zone • Operator group • Profile photo • Chat transcripts • Analytics figures on chat performance • IP addresses The categories of data subjects affected by the processing depend on the individual use of Userlike services by the Controller. Possible categories of data subjects are: • Customers • Website visitors • Interested parties • Controller's operators Userlike engages the following sub-processors for the processing: Hetzner Online GmbH Hosting of the servers Data storage Inherent in the system Germany – Xxxxxxxxxxxx. 00 Data processing: 00000 Xxxxxxxxxxxx See Annex 2, Section 2 Germany Myra Security GmbH Xxxxxxxxxxx Xxx. 000 Expanded DDoS protection Data processing: Inherent in the system Germany – 00000 Xxxxxxx See Annex 2,...