Cloud Service Level definition

Cloud Service Level means the standard with which the provision of the Cloud Services must meet or exceed as set out in this Agreement, as found in the AVEVA Cloud Service Level Commitment, found on xxx.xxxxx.xxx;
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Cloud Service Level means 24 hours a day, from Monday 0.00 EET to Friday 23.59 WET, for Cloud Service provided from the European Union Area and from Monday 0.00 ET to Friday 23.59 PT, for Cloud Service provided from the North American Area.
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Examples of Cloud Service Level in a sentence

  • Bizagi will endeavor to make the Services available 99.95% of the time for Automation Services and 99.9% of the time for Modeler Services and Studio Collaboration Services, as further described in the Bizagi Cloud Service Level Agreement available at: xxxxx://xxx.xxxxxx.xxx/sa?BC&CL&SLA (the “SLA”).

  • Bizagi will endeavor to make the Services available 99.95% of the time for Automation Services and 99.9% of the time for Modeler Services and Studio Cloud Services, as further described in the Bizagi Cloud Service Level Agreement available at: xxxxx://xxx.xxxxxx.xxx/sa?BC&CL&SLA (the “SLA”).

  • Schedule 3 Cloud Service Level Agreement This Schedule 3 is governed by and subject to the Agreement to which it is attached.

  • Definitions Uptime: is defined in the Genesys Cloud Service Level Agreement.

  • The amount of service credits the Customer is entitled to for any such failure is specified in the Genesys Cloud Service Level Agreement.

  • The Customer must claim any applicable service credits in accordance with the terms of, and within the time period, or reasonable period thereafter, specified in, the Genesys Cloud Service Level Agreement.

  • The Service Level Agreement applicable to the Cloud Services is set forth at xxxxx://xxxx.xxxxxxxxxxx.xxx/articles/service-level-agreements/ (Genesys Cloud Service Level Agreement), and security for the Cloud Services will be provided in accordance with the terms at xxxxx://xxxx.xxxxxxxxxxx.xxx/articles/genesys-cloud-security-policy/, which terms are incorporated herein by reference.

  • Notwithstanding any other provision of this Agreement, the Customer will be entitled to service credits should the Uptime of the Cloud Services fall below the thresholds detailed in the Genesys Cloud Service Level Agreement.

  • Genesys reserves the right to make changes to the Cloud Service Level Agreement and/or security terms for the Cloud Services during the Subscription Term.

  • Genesys will provide support for the Cloud Services as described at xxxxx://xxxx.xxxxxxxxxxx.xxx/articles/contact-genesys-cloud- care/ (Genesys Cloud Customer Care) and xxxxx://xxxx.xxxxxxxxxxx.xxx/articles/service-level-agreements/ (Genesys Cloud Service Level Agreement), and security for the Cloud Services in accordance with the terms at xxxxx://xxxx.xxxxxxxxxxx.xxx/articles/genesys-cloud-security-policy/ , which terms are incorporated herein by reference.

Related to Cloud Service Level

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Service User means your customer, (i.e., the purchaser of the Offering).

  • Cloud Service means any distinct, subscription-based, hosted, supported and operated on-demand solution provided by SAP under an Order Form.

  • Cloud Service Provider or CSP means a company or organization that offers some component of cloud computing – typically Infrastructure as a Service (IaaS), Software as a Service (SaaS) or Platform as a Service (PaaS) – to other businesses, organizations or individuals.

  • Service Users means each person who is referred or presents to the Provider as part of the provision of the Services;

  • Basic generation service provider or "provider" means a

  • Cloud Services means SAP’s then-current cloud services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Service Switching Point (SSP means the telephone Central Office Switch equipped with a Signaling System 7 (SS7) interface.

  • Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Hosted Services means any cloud-based services, hosted service (including hosted services relating to the Licensed Software), software as a service, or other Internet or network-based services provided under the Agreement.