Receipt of Complaints. Complaints about the Regional Adoption Agency (Adoption Partnership South East) or adoption process Complaints about the management of a child’s case
Receipt of Complaints. Grantee shall provide a toll-free or collect telephone number for the reception of complaints to all Subscribers and shall maintain a repair service cable of responding to Subscriber complaints or requests for service within 24 hours after receipt of the complaint or request.
Receipt of Complaints. Upon receipt by a District Board or staff member of an oral complaint from a Complainant against an Employee, such shall be forwarded to the employee’s immediate supervisor who will make an initial determination as to whether or not the subject matter and nature of the complaint is appropriate for utilization of the following procedures. If a determination is made that the following procedures are not appropriate, the matter will be dealt with on a case by case basis in a manner that the Administrative staff believes best serves the interests of the District’s educational program. The response to written complaints will be the initiation of Step 2.
Receipt of Complaints. 4.1. The Chief Special Constable shall receive and review all records of all written complaints.
4.2. The Chief Special Constable shall determine whether the complaint has sufficient information to be investigated under this procedure. If the Chief Special Constable determines that further information is required, he or she shall arrange for the complainant to be contacted to supply any additional information.
4.3. The Chief Special Constable shall determine if the complaint is frivolous or vexatious or made in bad faith, in which case the Chief Special Constable shall advise the complainant that no further investigation will be undertaken.
4.4. If the Chief Special Constable determines that the complaint is not frivolous or vexatious or made in bad faith, the Chief Special Constable shall determine if the complaint may be resolved by Transportation Services or whether it should be referred to the Ottawa Police Service for formal investigation.
Receipt of Complaints. 1. Any employee of the Midwest City Police Department receiving a complaint regarding employee actions shall immediately refer the complainant to a supervisory officer who shall immediately reduce the complaint to writing. The supervisory personnel then shall obtain the basic information if known (date, time, complainants name, address and telephone number, nature of complaint, name(s) of witnesses), and then immediately forward the complaint to the Chief’s Office.
2. All complaints shall be made in writing, with sufficient specificity so as to fully inform the officer of the nature and circumstances of the alleged violation, in order that he/she may be able to properly defend himself or herself.
3. Written complaint forms shall be available at all commanders' offices.
4. When a complaint is received at the Chief's office, it may be assigned to the Internal Affairs or sent to the respective employee's commander, at the discretion of the Chief of Police or his Designee.
5. If the compliant declines cooperation in any manner, or refuses to sign a formal complaint if asked, the supervisor’s inquiry will be brief, if not ceased immediately, unless the allegation is one of a criminal nature or one defined as a critical complaint.
6. Any investigation critical or non-critical shall be started and completed within thirty (30) days or sooner if possible from the act or its discovery, or ten (10) calendar days after the completion of criminal complaint/investigations (whichever is greater). This shall include written notification of proposed disciplinary action, which results from the investigation. Any form of disciplinary action which results in any loss of pay, demotion or termination, shall be reviewed and approved by the Chief of Police. Any and all discipline recommended shall be started at the conclusion of the grievance process as outlined in Article 10 if applicable. An extension may be granted, for critical complaints only, by the City Manager upon receipt of written justification, provided to all appropriate parties not to exceed an additional ten (10) working days.
Receipt of Complaints. If a Board member receives a complaint regarding a concern, problem, or difficulty related to district educational process, services, personnel, and/or operational actions and/or decisions, the Board member will do his or her best to inform the community member within two business days that all complaints must follow the District’s complaint policy. If a complaint is made to the entire Board, the Chair will be responsible for following up with the person raising the complaint.
Receipt of Complaints. Food complaints notified to the Environmental Health Section shall be dealt with in a prompt and consistent manner in accordance with the relevant legislation and codes of practice. All food complaints shall be accepted whether or not enforcement responsibility rests with this Authority or another Enforcing Authority. Individuals seeking advice or making a complaint in person should not be advised to travel to the offices of another Enforcement Authority. Arrangements should be made for transferring details of the complaint and/or complaint material where this is necessary.
Receipt of Complaints. The Reseller shall receive complaints from its customers and shall act promptly to investigate and fairly resolve those complaints in accordance with its obligations under this agreement and the Registry Policies.
Receipt of Complaints. 3.1.1 Complaints received by phone should be forwarded to the Quality Assurance Department for processing. In the event of the Quality Assurance Department not being available, record the caller's name and telephone number so that the Quality Assurance Department can return the call and complete the Complaint Information Form (Attachment l).
3.1.2 Written complaints must be forwarded to the Quality Assurance Department for processing.
Receipt of Complaints. See Section 6. Grantee shall provide a customer complaint toll free telephone number to the City so that the City may provide this number to customers who request it.
