Enhanced Support Services definition

Enhanced Support Services means the optional purchase by Customer of 24/7 support subject to the payment of any required additional fees.

Enhanced Support Services means optional 24/7 Support Services, subject to the payment of any required additional fees; for purposes of Enhanced Support Services, “Business Day” means 24/7.

Enhanced Support Services means optional 24/7 Support Services, excluding LogRhythm holidays, subject to the payment of any required additional fees; for purposes of Enhanced Support Services, “Business Day” means 24/7 excluding LogRhythm holidays.

Examples of Enhanced Support Services in a sentence

• Customers purchasing Enhanced Support Services will be given instructions for receiving Support Services after the end of a Business Day.

• Enhanced Support Services means the enhanced on site remote hands support service which is available to perform the tasks detailed in Part 2 of Schedule 1.Hardware means the hardware to be used in the supply of the Services as detailed in the Order.

• In addition to then current Enhanced Support Services which will be provided as detailed on the Support Website, the Customer will also receive the Data Services described hereunder.

• The Enhanced Support Services include such remote hands support as is necessary to rectify any defects in the material or workmanship of the Hardware including repairing and replacing parts of the Hardware.

• The Enhanced Support Services will be provided free of charge and the Standard Support Services will be charged at the applicable hourly Support Charge provided they will be utilised in 30 minute segments with each event rounded up to the next 30 minutes segment.

More Definitions of Enhanced Support Services

Enhanced Support Services means the optional purchase by Customer of 24/7 support subject to the payment of any required additional fees. Customer must purchase identical Support Services for all installed Software and/or Appliances within a Designated Center and may not select different Support Services options to cover different installations of Software and/or Appliances within a Designated Center. Enhanced Support Services includes four/hour onsite response for Hardware issues after trouble shooting.

Enhanced Support Services has the meaning set forth in the applicable Schedule.‌

Enhanced Support Services means optional 24/7 Support Services, , subject to the payment of any required additional fees; for purposes of Enhanced Support Services, “Business Day” means 24/7.

Enhanced Support Services means the optional purchase by Customer of 24/7 support on an applicable ordering document.

Enhanced Support Services means the support services in relation to the Portalis Services to be provided by Portalis to the Customer in addition to the Standard Support Services (if any), as detailed in the Order or otherwise agreed between the parties in writing;

Enhanced Support Services means that specific subscription level of support purchased and identified under the applicable Order as either “Premier Service” or “Platinum Service” and subscribed to by Customer under such Order.

Enhanced Support Services means the Support Services being provided in accordance with the enhanced services level specified in Schedule 2 (SLA);