Manufacturer Support definition

Manufacturer Support means any support services provided in respect of Equipment by the manufacturer of the Equipment as a mandatory feature.

Manufacturer Support means the part of the Support Services which comprises support of the Software and/or Hardware by the licensor of such Software and/or manufacturer of such Hardware.

Manufacturer Support means that Avaya or an Avaya authorized service provider make available routine hardware/software updates or patches to fix product problems, and any applicable support notes, when and if such updates and patches become available. At Avaya’s sole discretion, upgrades to the next Minor Release version of the Licensed Software may be offered in lieu of an update or product patch. Manufacturer Support also means that Avaya or an Avaya authorized service provider will make available hardware replacement parts. Product substitution or refurbished parts may be provided as deemed appropriate by Avaya. At Avaya’s sole discretion, Avaya may also make available updates to product documentation and other web-based information.

Examples of Manufacturer Support in a sentence

• Assignee agrees that it will not enter into any amendment, modification, supplement, rescission, cancellation or termination of the Manufacturer Support Agreement in respect of the Contract Rights, as and to the extent the same relate to the Aircraft, without the prior written consent of Assignor.

• Contractor is authorized to deliver Manufacturer Support and as such, Contractor has the ability to escalate to Manufacturer TAC for incidents, as well as receive all software updates for devices.

• These phone models may not support new features and if the phone model is outside of the Avaya Manufacturer Support period, resolution of any phone issue is limited to already available bug fixes.

• Manufacturer Support will be available either directly from Tetherfi or through an authorized Tetherfi Channel Partner at current prices and under then-current terms and conditions.

• Customers who have not purchased Tetherfi support coverage for the affected Product are not eligible for Per Incident services during the Manufacturer Support period.

• Tetherfi reserves the right to terminate Manufacturer Support after the above minimum period of Manufacturer Support has been provided.

• Manufacturer Support is only provided to Tetherfi customers purchasing support coverage for the affected Product.

• Manufacturer Support for the most current release, within a Major Release, shall continue for at least two (2) years following the End-of-Sale-Date of the Major Release.

• The standard Extended Services Support period for Software is five (5) years after the Product’s End of Manufacturer Support Date.

• Tetherfi may extend Manufacturer Support for longer than 2 years to allow customers to stabilize on a release.

More Definitions of Manufacturer Support

Manufacturer Support means the availability through Avaya or an Avaya authorized service provider of Service Packs or Patches to fix product problems, and any applicable support notes, when and if any of the foregoing becomes available from Avaya. Critical Problems are addressed through delivery of Patches. Non-Critical Problems are addressed through delivery of Service Packs. In most circumstances and at Avaya’s sole discretion, upgrades to the latest Minor Release or Update version of the Licensed Software will be required before application of the applicable Patch or Service Pack in order to address the Non- Critical or Critical Problem. Manufacturer Support with respect to Hardware means the availability through Avaya or an Avaya authorized service provider of Hardware replacement parts. Such replacement parts may be provided, as deemed appropriate by Avaya, through product substitutions or refurbished parts. At Avaya’s sole discretion, Avaya may also make available directly or through an Avaya authorized service provider updates to product documentation and other web-based information as part of Manufacturer Support.