Mean Time to Respond definition

Mean Time to Respond means the elapsed time from the time a problem is reported by the Customer (by email, facsimile or telephone, to the contact person designated by TIME) to the time TIME’s technician acknowledges receipt of the report.

Mean Time to Respond or “MTTR” means the total time taken to respond to a fault for a particular event;

Mean Time to Respond refers to the duration indicated as Mean Time to Respond in Table 1 associated with the problem reported by the Customer.

Examples of Mean Time to Respond in a sentence

• Mean Time to Respond is the average time required to begin troubleshooting a reported fault.

• Internet Service Provider to provide a minimum objective for Internet Service Provider to provide a minimum objective for Mean Time to Respond of fifteen (15) minutes upon receipt of a fault notification or from the time a trouble ticket is opened with Internet Service Provider’s Customer Service Center.

• Mean Time to Respond should not be more than 60(Sixty) minutes and maximum time for restoration should not be 4 hour at any instance including travelling time.

• The Mean Time to Respond objective is two (2) hours from Crown Castle’s receipt of notice of such failure.

• The Mean Time to Respond objective is fifteen (15) minutes upon receipt of a fault notification or from the time a trouble ticket is opened.

More Definitions of Mean Time to Respond

Mean Time to Respond is the average time required for Crown Castle to begin troubleshooting a reported failure. The Mean Time to Respond objective is two (2) hours from Crown Castle’s receipt of notice of such failure.

Mean Time to Respond is the average time required for Company to begin troubleshooting a reported failure. The Mean Time to Respond objective is two (2) hours from Company’s receipt of notice of such failure.

Mean Time to Respond for a calendar month shall mean the average of all times corresponding to Time To Respond during such calendar month. "Time to Restore" means the elapsed time between (i) the time that Customer reports a problem to Vendor with respect to the Services (or the time that Vendor otherwise becomes aware of such a problem), until (ii) the moment that the affected Services are restored to normal operations in accordance with applicable Service Levels, Acceptance Criteria and Specifications. "Mean Time to Restore" for a calendar month shall mean the average of all times corresponding to Time To Repair during such calendar month. "Mean Maximum Time to Restore" for a calendar month shall mean the average of all of the maximum times corresponding to [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] during such [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] plus the [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. Vendor will not close any problem ticket associated with a particular problem until the appropriate Customer CONFIDENTIAL TREATMENT REQUESTED representative and a Vendor representative agree that such problem ticket may be closed.

Mean Time to Respond. (MTTR) means the average Response Time, measured on a moving twelve- month basis. The Time to Respond (TTr) is the actual Response Time for a specific Incident;

Mean Time to Respond has the meaning set forth in Schedule 2.6(a).

Mean Time to Respond or “MTTRespond” shall mean the total response time in minutes divided by the total number of incidents of a single Priority Level.

Mean Time to Respond is the average time required for Planet to begin troubleshooting a reported failure. The Mean Time to Respond objective is two (2) hours from Planet’s receipt of notice of such failure.