Mean Time to Respond definition
Mean Time to Respond means the elapsed time from the time a problem is reported by the Customer (by email, facsimile or telephone, to the contact person designated by TIME) to the time TIME’s technician acknowledges receipt of the report.
Mean Time to Respond or “MTTR” means the total time taken to respond to a fault for a particular event;
Mean Time to Respond refers to the duration indicated as Mean Time to Respond in Table 1 associated with the problem reported by the Customer.
Examples of Mean Time to Respond in a sentence
The Mean Time to Respond objective is two (2) hours from Crown Castle’s receipt of notice of such failure.
In the event that ALC-TECH does not respond to Customer within the Mean Time to Respond, the Customer should presume that its communication was not received by ALC-TECH and the Customer should transmit the communication again including by communicating to an alternate ALC-TECH contact.
The Mean Time to Respond objective is two (2) hours from Company’s receipt of notice of such failure.
Global Crossing will meet a Mean Time to Respond commitment of [***] per trouble report on a 7 x 24 basis at all locations.
Mean Time to Respond will be calculated on a monthly basis and is reported as the average duration in minutes to contact Exodus after the initial alarm or trouble report logging.
More Definitions of Mean Time to Respond
Mean Time to Respond is the average time required for Crown Castle to begin troubleshooting a reported failure. The Mean Time to Respond objective is two (2) hours from Crown Castle’s receipt of notice of such failure.
Mean Time to Respond is the average time required for Company to begin troubleshooting a reported failure. The Mean Time to Respond objective is two (2) hours from Company’s receipt of notice of such failure.
Mean Time to Respond. (MTTR) means the average Response Time, measured on a moving twelve- month basis. The Time to Respond (TTr) is the actual Response Time for a specific Incident;
Mean Time to Respond for a calendar month shall mean the average of all times corresponding to Time To Respond during such calendar month. "Time to Restore" means the elapsed time between (i) the time that Customer reports a problem to Vendor with respect to the Services (or the time that Vendor otherwise becomes aware of such a problem), until (ii) the moment that the affected Services are restored to normal operations in accordance with applicable Service Levels, Acceptance Criteria and Specifications. "Mean Time to Restore" for a calendar month shall mean the average of all times corresponding to Time To Repair during such calendar month. "Mean Maximum Time to Restore" for a calendar month shall mean the average of all of the maximum times corresponding to [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] during such [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] plus the [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. Vendor will not close any problem ticket associated with a particular problem until the appropriate Customer CONFIDENTIAL TREATMENT REQUESTED representative and a Vendor representative agree that such problem ticket may be closed.
Mean Time to Respond is the average time required for Planet to begin troubleshooting a reported failure. The Mean Time to Respond objective is two (2) hours from Planet’s receipt of notice of such failure.
Mean Time to Respond or “MTTr” means the mean time to respond and is defined as the average time when the incident is logged by (i) the End Customer (ii) Vodacom to the time the incident is captured in Mezzanine logging system. Mezzanine is obliged to immediately log a service ticket upon becoming aware of the incident;
Mean Time to Respond for a calendar month shall mean the average of all times corresponding to Time To Respond during such calendar month. "Time to Restore" means the elapsed time between (i) the time that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment], until (ii) the moment that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. "Mean Time to Restore" for a calendar month shall mean the average of all times corresponding to Time To Repair during such calendar month. "Mean Maximum Time to Restore" for a calendar month shall mean the [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. CONFIDENTIAL TREATMENT REQUESTED