Time to Respond Clause Samples

Time to Respond. Tenant understands, acknowledges, and agrees that in order for this Agreement to be effective, it must be signed and dated by Tenant and occupants of the Premises and returned to Landlord within ten (10) calendar days of the date on which this Agreement is postmarked.

Time to Respond. Severity 1 & 2

Time to Respond. This offer by Purchaser shall remain open for two (2) business days after the date signed by Purchaser. If not accepted by 5:00 p.m. on the 2nd day, this offer shall automatically be revoked.

Time to Respond. BIMSYM shall meet the following TTR levels for Support Tickets properly submitted by HIIQUOTE as set forth in the table below: Severity 1 Error Availability: 24 x7 x 365 Response Time: 2 Hours Workaround or Resolution: Work the issue until service is restored to a consistent level of performance. Severity 2 Error Availability: During Regular Business Hours Response Time: 2 Hours Workaround or Resolution: Work the issue until service is restored to a consistent level of performance. Severity 3 Error Availability: During Regular Business Hours Response Time: 24 Business Hours Workaround or Resolution: Work the issues in a commercially reasonable manner to restore service in the timing mutually agreed. General Inquiries Availability: During Regular Business Hours Response Time: 24 Business Hours Workaround or Resolution: N/A

Time to Respond. The complaint acknowledgement should be within one working day of complaint logging during the period mentioned in point no. 6 under scope of work. Technical problems reported by the users should be resolved within 5 working days.

Time to Respond. Service Provider shall respond to a Problem within the periods set forth on Exhibit K-1 commencing from the time that Service Provider receives a call, email or SMS message from SARS’ information technology personnel or a Third Party service provider’s personnel reporting a Problem, or Service Provider otherwise becomes aware of a Problem.

Time to Respond. SEVERITY 1 KPI Measures the percentage of SEVERITY 1 support tickets that are responded to within thirty (30) minutes of ticket assignment. # of SEVERITY 1 support tickets responded to within 30 minutes / Total # of SEVERITY 1 support tickets in period 7x24 Monthly 98% 12.5% NS 3 Time to Respond - SEVERITY 2 & 3 OPI Measures the percentage of SEVERITY 2 & 3 support tickets that are responded to within four (4) business hours of ticket assignment. # of SEVERITY 2 & 3 support tickets responded to within 4 business hours / Total # of support tickets in period 7x24 Monthly 98% NS 4 Time to Resolve - SEVERITY 1 KPI Measures the percentage of SEVERITY 1 support tickets that are resolved within four (4) hours of ticket assignment. # of SEVERITY 1 support tickets resolved within 4 hours / Total # of SEVERITY 1 support tickets in period 7x24 Monthly 95% 12.5% NS 5 Time to Resolve - SEVERITY 2 KPI Measures the percentage of SEVERITY 2 support tickets that are resolved within twenty-four (24) hours of ticket assignment. # of SEVERITY 2 support tickets resolved within 24 hours / Total # of support tickets in period 7x24 Monthly 95% 12.5% NS 6 Time to Resolve - SEVERITY 3 OPI Measures the percentage of SEVERITY 3 support tickets that are resolved within three (3) business days of ticket assignment. # of SEVERITY 3 support tickets resolved within 3 business days / Total # of support tickets in period 7x24 Monthly 95% MSS 1 Availability of the Portal (min) - down time KPI Average mins per month (Total scheduled availability - Total Unisys unscheduled downtime) / (Total scheduled availability) 7x24 Monthly Service Availability will be at or above 99.9% 12.5% MSS 2 Availability of SOC - down time KPI Average mins per month (Total scheduled availability - Total Unisys unscheduled downtime) / (Total scheduled availability) 7x24 Monthly Service Availability will be at or above 99.9% 12.5% MSS 3 Publication of managerial and technical portal reports OPI # calendar days Count from the end of the period defined. 7x24 Monthly ≤5 days MSS 4 Signature update on the managed infrastructure OPI # hours after signature output Signature must be validated after output, then scheduled for deployment based on criticality (vulnerability). Recommend signature validation KPI. 7x24 Monthly ≤4hrs after verification.