Operating Service Level definition

Operating Service Level the minimum acceptable level of performance for a Service Level which is required by the Authority, as identified in Part 2 of the Order Form as "Operating Service Levels"
Sample 1Sample 2Sample 3
Operating Service Level has the meaning given to it in the Service Level Specifications;
Sample 1
Operating Service Level the minimum level of performance for a Service Level which
Sample 1

Examples of Operating Service Level in a sentence

  • Definitions: Operating Service Level: The minimum level of performance for a Service Level which is required by the Authority if the Contractor is to avoid the need to account to the Authority for Service Credits.

  • Service Threshold: 85%; Operating Service Level: 90%.• FB1: The percentage of End User satisfaction surveys for CSE queries carried out in accordance with the Performance Monitoring System by the Contractor showing the level of End User satisfaction to be “satisfactory”, “good” or “excellent”.

  • Service Threshold: 80%; Operating Service Level: 90%.• TA1: The percentage of all technical assessments of software proposals provided to the Contractor by the Help Desk in any Service Period that are successfully completed by the Contractor within 10 days of the technical assessment being provided to the Contractor by the Help Desk.

  • Service Threshold: 85.0%; Operating Service Level: 90.0%.• 2.6.3 - Query Closure (QC): 97% of all administrative queries, problem reports and non in-depth queries shall be successfully resolved within 2 working days.

  • Service Threshold: 94.0%; Operating Service Level: 97.0%.• 2.6.4 - New User Registration (UR): Process New User Registrations within 1 working day.

  • Service Threshold: <96.00%; Operating Service Level: 98.00 – 98.99%.• Query User Satisfaction (%): The percentage of the total number of query satisfaction surveys completed in each Reporting Period, rating the quality of the resolution of Queries by the Contractor as “Good”, “Very Good” or “Excellent”.

  • Service Threshold: 97%; Operating Service Level: 98%.• QE2: The percentage of all queries notified by the Help Desk to the Contractor that have been satisfactorily resolved or otherwise completed by the Contractor within a 4-month period from the date it was first notified to the Contractor.

  • Service Threshold: 85.0%; Operating Service Level: 90.0%.• 2.6.3 -­‐ Query Closure (QC): 97% of all administrative queries, problem reports and non in-­‐depth queries shall be successfully resolved within 2 working days.

  • MTR Service Threshold: >1 WD; Operating Service Level: >0.3 WD, ≤ 0.45 WD.• ARCHER2_SP_Level2 (MTR): The Median Time to Resolution, of all SP queries falling within Level 2 resolved by the Contractor in the Reporting Period.

  • MTR Service Threshold: >8 WD; Operating Service Level: >2 WD, ≤4 WD.• ARCHER2_SP_Level3 (MTR): The Median Time to Resolution, of all SP queries falling within Level 3 resolved by the Contractor in the Reporting Period.


More Definitions of Operating Service Level

Operating Service Level or “OSL” the minimum level of performance for a Service Level which is required by the Authority if the Supplier is to avoid the need to account to the Authority for Service Credits, which levels are identified in the Appendix to Part A of schedule 2.2 (Service Levels) as "Operating Service Levels";
Sample 1

Related to Operating Service Level

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Level Credit is defined in Section 8.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Performance Monitoring System has the meaning given to it in paragraph 1.1.2 in Part B of Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Custom Local Area Signaling Service Features (CLASS) means certain call-management service features that are currently available from SBC-13STATE’s local networks. These could include: Automatic Call Back; Automatic Recall; Call Trace; Caller Identification and related blocking features; Calling Number Delivery; Customer Originated Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Auditing Services means those services within the scope of the practice of a certified public accounting firm licensed under Chapter 473 of the Florida Statutes, and qualified to conduct audits in accordance with government auditing standards as adopted by the Florida Board of Accountancy.

  • Basic generation service provider or "provider" means a

  • Monitoring Services shall have the meaning set forth in Section 2(b) of this Agreement.

  • Performance Tests means the tests to be conducted on the equipment at site for checking the performance parameters of the equipment as defined in Technical Specification.

  • Performance Standard means the acceptable range of performance for a Performance Indicator or a Service Volume that results when a Performance Corridor is applied to a Performance Target;

  • Detailed telecommunications billing service means an ancillary service of separately stating information pertaining to individual calls on a customer's billing statement.

  • Interconnected Reliability Operating Limit or “IROL” shall mean the value (such as MW, MVAR, Amperes, Frequency, or Volts) derived from, or a subset of, the System Operating Limits, which if exceeded, could expose a widespread area of the bulk electrical system to instability, uncontrolled separation(s) or cascading outages.

  • Sound level meter means an instrument which includes a microphone, amplifier, RMS detector, integrator or time averager, output meter, and weighting networks used to measure sound pressure levels.

  • Testing service means a national testing service selected by the board.

  • Maintenance and Operations Revenue or “M&O Revenue” means (i) those revenues which the District receives from the levy of its annual ad valorem maintenance and operations tax pursuant to Section 45.002 of the TEXAS EDUCATION CODE, or other lawful authority, and Article VII § 3 of the TEXAS CONSTITUTION, plus (ii) all State revenues to which the District is or may be entitled under the applicable provisions of the TEXAS EDUCATION CODE or any other statutory provision as well as any amendment or successor statute to these provisions, as applicable, less

  • Baseline Personnel Security Standard means the pre-employment controls for all civil servants, members of the Armed Forces, temporary staff and government contractors generally.

  • input service means any service used or intended to be used by a supplier in the course or furtherance of business;

  • Continuous parameter monitoring system (CPMS means all of the equipment necessary to meet the data acquisition and availability requirements of the Prevention of Significant Deterioration program, to monitor process and control device operational parameters (for example, control device secondary voltages and electric currents) and other information (for example, gas flow rate, O2 or CO2 concentrations), and to record average operational parameter value(s) on a continuous basis.

  • Operating System refers to the software that manages Hardware for Programs and other software.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.