Service Level Specifications Sample Clauses

Service Level Specifications. (a) (i) Standards. The following standards shall apply with respect to Services that are actively being transmitted and are provided entirely on Seller’s Facilities (“Service Level Specifications” or “SLS”): Gold 0.01% Silver 0.05% Bronze 0.10% The Frame Loss Ratios set forth above shall apply for each calendar quarter and is a measurement of the percent of total time that Service is not operative and deemed unavailable to Buyer in accordance with the above specifications when measured over such period. In order to test to determine whether a Service complies with the above standards, Buyer shall be required to request and authorize an intrusive test to be taken of the applicable Service using the testing standards and for a period consistent with Section 3 above; provided an intrusive test shall not be required to the extent that Seller has installed equipment that is capable of monitoring or sampling such performance on an ongoing basis without the need for an intrusive test. The Parties will cooperate on the timing and manner in which any such intrusive test is conducted, taking into consideration the need to minimize the interruption of Buyer’s, its Users’, or Seller’s other customers’ services.
Sample 1Sample 2See All (5)
AutoNDA by SimpleDocs
Service Level Specifications. System uptime is defined as the time during which the SmartFind application is working without failure. Downtime is defined as the SmartFind application being unavailable to users via the internet or telephony (excluding mobile) application. eSchool Solutions intends to meet overall uptime targets for the following: • 99.995% of the time during each of the evening and morning callout periods excluding problems due to peering or other user, ISP or browser issues or other interruptions caused by Third Parties not under the Contractor’s Control. • 99.995% the rest of the time, measured monthly, excluding regularly scheduled maintenance and excluding problems due to peering or other user, ISP or browser issues or other interruptions caused by Third Parties not under the Contractor’s Control. System Updates: Performed on a continual and as needed basis. No customer notification of activities associated with updates are provided System Upgrades: Performed on an as needed basis. Customers are notified in the following time periods for minor / major releases. • Minor Release – 3 Calendar Days • Major Release – 30 Calendar Days Maintenance Intervals: All services and/or related components require regularly scheduled maintenance (“Maintenance Window”) in order to meet established service levels. These activities will render systems and/or applications unavailable for normal user interaction on the 1st and 3rd Saturday of each month from 8 am to 12 pm ET. If eSchool Solutions requires an unscheduled maintenance interval, customer support contacts will be notified immediately. Unscheduled Maintenance Windows will be calculated (negatively) into System Uptime metrics. a. SMARTFIND shall provision and make SMARTFIND Software available to Customer during the term of this Agreement; provided, however, Customer acknowledges that SMARTFIND may make the SMARTFIND Software unavailable from time to time to perform maintenance and/or upgrades. In addition, Customer agrees that from time to time the SMARTFIND Software may be unavailable or inoperable due to SMARTFIND Software errors or causes beyond the control of SMARTFIND or which are not reasonably foreseeable by SMARTFIND, including, but not limited to: an act of God; other natural disasters; labor dispute or strike; failure of electrical service; the interruption or failure of telecommunication or digital transmission links; hostile network attacks; network congestion; Customer computer system failures; Customer internet pr...
Sample 1
Service Level Specifications. 8.1 The Contractor shall at all times (except as set out in this Agreement) meet the Service Level Specifications in its provision of the Services. 8.2 Subject to clause 9.21 all Service Level Specifications will be reviewed and where agreed between the parties updated throughout the Term as a result of regular meetings between the parties (as specified in Schedule 7.2 (Contract and Service Management)) and such updated Service Level Specifications shall be incorporated in accordance with the Change Control Procedure. The Service Level Specifications shall also be updated by way of the Change Control Procedure to reflect:
Sample 1
Service Level Specifications. A SLS is a specific SLA and its SLO's to guarantee quality of service to the user
Sample 1
Service Level Specifications. DPI endeavors to have the OS Site available for access via the internet in any part in the world 99.5% of the time to each Customer. Network downtime (unavailability) shall be defined as the inability of a Customer or OS to access a Customer’s account or a portion thereof. Downtime is measured beginning ten (10) minutes after DPI is notified of the downtime by phone. Reports of network downtime via email or fax are not accepted under the Agreement. DPI’s administrators shall determine the end of the downtime by a trace route to the affected computer.
Sample 1
Service Level Specifications 
Sample 1

Related to Service Level Specifications

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Technical Specifications The Technical Specifications furnished on the CD are intended to establish the standards for quality, performance and technical requirements for all labor, workmanship, material, methods and equipment necessary to complete the Work. When specifications and drawings are provided or referenced by the County, these are to be considered part of the Scope of Work, and to be specifically documented in the Detailed Scope of Work. For convenience, the County supplied specifications, if any, and the Technical Specifications furnished on the CD.

  • DAF Specifications Developer shall submit initial specifications for the DAF, including System Protection Facilities, to Connecting Transmission Owner and NYISO at least one hundred eighty (180) Calendar Days prior to the Initial Synchronization Date; and final specifications for review and comment at least ninety (90) Calendar Days prior to the Initial Synchronization Date. Connecting Transmission Owner and NYISO shall review such specifications to ensure that the DAF are compatible with the technical specifications, operational control, and safety requirements of the Connecting Transmission Owner and NYISO and comment on such specifications within thirty (30) Calendar Days of Developer’s submission. All specifications provided hereunder shall be deemed to be Confidential Information.

  • Service Specification The Parties have agreed upon the scope and specification of the Services provided under this Service Agreement in the Service Specification.

  • The Specifications The Specifications are that portion of the Contract Documents consisting of the written requirements for materials, equipment, systems, standards and workmanship for the Work, and performance of related services.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Quality Specifications SANMINA-SCI shall comply with the quality specifications set forth in its Quality Manual, incorporated by reference herein, a copy of which is available from SANMINA-SCI upon request.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • General specifications For the purpose of this Regulation, the vehicle shall fulfil the following requirements:

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!