Service Level Specifications Sample Clauses

Service Level Specifications. (a)(i) Standards. The following standards shall apply with respect to Services that are actively being transmitted and are provided entirely on Seller’s Facilities (“Service Level Specifications” or “SLS”): MPLS IP-VPN – The following packet loss ratios (“CoS Performance Objectives”) shall apply: Packet Loss Ratio (“PLR”) by CoS Gold 0.01% Silver 0.05% Bronze 0.10% The Packet Loss Ratios set forth above shall apply for each calendar quarter and is a measurement of the percent of total time that Service is not operative and deemed unavailable to Buyer in accordance with the above specifications when measured over such period. In order to test to determine whether a Service complies with the above standards, Buyer shall be required to request and authorize an intrusive test to be taken of the applicable Service using the testing standards and for a period consistent with Section 3 above; provided an intrusive test shall not be required to the extent that Seller has installed equipment that is capable of monitoring or sampling such performance on an ongoing basis without the need for an intrusive test. The Parties will cooperate on the timing and manner in which any such intrusive test is conducted, taking into consideration the need to minimize the interruption of Buyer’s, its Users’, or Seller’s other customers’ services.
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Service Level Specifications. A SLS is a specific SLA and its SLO's to guarantee quality of service to the user • SLS are dependent on network environment but are independent of underlying technology and protocols. • On the other hand, SLO’s depend on the underlying technology, protocols and implementation schemes.
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Service Level Specifications. DPI endeavors to have the OS Site available for access via the internet in any part in the world 99.5% of the time to each Customer. Network downtime (unavailability) shall be defined as the inability of a Customer or OS to access a Customer’s account or a portion thereof. Downtime is measured beginning ten (10) minutes after DPI is notified of the downtime by phone. Reports of network downtime via email or fax are not accepted under the Agreement. DPI’s administrators shall determine the end of the downtime by a trace route to the affected computer.
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Service Level Specifications. 8.1 The Contractor shall at all times (except as set out in this Agreement) meet the Service Level Specifications in its provision of the Services.
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Service Level Specifications. System uptime is defined as the time during which the SmartFind application is working without failure. Downtime is defined as the SmartFind application being unavailable to users via the internet or telephony (excluding mobile) application. eSchool Solutions intends to meet overall uptime targets for the following: • 99.995% of the time during each of the evening and morning callout periods excluding problems due to peering or other user, ISP or browser issues or other interruptions caused by Third Parties not under the Contractor’s Control. • 99.995% the rest of the time, measured monthly, excluding regularly scheduled maintenance and excluding problems due to peering or other user, ISP or browser issues or other interruptions caused by Third Parties not under the Contractor’s Control. System Updates: Performed on a continual and as needed basis. No customer notification of activities associated with updates are provided System Upgrades: Performed on an as needed basis. Customers are notified in the following time periods for minor / major releases. • Minor Release – 3 Calendar Days • Major Release – 30 Calendar Days Maintenance Intervals: All services and/or related components require regularly scheduled maintenance (“Maintenance Window”) in order to meet established service levels. These activities will render systems and/or applications unavailable for normal user interaction on the 1st and 3rd Saturday of each month from 8 am to 12 pm ET. If eSchool Solutions requires an unscheduled maintenance interval, customer support contacts will be notified immediately. Unscheduled Maintenance Windows will be calculated (negatively) into System Uptime metrics. a. SMARTFIND shall provision and make SMARTFIND Software available to Customer during the term of this Agreement; provided, however, Customer acknowledges that SMARTFIND may make the SMARTFIND Software unavailable from time to time to perform maintenance and/or upgrades. In addition, Customer agrees that from time to time the SMARTFIND Software may be unavailable or inoperable due to SMARTFIND Software errors or causes beyond the control of SMARTFIND or which are not reasonably foreseeable by SMARTFIND, including, but not limited to: an act of God; other natural disasters; labor dispute or strike; failure of electrical service; the interruption or failure of telecommunication or digital transmission links; hostile network attacks; network congestion; Customer computer system failures; Customer internet pr...
Sample 1
Service Level Specifications. (a)(i) Standards. The following standards shall apply with respect to Services that are actively being transmitted and are provided entirely on Seller’s Facilities (“Service Level Specifications” or “SLS”): Dedicated Ethernet Private Line Services - Background Bit Error Rate (BBER) 00-00 Xxxxx Xxxxxxxx Service – The following frame loss ratios (“CoS Performance Objectives”) shall apply: Frame Loss Ratio (“FLR”) by CoS Gold 0.01% Silver 0.05% Bronze 0.10% The Frame Loss Ratios set forth above shall apply for each calendar quarter and is a measurement of the percent of total time that Service is not operative and deemed unavailable to Buyer in accordance with the above specifications when measured over such period. In order to test to determine whether a Service complies with the above standards, Buyer shall be required to request and authorize an intrusive test to be taken of the applicable Service using the testing standards and for a period consistent with Section 3 above; provided an intrusive test shall not be required to the extent that Seller has installed equipment that is capable of monitoring or sampling such performance on an ongoing basis without the need for an intrusive test. The Parties will cooperate on the timing and manner in which any such intrusive test is conducted, taking into consideration the need to minimize the interruption of Buyer’s, its Users’, or Seller’s other customers’ services.
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Service Level Specifications 
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Related to Service Level Specifications

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Technical Specifications The Technical Specifications furnished on the CD are intended to establish the standards for quality, performance and technical requirements for all labor, workmanship, material, methods and equipment necessary to complete the Work. When specifications and drawings are provided or referenced by the County, these are to be considered part of the Scope of Work, and to be specifically documented in the Detailed Scope of Work. For convenience, the County supplied specifications, if any, and the Technical Specifications furnished on the CD.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Quality Specifications SANMINA-SCI shall comply with the quality specifications set forth in its Quality Manual, incorporated by reference herein, a copy of which is available from SANMINA-SCI upon request.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Changes to Specifications All Specifications and any changes thereto agreed to by the parties from time to time shall be in writing, dated and signed by the parties. Any change to the Packaging process shall be deemed a Specification change. No change in the Specifications shall be implemented by PCI, whether requested by Client, requested by PCI or requested or required by any Regulatory Authority, until the parties have agreed in writing to such change, the implementation date of such change, and any increase or decrease in costs, expenses or fees associated with such change (including any change to Pricing). PCI shall respond promptly to any request made by Client for a change in the Specifications, and both parties shall use commercially reasonable, good faith efforts to agree to the terms of such change in a timely manner. As soon as possible after a request is made for any change in Specifications, PCI shall notify Client of the costs associated with such change and shall provide such supporting documentation as Client may reasonably require. Client shall pay all costs associated with such agreed upon changes. If there is a conflict between the terms of this Agreement and the terms of the Specifications, this Agreement shall control. PCI reserves the right to postpone effecting changes to the Specifications, or in the case of changes requested or required by any Regulatory Authority postpone Packaging under this Agreement, until such time as the parties agree to and execute the required written amendment.

  • Product Specifications The Company agrees that all Products sold to Xxxx hereunder shall conform to the respective specifications set forth on Schedule A or to such other specifications as are from time to time agreed upon by the Parties.

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