Platinum Support definition

Platinum Support means Riverbed’s then-current generally available end user Platinum maintenance and support services as described at www.riverbed.com/supportservicedescription.
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Platinum Support means the Platinum Support level of Maintenance and Support as set out in Section 5.
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Platinum Support means the Platinum Support level of Support as set out in Section 4.
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Examples of Platinum Support in a sentence

  • ECS Support Services are available in the following service plans: (i) the Silver Support Plan (“Silver Support”), and (ii) the Platinum Support Plan (“Platinum Support”).

  • The Subscription Fee for the Platinum Support Plan must be paid for all Certificates in the Management Services account, or added thereafter during the Subscription Term.

  • If You have subscribed to Management Services, You may elect to upgrade the ECS Support Services to the Platinum Support Plan, subject to Your payment of the applicable Subscription Fee.

  • The table below describes the services included in the Premium Support and Platinum Support levels.

  • Customer must maintain Platinum Support Level for the Base Subscriptions.

  • Please contact Riverbed to determine if Platinum Support is available in your area, and if it is, the applicable on-site response time for your location.

  • For the avoidance of doubt, Company may not purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and Gold Support Services Level for any additional Licensed Servers used for Production Purposes.

  • Notwithstanding the foregoing or anything to the contrary, Platinum Support might not be available at a new installation location or might not be available with the same coverage as a previous installation location, and Riverbed is not responsible for any unavailability or decreased coverage under Platinum Support resulting from a change in installation location.

  • For the avoidance of doubt, for a unique Customized Solution, Company may not (i) purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and Gold Support Services Level for any additional Licensed Servers used for Production Purposes; or (ii) purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and a Gold Support Services Level for a Licensed Server used for Non-Production Purposes.

  • Your purchase of Subscription-based versions of Network Security, Email Security – Server, Endpoint Security, and File Analysis will receive access to Platinum Support Services (or Government Platinum Support Services, if applicable), and may upgrade to Platinum Plus Support Services (or Government Platinum Plus Support Services, if applicable) upon payment of additional fees.


More Definitions of Platinum Support

Platinum Support means the support level as set out in Section 4.
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Platinum Support means Oracle’s highest level of Support Services. In addition to the basic Support Service terms described herein, if Customer is entitled to Platinum Support, Customer will have access to a Platinum team customer support representative who may access the Service through Customer’s account for Support Service resolution issues only. To obtain Platinum Support, Customer must provide prior authorization for such access and shall assign a user login to the designated Oracle representative for such purposes. Such assigned login will not be counted against Customer’s User subscriptions allowed to access the Service under the Agreement. In addition, Platinum Support expands the Normal Support Hours for all Severity Levels to 24x7 coverage. Platinum Support is not available for Monexa services
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Platinum Support means ne Digital’s enhanced level of Support Services. If Customer is entitled to Platinum Support, the Normal Support Hours will be expanded to 24x7 coverage with improved Initial Response Time Goals.
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Platinum Support means NetSuite’s highest level of Support Services. In addition to the basic Support Service terms described herein, if Customer is entitled to Platinum Support, Customer will have access to a Platinum team customer support representative who may access the Service through Customer’s account for Support Service resolution issues only. To obtain Platinum Support, Customer must provide prior authorization for such access and shall assign a user login to the designated NetSuite representative for such purposes. Such assigned login will not be counted against Customer’s User subscriptions allowed to access the Service under the Agreement. In addition, Platinum Support expands the Normal Support Hours for all Severity Levels to 24x7 coverage.
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Platinum Support is defined in Exhibit A to this Subscription Agreement.
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Related to Platinum Support

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Level 3 Support means, with the use of backup engineering and technical support staff, isolating Defects and developing Defect corrections including, without limitation, Upgrades.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Distribution Services means the service of distribution, as defined in section 5 of the Act;

  • Community support services means services authorized,

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Behavior Support Plan means the individualized proactive support strategies used to support positive behavior.

  • Wireless services provider means a person who provides wireless services.

  • Airport Ground Support Equipment means vehicles and equipment used at an airport to service aircraft between flights.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Pharmacy support person means a person, other than a licensed pharmacist, a registered pharmacist-intern, or a registered pharmacy technician, who may perform nontechnical duties assigned by a supervising pharmacist under the pharmacist’s responsibility and supervision.