Priority 3 Incident definition
Examples of Priority 3 Incident in a sentence
Priority 3 Incident <=24 hours <=12 hours <=24 hours <=8 hours 90% 1% Incident Management – Restoration/Resolution Time* 4.
CTS's response and resolution procedures for conditions that affect the System are determined by the severity of the condition (i.e., Priority 1 Incident, Priority 2 Incident, and Priority 3 Incident), as described in this Section 2.2.
Reconciliation Service Requests will be prioritized below a Priority 2 Incident and above a Priority 3 Incident.
If CTS determines that a Priority 3 Incident has occurred, CTS will begin working to identify the source of the problem within ten normal business days during CTS's Normal Business Hours.
Client shall have the right to classify and re- classify the priority level of each reported Incident as either a Priority 1 Incident, a Priority 2 Incident, or a Priority 3 Incident.
Priority 3 Incident 100% of Response Times are within one (1) Business Day.
The CTS technical analyst responding to the call will perform the following during the applicable hours of coverage: (i) identify the condition; and (ii) assess whether the condition is a Priority 1 Incident, Priority 2 Incident, or Priority 3 Incident.
With respect only to the specific type of RSR referred to by State and Contractor as an 834 Transaction Removal, Contractor shall prioritize such RSRs between a Priority 2 Incident and a Priority 3 Incident.
Priority 3 Incident Means an Incident other than a Priority 1 Incident or a Priority 2 Incident.
CTS's responsibilities for such Support Services are determined by the severity of the condition that affects the System (i.e., Priority 1 Incident, Priority 2 Incident and Priority 3 Incident).