Priority 1 Incident definition

Priority 1 Incident means an Incident with the Priority “Very High” as defined in Part 2 - Section B. Article 2 no.1a) (SLA for Initial Response Time).

Priority 1 Incident means that, due to this Incident, the Serviced Equipment’s primary function is not available. For example, an ATM cannot receive deposits or dispense cash. For clarity also, it is not a Priority 1 Incident if the ATM is not dispensing receipts but is otherwise fulfilling its primary function.

Priority 1 Incident means an Incident that has very serious consequences for normal business transactions and urgent, business critical work cannot be performed. This is generally caused by the following circumstances: complete system outage or malfunctions of central Software functions in the Production System.

Examples of Priority 1 Incident in a sentence

• SAP will provide a solution, work around or action plan for resolution (“Corrective Action”) of a Priority 1 Incident within four hours of SAP’s receipt (twenty-four hours a day, seven days a week) of such Priority 1 Incident via the SAP Support Network (“SLA for Corrective Action”).

• However SAP will commence processing of Priority 1 Incidents within twenty-four hours, seven days a week after SAP`S receipt of such Priority 1 Incident via the SAP Support Network, provided that the Incident is reported in English and that Partner and Supported End User provide for a suitably skilled, English-speaking contact in order to ensure communication with SAP if SAP assigns the Incident to an overseas SAP Support Organization center.

• Customer shall classify Incidents accurately, in accordance with the definitions of Priority 1 Incident, Priority 2 Incident, or Priority 3 Incident, below.

• If Green Cloud is able to provide a workaround for a Priority 1 Incident, it may be downgraded.

• Data shown is number of occurrences per type.Data source: Minnesota Department of Public Safety, Uniform Crime Report(s)Deputy Response Time2018 Priority 1 Incident Response Times80706050403020100The Goodhue County Sheriff’s Office responded to 2,672 Priority 1 incidents between 1/1/18 and 12/31/18.

• However, SAP will commence processing of Priority 1 Incidents within twenty-four hours, seven days a week after SAP`S receipt of such Priority 1 Incident via the SAP Support Network, provided that the Incident is reported in English and that Partner and Supported End User provide for a suitably skilled, English-speaking contact in order to ensure communication with SAP if SAP assigns the Incident to an overseas SAP Support Organization center.

• Partner makes available for communications with SAP, twenty- four hours a day, seven days a week, an English speaking contact person with training and knowledge sufficient to aid in the resolution of the Priority 1 Incident consistent with Partner’s obligations hereunder; and vi.

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• If the Incident is not resolved, then after each successive increment of the relevant target resolution time (for example, eight Normal Business Hours for a Priority 1 Incident, two Business Days for a Priority 2 Incident), the Incident shall be escalated to SSL’s Account Manager, followed by SSL’s Project Sponsor, followed by SSL’s managing director.

More Definitions of Priority 1 Incident

Priority 1 Incident means any condition where (i) a System is completely out of service (i.e., the System is completely down and is not capable of making any counterfeit-valid call decisions and RF fingerprint collections) or where the PreTect Graphical User Interface for a System is completely out of service for more than two (2) consecutive hours, and (ii) the source of the problem is a Regional Processing Complex (RP, AS, Gateway or Cisco Router).

Priority 1 Incident or “P1 Incident” means a complete loss of a critical business function already in production, for which no reasonable workaround exists. This includes items that result in the total inability of end users to conduct key business functions or activities.

Priority 1 Incident means an Incident with the Priority “Very High” as defined in Part 2 - Section B. 0 no.0a) (SLA for Initial Response Time).

Priority 1 Incident means an Incident which prevents the access to a website to all users and which is not caused by a wrong sizing of Licensee’s information system and/or which is not related to a test platform.

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Priority 1 Incident means: a Reportable Incident that has caused, or could reasonably have been expected to have caused the Client physical or psychological injury or discomfort that requires medical or psychological treatment to resolve; a Reportable Incident where there are reasonable grounds to report the incident to police; or a Reportable Incident unlawful sexual contact, or inappropriate sexual conduct, inflicted on the Client; unexpected death of the Client; or unexplained absence of the Client.