Severity 1 Problem definition

Severity 1 Problem. Response: within fifteen (15) minutes Resolution: within four (4) hours Severity 2 Problem: Response: within thirty (30) minutes Resolution: within twenty-four (24) hours Severity 3 Problem: Response: within one (1) business day Resolution: within five (5) business days Although Xxxxxx is under no obligation to resolve non-reproducible errors, Xxxxxx will respond to any such error in the time-frame set forth above and will use commercially reasonable efforts in collaborating with E*TRADE to resolve such non-reproducible error.
Severity 1 Problem means a defect, error or other problem which:
Severity 1 Problem shall have the meaning set forth in Section 1.2(t) of Schedule B-1. 255. "Severity 2 Problem" shall have the meaning set forth in Section 1.2(u) of Schedule B-1.

Examples of Severity 1 Problem in a sentence

  • A Severity 1 Problem is a catastrophic Problem that may severely impact the Customer’s ability to conduct business.

  • In the event that AOL contacts SB regarding a Severity 1 Problem, SB will respond to the inquiry and use best commercial efforts to provide a Fix as described in the support table set forth below.

  • A BlueArc Technical Services Engineer will use reasonable efforts to respond to HDS to a Severity 1 Problem request within one (1) hour of BlueArc’s receipt of a completed Support Communication Template from HDS with respect thereto.

  • The adverse impact of a Severity 1 Problem on Converge's business is severe and immediate, and requires an immediate solution.

  • The Service Level for response and resolution times to service calls: 1 – High 4 hours 24 hours 2 – Medium 8 hours 5 Business Days 3 - Low 8 hours Next release For the purposes of this Section, the severity level and corresponding description referred to in the table above have the following meanings: Severity 1 - High - A Severity 1 Problem arises when the Online Service cannot be accessed or is unable to function properly and no workaround is immediately available.

  • In addition, for each additional consecutive * * * period during which the Severity 1 Problem is not solved by * * * Indicates that confidential treatment has been sought for this information BlueArc, the Quarterly Commitment or the Quarterly Target for that Particular Quarter will be reduced by an additional * * *.

  • Support TypeSupport LocationService Window (IST)Service DaysLevel 1 and Level 2 SupportOWNER Premises, Mumbai, BIDDER India Delivery Centres10:00 AM - 6:45 PMMonday – FridayLevel 3 Application SupportOff-site # excluding OWNER India declared holidays # 24x7 On-call Support for Severity 1 Problem Tickets.

  • Efforts to isolate, diagnose, and affect a workaround or repair to a Severity 1 Problem shall be continuous.

  • CLASSIFICATION OF THE REQUEST CALL WINDOW RESPONSE TIME WORKAROUND/RESOLUTION TIME ----------------------------- ----------- ------------- -------------------------- Severity 1 Problem -- a catastrophic 24 hrs 7 days per [**] When working a Severity I problem, which may severely impact week Problem, Red Hat will make Partner's ability to conduct commercially reasonable business.

  • Sector is the sector where the respondent operates and includes a series of 7 dummy variables: trade & commerce, wood & furniture, garments, handicraft, foods & beverages, jewellery, professional, vocational and occupation.


More Definitions of Severity 1 Problem

Severity 1 Problem means any defect or interruption in service for which there is no workaround and that prevents the user from completing a critical task.

Related to Severity 1 Problem

  • Severity 1 means the unavailability of multiple service resources and redundant capability is not available or has been exhausted.

  • Severity 3 means the unavailability of an individual resource and automated redundancy is fulfilling demand.

  • Severity 2 means the unavailability of an individual resource and redundant capability is not available or exhausted.

  • Severity means the dollar amount of losses on claims.

  • Problem means an unknown underlying cause of one or more Incidents. It becomes a Known Error when the root cause is known and a temporary workaround or permanent alternative has been identified.

  • Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Workaround means a change in the procedures followed or data supplied by Customer to avoid an Error without substantially impairing Customer’s use of the Software.

  • Co-occurring disorder specialist means an individual

  • Regulatory Problem means any set of facts or circumstance wherein it has been asserted by any governmental regulatory agency (or a Regulated Stockholder reasonably believes that there is a risk of such assertion) that such Regulated Stockholder is not entitled to acquire, own, hold or control, or exercise any significant right (including the right to vote) with respect to, any Equity Securities of the Company or any subsidiary of the Company.

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Outage has the meaning set forth in the CAISO Tariff.

  • Functional behavioral assessment means an individualized assessment of the student that results in a team hypothesis about the function of a student’s behavior and, as appropriate, recommendations for a behavior intervention plan.

  • Critical habitat - means the following river reaches and their 100 year floodplains: the Gunnison River downstream of the Uncompahgre River confluence, the Colorado River downstream of the exit 90 north bridge from I-70, the White River downstream of Rio Blanco Dam, the Green River downstream of the Yampa River confluence, and the Yampa River downstream of the Colo 394 bridge.

  • Critical Illness or “CI” means Diagnosis of any of the following Covered Conditions which occur directly as a result of illness, and first occur after the Effective Date of Insurance:

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Year 2000 Problem as used herein means any significant risk that computer hardware or software used in the receipt, transmission, processing, manipulation, storage, retrieval, retransmission or other utilization of data or in the operation of mechanical or electrical systems of any kind will not, in the case of dates or time periods occurring after December 31, 1999, function at least as effectively as in the case of dates or time periods occurring prior to January 1, 2000.

  • Congenital Anomaly means a condition which is present since birth, and which is abnormal with reference to form, structure or position.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Mental, Nervous or Psychological Disorder means a mental or nervous health condition including, but not limited to: anxiety, depression, neurosis, phobia, psychosis; or any related physical manifestation.

  • Outages means the planned unavailability of transmission and/or generation facilities dispatched by PJM or the NYISO, as described in Section 35.9 of this Agreement.

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;

  • Relevant Force Majeure Event means a Force Majeure Event in relation to which an Affected Party is claiming relief under this Clause 17; and

  • Clinical experience means providing direct services to individuals with mental illness or the provision of direct geriatric services or special education services. Experience may include supervised internships, practicums, and field experience.

  • Diagnosis means the definition of the nature of the Client's disorder. When formulating the Diagnosis of Client, CONTRACTOR shall use the diagnostic codes and axes as specified in the most current edition of the DSM published by the American Psychiatric Association. DSM diagnoses will be recorded on all IRIS documents, as appropriate.