Severity 1 Problem definition

Severity 1 Problem. Response: within fifteen (15) minutes Resolution: within four (4) hours Severity 2 Problem: Response: within thirty (30) minutes Resolution: within twenty-four (24) hours Severity 3 Problem: Response: within one (1) business day Resolution: within five (5) business days Although Xxxxxx is under no obligation to resolve non-reproducible errors, Xxxxxx will respond to any such error in the time-frame set forth above and will use commercially reasonable efforts in collaborating with E*TRADE to resolve such non-reproducible error.
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Severity 1 Problem means any defect or interruption in service for which there is no workaround and that prevents the user from completing a critical task.
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Severity 1 Problem means a defect, error or other problem which:
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Examples of Severity 1 Problem in a sentence

  • Change Services required for Planned Changes and Severity 1 Problem Changes are included in the Monthly Recurring Charges.

  • Support TypeSupport LocationService Window (IST)Service DaysLevel 1 and Level 2 SupportOWNER Premises, Mumbai, BIDDER India Delivery Centres10:00 AM - 6:45 PMMonday – FridayLevel 3 Application SupportOff-site # excluding OWNER India declared holidays # 24x7 On-call Support for Severity 1 Problem Tickets.

  • However, outside of Standard Business Hours and if the Problem reported is not a Severity 1 Problem, a fee will be charged for the initial Emergency Support response equivalent to one hour of professional services support and subsequent fees will be charged in 1/4 hour intervals at Neverfail’s then-current support rates as set forth on the Extranet.


More Definitions of Severity 1 Problem

Severity 1 Problem shall have the meaning set forth in Section 1.2(t) of Schedule B-1. 255. "Severity 2 Problem" shall have the meaning set forth in Section 1.2(u) of Schedule B-1.
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Related to Severity 1 Problem

  • Severity 1 means the unavailability of multiple service resources and redundant capability is not available or has been exhausted.

  • Severity 2 means the unavailability of an individual resource and redundant capability is not available or exhausted.

  • Severity means the dollar amount of losses on claims.

  • Problem means an unknown underlying cause of one or more Incidents. It becomes a Known Error when the root cause is known and a temporary workaround or permanent alternative has been identified.

  • Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Workaround means a temporary modification to or change in operating procedures for the Work that: (i) circumvents or effectively mitigates the adverse effects of a Defect so that the Work complies with and performs in accordance with the applicable Specifications and Documentation; (ii) does not require substantial reconfiguration of the Work or any reloading of data; and (iii) does not otherwise impose any requirements that would impede an end user’s efficient use of the Work.

  • Co-occurring disorder specialist means an individual

  • Regulatory Problem means any set of facts or circumstance wherein it has been asserted by any governmental regulatory agency (or a Regulated Stockholder reasonably believes that there is a risk of such assertion) that such Regulated Stockholder is not entitled to acquire, own, hold or control, or exercise any significant right (including the right to vote) with respect to, any Equity Securities of the Company or any subsidiary of the Company.

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Outage has the meaning set forth in the CAISO Tariff.

  • Functional behavioral assessment means an individualized assessment of the student that results in a team hypothesis about the function of a student’s behavior and, as appropriate, recommendations for a behavior intervention plan.

  • Critical habitat means habitat areas with which endangered, threatened, sensitive or monitored plant, fish, or wildlife species have a primary association (e.g., feeding, breeding, rearing of young, migrating). Such areas are identified herein with reference to lists, categories, and definitions promulgated by the Washington Department of Fish and Wildlife as identified in WAC 232-12-011 or 232-12-014; in the Priority Habitat and Species (PHS) program of the Department of Fish and Wildlife; or by rules and regulations adopted by the U.S. Fish and Wildlife Service, National Marine Fisheries Service, or other agency with jurisdiction for such designations. See also “Habitat of special significance.”

  • Critical Illness means an illness, sickness or disease or corrective measure as specified in Section 6 of this policy document.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Year 2000 Problem as used herein means any significant risk that computer hardware or software used in the receipt, transmission, processing, manipulation, storage, retrieval, retransmission or other utilization of data or in the operation of mechanical or electrical systems of any kind will not, in the case of dates or time periods occurring after December 31, 1999, function at least as effectively as in the case of dates or time periods occurring prior to January 1, 2000.

  • Unplanned Outage refers to the unavailable status of the units of the Power Plant other than Planned Outage. Based on the urgency of the needs of outage, the Unplanned Outage can be classified into five categories: (1) immediate outage; (2) the outage which could be delayed for a short while but the units must exit within six hours; (3) the outage which could be postponed over six hours but the units must exit within seventy-two hours; (4) the outage which could be deferred over seventy-two hours but the units must exit before the next Planned Outage; and (5) the prolonged outage which is beyond the period of the Planned Outage.

  • Congenital Anomaly means a condition which is present since birth, and which is abnormal with reference to form, structure or position.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Mental, Nervous or Psychological Disorder means a mental or nervous health condition including, but not limited to: anxiety, depression, neurosis, phobia, psychosis; or any related physical manifestation.

  • Outages means the planned unavailability of transmission and/or generation facilities dispatched by PJM or the NYISO, as described in Section 35.9 of this Agreement.

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;

  • Relevant Force Majeure Event means a Force Majeure Event in relation to which an Affected Party is claiming relief under this Clause 17; and

  • Clinical experience means providing direct services to individuals with mental illness or the provision of direct geriatric services or special education services. Experience may include supervised internships, practicums, and field experience.

  • Diagnosis means the definition of the nature of the Client's disorder. When formulating the Diagnosis of Client, CONTRACTOR shall use the diagnostic codes and axes as specified in the most current edition of the DSM published by the American Psychiatric Association. DSM diagnoses will be recorded on all IRIS documents, as appropriate.