Severity 1 Problem definition

Severity 1 Problem. Response: within fifteen (15) minutes Resolution: within four (4) hours Severity 2 Problem: Response: within thirty (30) minutes Resolution: within twenty-four (24) hours Severity 3 Problem: Response: within one (1) business day Resolution: within five (5) business days Although ▇▇▇▇▇▇ is under no obligation to resolve non-reproducible errors, ▇▇▇▇▇▇ will respond to any such error in the time-frame set forth above and will use commercially reasonable efforts in collaborating with E*TRADE to resolve such non-reproducible error.
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Severity 1 Problem shall have the meaning set forth in Section 1.2(t) of Schedule B-1. 255. "Severity 2 Problem" shall have the meaning set forth in Section 1.2(u) of Schedule B-1.
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Severity 1 Problem means a defect, error or other problem which:
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Examples of Severity 1 Problem in a sentence

  • A Severity 1 Problem is a catastrophic Problem that may severely impact the Customer’s ability to conduct business.

  • In the event that AOL contacts SB regarding a Severity 1 Problem, SB will respond to the inquiry and use best commercial efforts to provide a Fix as described in the support table set forth below.

  • A BlueArc Technical Services Engineer will use reasonable efforts to respond to HDS to a Severity 1 Problem request within one (1) hour of BlueArc’s receipt of a completed Support Communication Template from HDS with respect thereto.

  • The Service Level for response and resolution times to service calls: 1 – High 4 hours 24 hours 2 – Medium 8 hours 5 Business Days 3 - Low 8 hours Next release For the purposes of this Section, the severity level and corresponding description referred to in the table above have the following meanings: Severity 1 - High - A Severity 1 Problem arises when the Online Service cannot be accessed or is unable to function properly and no workaround is immediately available.

  • Occurrence of a Severity 1 Problem that affects external customers of Wards; liquidated damages = $100,000.

  • Change Services required for Planned Changes and Severity 1 Problem Changes are included in the Monthly Recurring Charges.

  • Migration shall be deemed to be validated during such period when Supplier achieves four (4) consecutive business days of operations without the occurrence of a Severity 1 Problem, as defined in Section I.A. of Master Schedule D.

  • CLASSIFICATION OF THE REQUEST CALL WINDOW RESPONSE TIME WORKAROUND/RESOLUTION TIME ----------------------------- ----------- ------------- -------------------------- Severity 1 Problem -- a catastrophic 24 hrs 7 days per [**] When working a Severity I problem, which may severely impact week Problem, Red Hat will make Partner's ability to conduct commercially reasonable business.

  • The adverse impact of a Severity 1 Problem on Converge's business is severe and immediate, and requires an immediate solution.

  • If a Severity 1 Problem or Severity 2 Problem occurs, Net2Phone will transmit to Microsoft an explanatory message to be posted on the MSN/N2P Web Site to the extent technically feasible.


More Definitions of Severity 1 Problem

Severity 1 Problem means any defect or interruption in service for which there is no workaround and that prevents the user from completing a critical task.
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