Support SLA definition

Support SLA means the service level agreement set out in Schedule 3;
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Support SLA means the service level agreement that Arcus provides that sets a target time for it to respond to and then to resolve a Support Request.
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Support SLA means the response time for ForgeRock to respond to a support request as further described in Section 2.2 (Support Level Details).
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Examples of Support SLA in a sentence

  • In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: Remote Support On-Site Support² ² On-Site Support SLA begins when an on-site intervention is deemed necessary.

  • Please note, in these situations Training & Support SLA hours will be shared between the schools for which the support has been arranged.

  • The credits available pursuant to this Support SLA shall be Customer’s sole remedy for any failure to meet committed services levels under this Support SLA.

  • Support services will be provided pursuant to Appendix A: Support SLA in the Proposal.

  • All charges remain unchanged from the previous Training & Support SLA for 2019/2020.

  • Bespoke training events at individual schools can be arranged at the rates set out in the Training and Support SLA.

  • In addition to the free centrally-run training for all governors, bespoke in-school training sessions can be arranged for governors of schools which have purchased the Diocesan Training and Support SLA, making use of the school’s allocated 15 hours of support.

  • Additional services may be available from the SLS in addition to the Library Books and Support SLA.

  • Delegates on completion of this 3-hour course would be expected to progress onto the Full day Designated Safeguarding Lead (DSL) training course If schools have not purchased the Safeguarding Support SLA then the price is £40 + VAT.

  • Supplier will announce and perform update implementations in accordance with the procedures set out in the relevant Support SLA.


More Definitions of Support SLA

Support SLA means the response time for ForgeRock to respond to a support request as further described in Section 4 (Service Level Commitments and Escalation).
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Related to Support SLA

  • data user means a natural or legal person who has lawful access to certain personal or non-personal data and is authorised to use that data for commercial or non-commercial purposes;

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.

  • Network Data Mover (NDM) or “Connect Direct” means the industry standard protocol for transferring information electrically.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Supported Web Browser means the current release from time to time of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari, or any other web browser that the Provider agrees in writing shall be supported;

  • Brand Name Specification means a specification limited to one or more items by manufacturers’ names or catalogue number.