Total Problems definition

Total Problems means the total number of problems occurring in the reporting month.
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Total Problems means the total of problems occurring in the reporting month. Service Level Standard. Problems shall be resolved by Vendors 100% of the time each reporting month, in accordance with the Request Resolution Time associated with the Problem Severity Level. Calculation. ((Total Problems - Total Problems failing Standard)/Total Problems) • 100 = Percentage Problem Resolution (as calculated by rounding to the second decimal point). Note: This Calculation must be completed for each Problem Severity Level. Performance Credit. Problem Severity Level 1 - 2. Where Percentage Problem Resolution is greater than 99.00%, no Performance Credit will be due to County. Where Percentage Problem Resolution is equal to or less than 99.00%, County shall be due a Performance Credit in the amount of 5% of the Services Fees (as calculated on a monthly basis for the reporting month) for each full 1% reduction in Percentage Problem Resolution. Problem Severity Level 3 - 4. Where Percentage Problem Resolution is greater than 90.00%, no Performance Credit will be due to County. Where Percentage Problem Resolution is equal to or less than 90.00%, County shall be due a Performance Credit in the amount of 1% of the Services Fees (as calculated on a monthly basis for the reporting month} for each full 1% reduction in Percentage Problem Resolution. Example Calculation (Using Problem Severity Xxxxx 0 - 4). Total Problems during the reporting month equal 17. Total Problems failing the Standard of 100% equal 2. Percentage Problem Resolution is calculated as follows: ((17 - 2) / 17) • 100 = 88.24%. The threshold of 90.01% less the Percentage Problem Resolution of 88.24% = 1.77%. The difference is greater than a 1% reduction but is less than a 2% reduction; therefore, County is due 1% of the Services Fees as a Performance Credit.
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Total Problems means the total number of problems occurring in the reporting month. Service level standard. Problems shall be confirmed as received by vendor 100% of the time each reporting month, in accordance with the request response time associated with the problem severity level.
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Examples of Total Problems in a sentence

  • Total Problems: The total number of problems occurring in the reporting month.


More Definitions of Total Problems

Total Problems means the total number of problems occurring in the reporting month. Service level standard. Problems shall be resolved by vendor 100% of the time each reporting month, in accordance with the request resolution time associated with the problem severity level. Calculation. ((total problems – total problems failing standard) / total problems) * 100 = percentage problem resolution (as calculated by rounding to the second decimal point). Note: this calculation must be completed for each problem severity level. Service credit. Problem severity level 1 – 2. Where percentage problem resolution is greater than 99.00%, no performance credit will be due to Citizens. Where percentage problem resolution is equal to or less than 99.00%, Citizens shall be due a performance credit in the amount of 5% of the services fees (as calculated on a monthly basis for the reporting month) for each full 1% reduction in percentage problem resolution. Problem severity level 3 – 4. Where percentage problem resolution is greater than 90.00%, no performance credit will be due to Citizens. Where percentage problem resolution is equal to or less than 90.00%, Citizens shall be due a performance credit in the amount of 1% of the services fees (as calculated on a monthly basis for the reporting month) for each full 1% reduction in percentage problem resolution. Example calculation (using problem severity level 3 – 4). Total problems during the reporting month equal 17. Total problems failing the standard of 100% equal 2. Percentage problem resolution is calculated as follows: ((17 – 2) / 17) * 100 = 88.24% d. The threshold of 90.01% less the percentage problem resolution of 88.24% = 1.77%. The difference is greater than a 1% reduction but is less than a 2% reduction; therefore, citizens is due 1% of the services fees as a performance credit. Data Recovery Response: This service level measures the time it takes for Vendor to restore and/or recover Citizens data in the event of a loss of data in the production environment. Definition.
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Total Problems. The total number of problems occurring in the reporting month. Service Level Standard. Problems shall be confirmed as received by Contractor 100% of the time each reporting month, in accordance with the Request Response Time associated with the SaaS Severity Level. Calculation. ((Total Problems – Total Problems failing Standard) / Total Problems) * 100 = Percentage Problem Response (as calculated by rounding to the second decimal point). Note: This Calculation must be completed for each SaaS Severity Level. Performance Credit. SaaS Severity Level 1 – 2. Where Percentage Problem Response is greater than 99.9%: No Performance Credit will be due to City. Where Percentage Problem Response is equal to or less than 99%: City shall be due a Performance Credit in the amount of 20% of the Services Fees (as calculated on a monthly basis for the reporting month) for each full 1% reduction in Percentage Problem Response. SaaS Severity Level 3 – 4. Where Percentage Problem Response is greater than 99.9%: No Performance Credit will be due to City. Where Percentage Problem Response is equal to or less than 99%: City shall be due a Performance Credit in the amount of 20% of the Services Fees (as calculated on a monthly basis for the reporting month) for each full 1% reduction in Percentage Problem Response.
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Total Problems means the total number of problems occurring in the Reporting Quarter;
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