ADDITIONAL TERMS FOR TAILORED OPTION SERVICES Clause Samples
The 'Additional Terms for Tailored Option Services' clause defines specific conditions and requirements that apply when a party provides customized or specially designed services beyond standard offerings. This clause typically outlines the scope of the tailored services, any unique deliverables, pricing adjustments, or timelines that differ from the general agreement, and may address intellectual property or confidentiality considerations unique to the custom work. Its core function is to ensure that both parties clearly understand and agree to the special terms governing bespoke services, thereby reducing the risk of misunderstandings or disputes related to customized arrangements.
ADDITIONAL TERMS FOR TAILORED OPTION SERVICES. 맞춤형 옵션 서비스 추가 조건 유지보수 활동.
3.1.1. SAP performs regular scheduled maintenance activities to maintain OS security patch levels, database and application patches, infrastructure (network, compute, storage) maintenance and other scheduled proactive activities. Such maintenance activities will be reasonably scheduled for a date, time and duration mutually agreed (in the Order Form or in advance of such activities) between SAP and Customer (“Scheduled Downtime”) based on requirements and resources. If Customer fails to cooperate with the scheduling and/or performance of such maintenance activities in a timely manner as recommended by SAP, Customer shall be solely responsible for any issues in the Cloud Service, including unexpected downtime. SAP 는 운영체제 보안 패치 수준, 데이터베이스 및 애플리케이션 패치, 인프라(네트워크, 컴퓨터, 저장 공간) 유지보수 및 기타 정해진 사전 예방 활동을 유지하기 위해 정기 유지보수 활동을 수행합니다. 이러한 유지보수 활동은 요구사항 및 자원에 입각하여 SAP 와 고객 간 (발주서에 또는 이러한 활동에 앞서) 상호 합의한 날짜, 시간 및 기간에 따라 합리적인 일정(“예정된 다운타임”)으로 수립됩니다. 고객이 SAP 가 권장한 이러한 유지보수 활동의 일정 수립 및/또는 이행에 시기 적절한 방식으로 협조하지 않을 경우, 고객은 예상치 못한 다운타임을 포함해 클라우드 서비스의 모든 문제점에 대해 전적으로 책임을 집니다.
3.1.2. Notwithstanding the foregoing, SAP reserves the right to perform Emergency Maintenance activities at any time without Customer’s prior consent. SAP will use reasonable efforts to provide Customer with forty-eight (48) hours advance notice regarding performance of Emergency Maintenance. In case of downtime during such Emergency Maintenance, the parties agree that such downtime will be considered to be “Emergency Downtime,” as defined in the SLA. “Emergency Maintenance” are maintenance activities required to address an unforeseeable circumstance aiming to prevent significant impact to the Cloud Service. Such situations may include application of emergency application patches and operating system security patches (security patches with priority “Emergency”) and/or performing emergency critical operating system activities (urgent upgrades and/or refresh of shared components). 선행 규정에 관계없이, SAP 는 고객의 사전 동의 없이 언제라도 긴급 유지보수 활동을 수행할 권한을 가집니다. SAP 는 긴급 유지보수 수행과 관련하여 고객에게 사십팔(48)시간 사전 통지를 제공하기 위해 합리적인 노력을 기울일 것입니다. 그러한 긴급 유지보수 중 다운타임이 발생하는 경우, 당사자들은 해당 다운타임을 SLA 에 정의된 바에 따라 “긴급 다운타임”으로 간주할 것에 동의합니다. “긴급 유지보수”는 클라우드 서비스에 중대한 영향이 미치는 것을 방지하기 위한 예측하지 못한 상황 대처에 필요한 유지보수 활동입니다. 이러한 상황에는 긴급 애플리케이션 패치 및 운영체제 보안 패치(우선 순위가 “긴급”인 보안 패치)의 적용이나 긴급 운영체제 활동(긴급 업그레이드 및/또는 공유 컴포넌트 새로 고침) 등이 포함됩니다.
3.1.3. Customer is responsible for requesting and coordinating with SAP the application of security patches...
ADDITIONAL TERMS FOR TAILORED OPTION SERVICES. SYARAT-SYARAT TAMBAHAN UNTUK LAYANAN TAILORED OPTION
ADDITIONAL TERMS FOR TAILORED OPTION SERVICES. 3.1. Maintenance Activities
3.1.1. SAP performs regular scheduled maintenance activities to maintain OS security patch levels, database and application patches, infrastructure (network, compute, storage) maintenance and other scheduled proactive activities. Such maintenance activities will be reasonably scheduled for a date, time and duration mutually agreed (in the Order Form or in advance of such activities) between SAP and Customer (“Scheduled Downtime”) based on requirements and resources. If Customer fails to cooperate with the scheduling and/or performance of such maintenance activities in a timely manner as recommended by SAP, Customer shall be solely responsible for any issues in the Cloud Service, including unexpected downtime.
3.1.2. Notwithstanding the foregoing, SAP reserves the right to perform Emergency Maintenance activities at any time without Customer’s prior consent. SAP will use reasonable efforts to provide Customer with forty-eight (48) hours advance notice regarding performance of Emergency Maintenance. In case of downtime during such Emergency Maintenance, the parties agree that such downtime will be considered to be “Emergency Downtime,” as defined in the SLA. “Emergency Maintenance” are maintenance activities required to address an unforeseeable circumstance aiming to prevent significant impact to the Cloud Service. Such situations include application of critical application patches and operating system security patches (security patches with priority “very high”) and/or performing critical operating system activities (urgent upgrades and/or refresh of shared components).
3.1.3. Customer is responsible for requesting and coordinating with SAP the application of non-critical security patches (all security patches with priorities “high,” “medium,” or “low”) by way of a service request ticket. Such patches will be performed during Scheduled Downtime or other Agreed Downtime, each as defined in the SLA.