AOG services. Embraer will maintain a call center for the AOG services, twenty-four (24) hours a day, seven (7) days a week. All the contacts with the call center can be made through TOLL FREE numbers (phone and fax), e-mail [*]. Embraer will also maintain the regular direct lines (phone and fax), in case of failures. The information concerning TOLL FREE, regular lines and e-mail address can be obtained through the Customer Account Manager designated to Buyer by Embraer or through Embraer’s Customer Service offices. Embraer will deliver parts under AOG from Buyer nearest location, provided that the part is available at this location at the moment of the request, in FCA condition - Embraer’s facility, respecting Buyer’s shipping instructions. Other than AOG orders, Buyer may expedite spare parts orders as spare parts critical orders (imminent AOG or work stoppage situation) or as spare parts routine expedite orders (urgent stock replenishment – “USR”). [*] [*]
AOG services. Maintenance Provider agrees to provide all support reasonably required and available to return to service as promptly as practicable an Aircraft that is grounded at any location where repair or recovery is feasible (an "AOG Aircraft"). If a parts shortage at a Line Maintenance Location results in an AOG Aircraft, Maintenance Provider agrees to exert all commercially reasonable efforts to obtain, through whatever means available, the parts required to return the Aircraft to service. If Off-Line Maintenance Services would be required with respect to an AOG Aircraft, Maintenance Provider agrees to dispatch (or cause to be dispatched) a field service team to the relevant location as promptly as feasible. If under the circumstances Customer and Maintenance Provider jointly conclude that an AOG Aircraft could be rectified more promptly and/or efficiently through the retention of a third party vendor, Maintenance Provider shall use the services of the appropriate third party vendor to perform the relevant Off-Line Maintenance Services.
