Application for Rebate. A. Forms – Rebates must be submitted on an Official 2020 Application form.
B. Delivery – Applications may be mailed or hand-delivered to KYPERC for submission. Electronic or facsimile Applications will not be accepted.
Application for Rebate. 9.2.1. Rebates will be provided upon submission of a written request from you to our Client Manager. The written request should be received by us within 14 days of the service unavailability.
9.2.2. Upon receipt of the written request, we will assess and calculate the rebate due to you. All applicable rebates will be provided in the form of a credit on your next monthly bill.
9.2.3. You are only eligible for a rebate if a ticket was logged directly relating to the fault experienced and the service is in contract with us.
9.2.4. The fee rebate corresponds to the accumulated service unavailability, as measured by our Monitoring System, in a given month and can only be claimed once.
9.2.5. A rebate does not apply in instances where
9.2.5.1. You failed to provide access to their premises to repair a service outage
9.2.5.2. You failed to co-operate with our technical staff in undertaking basic diagnostic tasks required to rectify the fault
9.2.5.3. The service unavailability is the direct result of a Planned Service Outage (See Section 7.2)
9.2.5.4. The service unavailability is the direct result of events beyond our control
9.2.5.5. You have modified or changed any aspect of the original installation without our consent
Application for Rebate. Rebates will be provided upon submission of a written request from the Client to a Xxxxxxx Voice and Data Client Manager. The written request should be received by Xxxxxxx Voice and Data within 14 days of the service unavailability. Upon receipt of the written request, Xxxxxxx Voice and Xxxx will assess and calculate the rebate due to the Client. All applicable rebates will be provided in the form of a credit on the next monthly bill to the Client. The Client is only eligible for a rebate if a ticket was logged directly relating to the fault experienced and the service is in contract with Xxxxxxx IT. The fee rebate corresponds to the accumulated service unavailability, as measured by the Xxxxxxx Voice and Data Monitoring System, in a given month and can only be claimed once. A rebate does not apply in instances where: • The Client failed to provide access to their premises to repair a service outage • The Client failed to co-operate with Xxxxxxx Voice and Data technical staff in undertaking basic diagnostic tasks required to rectify the fault • The service unavailability is the direct result of a Planned Service Outage (See Section 7.4) • The service unavailability is the direct result of events beyond the control of Xxxxxxx IT • The client has modified or changed any aspect of the original installation without the consent of Xxxxxxx IT • The client failed to notify Xxxxxxx Voice and Data of a fault with the service
Application for Rebate. Rebates will be provided upon submission of a written request from you to our Client Manager. The written request should be received by us within 14 days of the service unavailability.