Availability and Use of Interpreter Resources Sample Clauses

Availability and Use of Interpreter Resources. MMC shall maintain sufficient interpreter resources (meaning qualified interpreters drawn from MMC's bilingual staff, from outside agencies, from telephone interpreter services, and from MMC's own Language Bank list) to provide a timely response when interpreter services are necessary for effective communication in connection with treatment rendered by MMC and/or in order for an LEP person to receive the full benefit of MMC services. MMC shall at all times have in place contracts or other arrangements with professional agencies that will promptly provide qualified in-person interpreters and telephone interpreter services when MMC bilingual staff and interpreters on MMC's Language Bank list are not available. The circumstances in which an interpreter may be necessary include, but are not limited to: (i) determination of a patient's medical history or description of ailment or injury; (ii) provision of patient's rights, informed consent or permission for treatment; (iii) explanation of living xxxxx or xxxxxx of attorney (or their availability); (iv) explanation of diagnosis or prognosis of an ailment or injury; (v) explanation of procedures, tests, treatment, treatment options or surgery; (vi) explanation of medications prescribed including dosage as well as how and when medication is to be taken and any possible side effects; (vii) explanation regarding follow-up treatment, therapy, test results or recovery; (viii) discharge instructions; (ix) provision of psychiatric evaluation, group and individual therapy, counseling and other therapeutic activities, including grief counseling and crisis intervention; (x) resolving billing or insurance issues that may arise; (xi) classes concerning birthing, nutrition, CPR, weight management, etc.; (xii) informational presentations for patients or the public sponsored or contracted for by MMC (xiii) religious services or spiritual counseling provided at MMC; and (xiv) blood donation or apheresis. As to items (xi), (xii) and (xiii), when requested in advance by an LEP person, MMC shall either provide language translation services during such classes, programs or services or shall sponsor equivalent alternative classes, programs or services in the primary language(s) of the requesting LEP person(s).
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