Basic Technical Support Sample Clauses

Basic Technical Support. If You have purchased Basic Technical Support for the relevant Subscription Term, You will receive: (i) free-of-charge access to electronic web-based self-help (i.e. Knowledge Base and other online tools), and (ii) access to Technical Support by completing a Bug or Problem report form using iGrafx’ s online Service Desk. iGrafx will address requests on a reasonable efforts basis only and may not be able to resolve all problems or requests. iGrafx will provide Basic Technical Support for the Software only if it is used under appropriate operating conditions, and in conjunction with hardware systems, components and software operating systems for which it was designed; and, (iii) Basic Technical Support is only available in selected countries and languages as specified by iGrafx. In North America, Basic Technical Support hours are Monday – Friday, 10:00 AM to 4:00 PM ET (Eastern Time) excluding iGrafx holidays. In Europe, Basic Technical Support hours are Monday – Friday, 10:00 AM to 4:00 PM CET (Central European time) excluding iGrafx holidays. Additional geographies may be covered by iGrafx or iGrafx authorized partners in their respective locations.
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Basic Technical Support. Customer will receive: (i) free-of-charge access to electronic web-based self- help (i.e. Knowledge Base and other online tools), and (ii) access to Technical Support by completing a Bug or Problem report form using iGrafx’ s online Service Desk. iGrafx will address requests on a reasonable efforts basis only and may not be able to resolve all problems or requests. iGrafx will provide Basic Technical Support for the Cloud Services only if used under appropriate operating conditions, and in conjunction with hardware systems, components and software operating systems for which it was designed; and, (iii) Basic Technical Support is only available in selected countries and languages as specified by iGrafx. In North America, Basic Technical Support hours are Monday – Friday, 10:00 AM to 4:00 PM ET (Eastern Time) excluding iGrafx holidays. In Europe, Basic Technical Support hours are Monday – Friday, 10:00 AM to 4:00 PM CET (Central European time) excluding iGrafx holidays. Additional geographies may be covered by iGrafx or iGrafx authorized partners in their respective locations.
Sample 1Sample 2Sample 3
Basic Technical Support. The Company may provide limited basic technical support related to the usage of the Software, which may include internet-based support during business hours, and access to certain information online. The Company collects and links data about your software usage to your license so that the company can improve the technical support it provides to you. This software usage data is used by our support teams to troubleshoot support issues that you raise. For more information about the information the Company collects and how to opt out please refer to Clause 5 Data Privacy. Basic technical support does not include (i) training and educational support; (ii) the free providing of updates, upgrades or modified versions of the Software; (iii) support for versions which are either (i) older than the two (2) most recent versions of the Software or (ii) older than three (3) years, of which the Company does not guarantee the functionality; (iv) support in connection with third party software. You acknowledge that additional third- party software not approved by Company for use in connection with the Software may affect the performance of the Software.
Sample 1
Basic Technical Support. The Company may provide limited basic technical support related to the usage of the Software, which may include internet-based support during business hours, and access to certain information online. The Company collects and links data about your software usage to your license so that the company can improve the technical support it provides to you. This software usage data is used by our support teams to troubleshoot support issues that you raise. For more information about the information the Company collects and how to opt out please refer to Clause 5 Data Privacy. Basic technical support does not include (i) training and educational support; (ii) support for versions which are either older than the two (2) most recent versions of the Software; (iii) support in connection with third party software. You acknowledge that additional third- party software not approved by Company for use in connection with the Software may affect the performance of the Software.
Sample 1

Related to Basic Technical Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • PRODUCT SUPPORT Partners may provide support for Products and other value-added services, and Partner is responsible for the performance of any services it provides. If Customer purchases Microsoft Support Services through a Partner, Microsoft will be responsible for the performance of those services subject to the terms of this Agreement.

  • Additional Support Under this Agreement, there shall be: (check one)

  • Statement of Work The Statement of Work to which Grantee is bound is incorporated into and made a part of this Grant Agreement for all purposes and included as Attachment A.

  • Technical Interfaces 3.2.6.1 The Interconnection facilities provided by each Party shall be formatted using either Alternate Mark Inversion (AMI) line code with Superframe format framing or Bipolar 8-Zero Substitution with Extended Superframe (B8ZS ESF) format framing or any mutually agreeable line coding and framing.

  • Innovative Scheduling Schedules which are inconsistent with the Collective Agreement provisions may be developed in order to improve quality of working life, support continuity of resident care, ensure adequate staffing resources, and support cost-efficiency. The parties agree that such innovative schedules may be determined locally by the Home and the Union subject to the following principles: (a) Such schedules shall be established by mutual agreement of the Home and the Union; (b) These schedules may pertain to full-time and/or part-time employees; (c) The introduction of such schedules and trial periods, if any, shall be determined by the local parties. Such schedules may be discontinued by either party with notice as determined through local negotiations; (d) Upon written agreement of the Home and the Union, the parties may agree to amend collective agreement provisions to accommodate any innovative unit schedules; (e) It is understood and agreed that these arrangements are based on individual circumstances and each agreement is made on a without prejudice or precedent basis. (f) It is understood and agreed that these arrangements can be utilized for temporary job postings for seasonal coverage (e.g. weekend workers, etc.).

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