Closure Duration. Closure duration is defined as the time elapsed since the maintenance call was logged at the IMCC to the time the contractor reports to the IMCC that the problem has been resolved. 95% of all breakdowns will be restored to good working condition within 1.5 hour, unless a special agreement exists with the employer’s agent. Include escalation procedure. The contractor must report any defect immediately to ACSA. In the event of a Passenger loading bridges or its related component being unavailable, it will be the sole responsibility of the Contractor to advise the Infrastructure Monitoring Control (IMC) as well as Contract Manager immediately. Defect free liability period Defect free liability period – preventative maintenance The defect free period will be no less than the interval between preventative maintenance intervals. Defect free liability period – corrective or breakdown maintenance The defect free period will be no less than 90 days. Defect free liability period – project work The defect free period will be no less than 12 months or as per OEM specifications. Maintenance Management Contractor is expected to adhere to a 90/10 planned vs. unplanned maintenance split on monthly basis. On arrival to site (airport) to attend to a callout, a contractor need to notify IMC (ACSA Helpdesk at XXXXXXXXXXX@xxxxxxxx.xx.xxxx +00 (0) 00 000 0000) and also notify IMC (ACSA Helpdesk) on completion of the repair work before leaving the site (airport).
Closure Duration. Closure duration is defined as the time elapsed since the maintenance call was logged at the IMC to the time the contractor reports to the IMC that the problem has been resolved. Defect Free Period The defect free period is defined as that period following completion of the work where no defect directly associated with the Contractors workmanship is detected. Low Service damages Failure to meet service levels
Closure Duration. Closure duration is defined as the time elapsed since the maintenance call was logged at the helpdesk to the time the contractor reports to the helpdesk that the problem has been resolved. 95% of all breakdowns will be restored to good working condition as stipulated on the above table (closure durations), unless a special agreement exists with the Employer's Contract Manager or his designated representative. In the event of X-Ray Machines and AMD being unavailable, it will be the sole responsibility of the Contractor to advise the ACSA helpdesk and the Employer's Contract Manager or his designated representative immediately.
Closure Duration. Consistent non-compliance time to contracted response time for three consecutive months will result in a penalty of R3000.00 (three thousand rands) for each month after the third month until the specific service level is achieved.
