Complaint Documentation Sample Clauses

Complaint Documentation. All service Complaints shall be directed to Company. Daily logs of Complaints concerning Collection of Solid Waste shall be retained for a minimum of 24 months and shall be available to City at all times upon request. A summary of Complaints shall be submitted to City monthly. Company shall log all Complaints received by telephone and the log shall include the date and time the Complaint was received, name, address and telephone number of caller, description of Complaint, the name of the employee recording Complaint and the action taken by Company to respond to and remedy Complaint. All written Customer Complaints and inquiries shall be date-stamped when received. All Complaints shall be initially responded to within one Business Day of receipt. Company shall log action taken by Company to respond to and remedy all Complaints. All Customer service records and logs kept by Company shall be available to City upon request and at no cost to City. City shall, at any time during regular Company business hours, have access to Company’s Customer service department for purposes that may include monitoring the quality of Customer service or researching Customer Complaints.
Sample 1
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Complaint Documentation. 21 CONTRACTOR shall enter into the Customer Information System (CIS) 22 all complaints immediately upon receipt, including the date and time the complaint 23 was received, the name, address and telephone number of the complainant, nature 24 of the complaint, the name of the employee recording the complaint, the action 25 taken by CONTRACTOR to remedy the complaint, and the date and time for which 26 the complaint was remedied. Written complaints and inquiries shall be date- 27 stamped at the time it was received. CONTRACTOR shall provide CITY with 28 access to all customer service records through the CIS during regular business 29 hours for the purpose of researching complaints and monitoring the customer 30 service response times. CONTRACTOR shall provide monthly reports on 31 resolutions, escalations and pending complaints as set forth in Exhibit 20.
Sample 1
Complaint Documentation. All service complaints related to Food and Green Waste Collection shall be directed to Franchisee. Daily logs of complaints concerning Collection of Food and Green Waste shall be retained for a Deleted: <object> minimum of twenty-four (24) months and shall be available to City at all times during this Agreement upon twenty-four (24) hour notice. Deleted: Contractor
Sample 1
Complaint Documentation. All service complaints related to Food and Green Waste Collection shall be directed to Contractor. Daily logs of complaints concerning Collection of Food and Green Waste shall be retained for a minimum of twenty-four (24) months and shall be available to City at all times during this Agreement upon twenty-four (24) hour notice. Deleted: <object> Contractor shall log all complaints received orally or in writing and said log shall include the date and time the complaint was received, name, address and telephone number of complainant to the extent that such information is provided by complainant, description of complaint, employee recording complaint and the action taken by Contractor to respond to and remedy complaint. All complaints received shall be responded to within twenty four (24) working hours of receipt. All customer service records and logs kept by Contractor shall be available at all times during this Agreement to City upon twenty four (24) hour notice and at no cost to City. City shall, at any time during regular Contractor business hours, have access to Contractor's customer service department for purposes of monitoring the quality of customer service or researching customer complaints assessing liquidated damages or other matters related to Contractor's performance under this Agreement.
Sample 1
Complaint Documentation. All service complaints related to Recyclable Materials Collection shall be directed to Franchisee. Daily logs of complaints concerning Collection of Recyclable Materials shall be retained for a minimum of twenty-four (24) months and shall be available to City at all times during this Agreement upon twenty-four (24) hour notice.
Sample 1
Complaint Documentation. Service complaints received by City shall be directed to Hauler. Hauler shall keep daily logs of complaints forwarded to it for a minimum of three (3) years. Hauler shall log all complaints received and said log shall include the date and time the complaint was received, the name, address and telephone number of the caller/complainant, a description of the complaint, the name of the employee recording the complaint and the action taken by Hauler to respond to and remedy the complaint. Log shall also include each instance that Solid Waste is not Collected and the form of notification used to inform the participants of the reasons of non-Collection and the end result or means of resolution of the incident. All written Customer complaints and inquiries shall be date-stamped when received. All complaints shall be initially responded to within one (1) business day of receipt. Hauler shall use best efforts to resolve complaints within two (2) business days. Hauler shall log action taken by Hauler to respond to and remedy the complaint. EXHIBIT B – SCOPE OF SERVICES All Customer service records and logs kept by Hauler shall be available to City upon request. City shall, at any time during regular Office Hours, have access to Hauler’s Customer service department for purposes that may include monitoring the quality of Customer service or researching Customer complaints.
Sample 1

Related to Complaint Documentation

  • Product Documentation You should review the policy documents carefully to ensure they accurately reflect the cover, conditions, limits, and other terms that you require. Particular attention should be paid to policy conditions and warranties as failure to comply with these could invalidate your policy. It is important that you retain and keep safely all documents associated with your policy so that you can refer to them in the event of a claim.

  • Licensed Documentation If commercially available, Licensee shall have the option to require the Contractor to deliver, at Contractor’s expense: (i) one (1) hard copy and one (1) master electronic copy of the Documentation in a mutually agreeable format; (ii) based on hard copy instructions for access by downloading from the Internet

  • ENVIRONMENTAL DOCUMENTATION Each environmental service provided by the Engineer shall have a deliverable. Deliverables shall summarize the methods used for the environmental services, and shall summarize the results achieved. The summary of results shall be sufficiently detailed to provide satisfactory basis for thorough review by the State, The Federal Highway Administration (FHWA), and (where applicable) agencies with regulatory oversight. All deliverables shall meet regulatory requirements for legal sufficiency, and shall adhere to the requirements for reports enumerated in the State’s NEPA MOU.

  • Project Documentation All documentation provided to the City other than Project drawings shall be furnished on a Microsoft compatible compact disc.

  • Medical Documentation The teacher must supply a letter from a medical 3 doctor, who treated the patient, stating that in his/her opinion, there is a strong 4 probability that the illness was contracted at school.

  • Source Documentation Accounting records must be supported by such source documentation as canceled checks, bank statements, invoices, paid bills, donor letters, time and attendance records, activity reports, travel reports, contractual and consultant agreements, and subaward documentation. All supporting documentation should be clearly identified with the Award and general ledger accounts which are to be charged or credited.

  • Legal Documentation Pursuant to The DMB Act (Public Act 431, as amended) all leases must be approved as to legal form by the Attorney General’s office, which includes the submission of documentation necessary to evidence legal authority of Bidder to enter into the lease agreement, including the signatory’s authority to bind. For your convenience, a guideline indicating necessary legal documentation is included with this RFP. Failure to provide appropriate legal documentation may result in your proposal being rejected.

  • Tax Documentation Xxxxxx agrees to provide a completed IRS 1099 for its payments to, and Xxxxxxx agrees to provide IRS W-9 forms for, each of the following payees under this Settlement Agreement:

  • Technical Documentation Prior to commencement of the Tests on Completion, the Contractor shall supply to the Engineer the technical documentation as specified in the Employer’s Requirements. The Works or Section shall not be considered to be completed for the purposes of taking- over under sub-clause 10.1 [Taking Over of the Works and Sections] until the Engineer has received the technical documentation as defined in this sub-clause 5.7, the "history file" including design calculations and certain certification as well as any other documents required to meet the CE Marking requirements.

  • Service Documentation The “Service Documentation” includes;

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