Complaint Documentation Sample Clauses

The Complaint Documentation clause establishes the requirements for recording and maintaining records of any complaints received in relation to the agreement or its subject matter. Typically, this clause outlines the types of information that must be documented, such as the nature of the complaint, the date received, actions taken, and the resolution provided. By mandating thorough documentation, the clause ensures transparency and accountability in handling complaints, which helps resolve disputes efficiently and provides a clear record for future reference or audits.
Complaint Documentation. All service Complaints shall be directed to Company. Daily logs of Complaints concerning Collection of Solid Waste shall be retained for a minimum of 24 months and shall be available to City at all times upon request. A summary of Complaints shall be submitted to City monthly. Company shall log all Complaints received by telephone and the log shall include the date and time the Complaint was received, name, address and telephone number of caller, description of Complaint, the name of the employee recording Complaint and the action taken by Company to respond to and remedy Complaint. All written Customer Complaints and inquiries shall be date-stamped when received. All Complaints shall be initially responded to within one Business Day of receipt. Company shall log action taken by Company to respond to and remedy all Complaints. All Customer service records and logs kept by Company shall be available to City upon request and at no cost to City. City shall, at any time during regular Company business hours, have access to Company’s Customer service department for purposes that may include monitoring the quality of Customer service or researching Customer Complaints.
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Complaint Documentation. All service complaints shall be directed to Contractor. Contractor shall log all complaints received and said log shall include the date and time the complaint was received, the name, address and telephone number of the complaining party, a description of the complaint, the name of the employee recording the complaint and the action taken by Contractor to respond to and remedy the complaint. All written Customer complaints and inquiries shall be date-stamped when received. All complaints shall be initially responded to within one (1) business day (Monday through Friday) of receipt. Contractor shall log action taken to respond to and remedy the complaint. Daily logs of complaints shall be retained for a minimum of twenty-four (24) months. and shall be available to City at all times upon request. All Customer service records and logs kept by Contractor shall be available to City upon request. City shall, at any time during regular Office Hours, have access to Contractor’s Customer service department for purposes that may include monitoring the quality of Customer service or researching Customer complaints. Contractor shall provide to City records of complaints, in a form satisfactory to the City Manager, that includes all of the complaints received, and their resolution, as part of the monthly, quarterly, and annual reports required by Section 23.
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Complaint Documentation. Service complaints received by City shall be directed to Hauler. Hauler shall keep daily logs of complaints forwarded to it for a minimum of three (3) years. Hauler shall log all complaints received and said log shall include the date and time the complaint was received, the name, address and telephone number of the caller/complainant, a description of the complaint, the name of the employee recording the complaint and the action taken by Hauler to respond to and remedy the complaint. Log shall also include each instance that Solid Waste is not Collected and the form of notification used to inform the participants of the reasons of non-Collection and the end result or means of resolution of the incident. All written Customer complaints and inquiries shall be date-stamped when received. All complaints shall be initially responded to within one (1) business day of receipt. Hauler shall use best efforts to resolve complaints within two (2) business days. Hauler shall log action taken by Hauler to respond to and remedy the complaint. All Customer service records and logs kept by Hauler shall be available to City upon request. City shall, at any time during regular Office Hours, have access to Hauler’s Customer service department for purposes that may include monitoring the quality of Customer service or researching Customer complaints.
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Complaint Documentation. Service complaints received by City shall be directed to Contractor. Contractor shall keep daily logs of complaints forwarded to it for a minimum of three (3) years. Contractor shall log all complaints received, and said log shall include the date and time the complaint was received, the name, address and telephone number of the caller/complainant, a description of the complaint, the name of the employee recording the complaint and the action taken by Contractor to respond to and remedy the complaint. Log shall also include each instance that Solid Waste and/or Recyclables are not Collected, the form of notification used to inform the participants of the reasons for non‐Collection, and the end result or means of resolution of the incident.
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Complaint Documentation. All service complaints related to Recyclable Materials Collection shall be directed to Franchisee. Daily logs of complaints concerning Collection of Recyclable Materials shall be retained for a minimum of twenty-four (24) months and shall be available to City at all times during this Agreement upon twenty-four (24) hour notice.
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Complaint Documentation. All service complaints related to Recyclable Materials Collection shall be directed to Franchisee. Daily logs of complaints concerning Collection of Recyclable Materials shall be retained for a minimum of twenty- four (24) months and shall be available to City at all times during this Agreement upon twenty-four (24) hour notice. Franchisee shall log all complaints received orally or in writing and said log shall include the date and time the complaint was received, name, address and telephone number of complainant to the extent that such information is provided by complainant, description of complaint, employee recording complaint and the action taken by Franchisee to respond to and remedy complaint. All complaints received shall be responded to within twenty four (24) working hours of receipt. · All customer service records and logs kept by Franchisee shall be available at all times during this Agreement to City upon twenty four (24) hour notice and at no cost to City. City shall, at any time during regular Franchisee business hours, have access to Franchisee's customer service department for purposes of monitoring the quality of customer service or researching customer complaints assessing liquidated damages or other matters related to Franchisee's performance under this Agreement.
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Complaint Documentation. 21 CONTRACTOR shall enter into the Customer Information System (CIS) 22 all complaints immediately upon receipt, including the date and time the complaint 23 was received, the name, address and telephone number of the complainant, nature 24 of the complaint, the name of the employee recording the complaint, the action 25 taken by CONTRACTOR to remedy the complaint, and the date and time for which 26 the complaint was remedied. Written complaints and inquiries shall be date- 27 stamped at the time it was received. CONTRACTOR shall provide CITY with 28 access to all customer service records through the CIS during regular business 29 hours for the purpose of researching complaints and monitoring the customer 30 service response times. CONTRACTOR shall provide monthly reports on 31 resolutions, escalations and pending complaints as set forth in Exhibit 20.
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Complaint Documentation. All service complaints shall be directed to the Company. Daily logs of complaints concerning Collection of Solid Waste, Recyclable Materials and Green Waste shall be retained for a minimum of twenty-four (24) months and shall be available to the City at all times upon request. The Company shall log all complaints received by telephone and said log shall include the date and time the complaint was received, name, address and telephone number of caller, description of complaint, employee recording complaint and the action taken by the Company to respond to and remedy complaint. All written Customer complaints and inquiries shall be date- stamped when received. All complaints shall be initially responded to within one (1) business day of receipt. The Company shall log action taken by the Company to respond to and remedy all complaints. All Customer service records and logs kept by the Company shall be available to the City upon request and at no cost to the City. The City shall, at any time during regular Company business hours, have access to the Company's Customer service department for purposes that may include monitoring the quality of Customer service or researching Customer complaints.
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Complaint Documentation. All service complaints related to Food and Green Waste Collection shall be directed to Franchisee. Daily logs of complaints concerning Collection of Food and Green Waste shall be retained for a minimum of twenty-four (24) months and shall be available to City at all times during this Agreement upon twenty-four (24) hour notice.
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Related to Complaint Documentation

  • Product Documentation You should review the policy documents carefully to ensure they accurately reflect the cover, conditions, limits and other terms that you require. Particular attention should be paid to policy conditions and warranties as failure to comply with these could invalidate your policy. Claims can arise, under certain types of insurance contract, long after the expiry of the policy. It is therefore important that you retain and keep safely all documents associated with your policy.

  • ENVIRONMENTAL DOCUMENTATION Each environmental service provided by the Engineer shall have a deliverable. Deliverables shall summarize the methods used for the environmental services and shall summarize the results achieved. The summary of results shall be sufficiently detailed to provide satisfactory basis for thorough review by the State, the County, The Federal Highway Administration (FHWA), and (where applicable) agencies with regulatory oversight. All deliverables shall meet regulatory requirements for legal sufficiency and shall adhere to the requirements for reports enumerated in the State’s NEPA MOU. a. Quality Assurance/Quality Control Review The Engineer shall perform quality assurance quality control (QA/QC) reviews of environmental documents and on other supporting environmental documentation to determine whether documents conform with: 1. Current Environmental Compliance Toolkit guidance published by the State’s Environmental Affairs Division and in effect as of the date of receipt of the documents or documentation to be reviewed; 2. Current state and federal laws, regulations, policies, guidance, agreements, and memoranda of understanding between the State and other state or federal agencies; and 3. FHWA and American Association of State Highway and Transportation Officials (AASHTO) guidelines contained in “Improving the Quality of Environmental Documents, A Report of the Joint AASHTO and American Council of Engineering Companies (ACEC) Committee in Cooperation with the Federal Highway Administration” (May 2006) for: i. Readability, and ii. Use of evidence and data in documents to support conclusions. Upon request by the State or the County, the Engineer shall provide documentation that the QA/QC reviews were performed by qualified staff. a. Deliverables shall contain all data acquired during the environmental service. All deliverables shall be written to be understood by the public and must be in accordance with the State’s Environmental Toolkit guidance, documentation standards, current guidelines, policies and procedures. b. Electronic versions of each deliverable must be written in software which is compatible to the State and must be provided in a changeable format for future use by the County. The Engineer shall supplement all hard copy deliverables with electronic copies in searchable Adobe Acrobat™ (.pdf) format, unless another format is specified. Each deliverable shall be a single, searchable .pdf file that mirrors the layout and appearance of the physical deliverable. The Engineer shall deliver the electronic files on CD-R, CD-RW media in Microsoft Windows format, or through the ftp site.

  • Project Documentation All documentation provided to the City other than Project drawings shall be furnished on a Microsoft compatible compact disc.