Complaints and Inquiries. Santarus shall be responsible for responding to complaints, medical questions, or other inquiries relating to the Licensed Products; provided, however, that Shore and CHRP shall promptly (but in any event within [***]) inform Santarus of any complaints, medical questions, or other inquiries (or issues related thereto) it receives. Each of Shore and CHRP shall notify Santarus of, and provide all pertinent information in its possession or of which it is aware relating to, any and all suspected or actual tampering, counterfeiting, or contamination or other similar problems with respect to the Licensed Products or Generic Equivalents in the Field in the Territory. ***Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
Complaints and Inquiries. 14.1 If while this Deed remains in force the WIA receives a Complaint that includes an allegation of illegality or serious impropriety in or associated with the WIA' s delivery of the Statutory Functions or Administrative Services not being a type of Complaint to which clause 14.6 applies, the WIA shall promptly investigate the same and shall report the allegation and the results of its investigation to ACMA after which ACMA may further investigate the matter and shall report the results to the WIA.
14.2 The WIA must ensure that while this Deed remains in force, processes are in place under which:
(a) a person can make an inquiry or Complaint about the operation or management of the Statutory Functions and Administrative Services by the WIA in relation to that person;
(b) an inquiry under paragraph (a) will be:
(i) acknowledged as being received within 10 Working Days of receipt; and
(ii) properly considered and answered by the WIA within 40 Working Days after it is received;
(c) a Complaint under paragraph (a), not being a Complaint to which clause 14.1 applies, will be:
(i) acknowledged as being received within 10 Working Days of receipt; and
(ii) properly considered by the WIA and the complainant will be advised of a decision concerning the Complaint within 40 Working Days after it is received; and
(d) for a Complaint under paragraph (a), not being a Complaint to which clause 14.1 applies:
(i) the WIA will give the complainant a written decision about the Complaint;
(ii) if the complainant is not satisfied with the decision, the complainant may apply for an independent review by a delegate of the WIA within 30 Working Days of notification of the decision;
(iii) the complainant will be advised about the outcome of the independent review within 30 Working Days after the application for review is received; and
(iv) if the complainant is dissatisfied with the WIA's review decision, the complainant may make application to ACMA for a final determination.
14.3 The processes under clause 14.2 must:
(a) be clear, transparent and accountable;
(b) not affect the rights of a complainant to enter into legal proceedings; and
(c) include a requirement to keep a central record of all written and verbal Complaints received. - 14.4 A review of any Complaint made under clause 14.2 must be conducted by a member of the WIA's staff or Volunteers who:
(a) was not involved in the matter complained of; and
(b) is suitably qualified to deal with the matters raised by the complai...
Complaints and Inquiries. The Parties shall mutually develop a protocol for responding to any and all complaints, medical questions, or other inquiries relating to the Licensed Product in the Licensed Field in the Territory, which are directed to such Parties’ respective sales representatives. TGTX shall be responsible for responding to complaints, medical questions, or other inquiries relating to the TGTX Commercialization Activities and Precision or its designee shall be responsible for responding to all other complaints, medical questions, or other inquiries. TGTX shall notify Precision of, and provide to Precision, all pertinent information in TGTX’s possession relating to any and all suspected or actual tampering, counterfeiting, or contamination or other similar problems with respect to the Licensed Product in the Licensed Field in the Territory. Precision shall notify TGTX of, and provide to TGTX, all pertinent information in Precision’s possession relating to any and all suspected or actual tampering, counterfeiting, or contamination or other similar problems with respect to any Licensed Product outside the Licensed Field.
Complaints and Inquiries. Customers with questions or concerns m ay call Peaceful Valley using the telephone number appearing on their bill. Company personnel assert that customer contacts are noted on a complaint or inquiry form. This for m includes the date, customer address and account num ber, reason for the contact, action that was taken, and the date and name of the employee who resolved the issue. A review of Commission co mplaint/inquiry records since 2011 showed there have been no Commission complaints or inquiries from sewer or water customers. Customer bills are the prim ary means of co mmunicating with customers, but customer letters have also been used to provide notice of rate increase requests. In addition, property association meetings are held where infor mation related to sewer and water service has been discussed. Summary information for customers regarding the rights and responsibilities of the Company and its customers has been prepared.
Complaints and Inquiries. The Parties shall mutually develop a protocol, under the Quality Agreement, for responding to any and all complaints, medical questions, or other inquiries relating to the Product in the Field in the Territory, which are directed to such Parties’ respective sales representatives. All United Therapeutics Sales Representatives will be instructed to direct complaints, medical questions, or other inquiries regarding appropriate uses of the Product in the Field in the Territory to the call center established pursuant to Section 6.3(a)(ii). United Therapeutics shall be responsible for responding to complaints, medical questions, or other inquiries relating to the United Therapeutics Commercialization Activities and Lilly shall be responsible for responding to all other complaints, medical questions, or other inquiries; provided, however, that Lilly shall in any event inform United Therapeutics of any complaints, medical questions, or other inquiries (or issues related thereto) that would materially affect United Therapeutics’ rights or obligations under this Agreement. Each Party shall notify the other Party of, and provide all pertinent information in the notifying Party’s possession relating to, any and all suspected or actual tampering, counterfeiting, or contamination or other similar problems with respect to the Product in the Field in the Territory or products containing the Compound in the Field in any territory.
Complaints and Inquiries. Customers with questions or concerns may call the Company using the first telephone number (855/000-0000) that appears on their bill. Office personnel respond to most calls, and operations personnel may also become involved in certain situations. Liberty Utilities personnel assert that information regarding customer contacts requiring follow-up action is recorded in individual customer account notes, but no other summary log is kept of all customer complaints and inquiries. Company personnel indicated that reasons for calls may be noted; however, specific customer information regarding the date, customer’s name, service location, and description of the complaint/inquiry is not recorded. A review of the Commission’s complaint/inquiry records for water service since 2016 showed there was one complaint in February 2018 regarding water quality, service, and opposition to the rate increase request. Commission records for Liberty Utilities sewer service indicate one inquiry in February 2018 opposing the rate increase request. Customer bills, billing inserts, special letters, and the Company’s website are all ways the Company conveys information to the customer. A Company brochure about rights and responsibilities required by Commission Rule 4 CSR 240-13.040 is also provided to new customers. However, a CXD Staff review of the brochure showed inconsistencies with information presented on customer bills and the website. For example, the brochure provides three after-hours telephone numbers, customer bills provide one after-hours telephone number, and Company management asserts there is no separate after-hours telephone number. Customers may call the same number after hours that they can call during regular business hours. The CXD Staff also noted that the credit criteria communicated to customers in the brochure is not consistent with the actual credit criteria Company representatives use to determine whether a customer must remit a security deposit prior to establishing new service.
Complaints and Inquiries. If Recipient receives a complaint or inquiry concerning Recipients activities pursuant to this Agreement or concerning PACIFIC’s privacy practices, Recipient will forward this complaint to the PACIFIC Privacy Office the same day it is received, using a method that is likely to ensure delivery to the PACIFIC Privacy Office by the next business day (e.g., fax, e-mail, express mail, hand delivery).
Complaints and Inquiries. Customers with questions or concerns may call Branson Cedars using the telephone number that appears on their billing statement. Office personnel respond to most calls, and operations personnel may also become involved in certain situations. A review of the Commission’s complaint/inquiry records in the Electronic Filing and Information Service (EFIS) demonstrated no complaints received at the Commission for years 2016, 2017 and year-to-date 2018. Branson Cedars maintains a log of customer inquiries and complaints registered with the utility and have maintained this information since its CCN case in 2015. A Branson Cedars brochure regarding rights and responsibilities, which is required by Commission Rule 4 CSR 240-13.040, is provided to new customers and displayed at the office.
Complaints and Inquiries. If the MGA receives an inquiry or complaint from any regulatory authority having jurisdiction concerning a violation of insurance Law, or a complaint disputing coverage under any policy, or any process or litigation document, or threat of litigation, with respect to any matter covered in this Agreement, it will do the following: If Claims-Related: The MGA will give prompt written notice to the Program Administrator and to the applicable third-party administrator upon receipt of any inquiries or complaints from policyholders, claimants, insurance departments, or other persons relative to any claim arising under this Agreement. The MGA is responsible for providing policy and coverage verification to the applicable third-party administrator. If Non-Claims Related: The MGA will give prompt written notice to the Program Administrator of any non-claim inquiry or complaint received from policyholders, claimants, insurance departments, or other persons relative to any non-claim matter arising under this Agreement and will promptly forward the original documents to the Program Administrator.
Complaints and Inquiries. Customers with questions or concerns may call the Company at the contact number appearing on the bill. XxXxxx Xxxxx indicated that she responds quickly to customer calls and will schedule field visits as needed. An emergency contact cell phone number is also provided on the billing statement for customers that call outside of business hours and an answering service is utilized. The Company maintains that all emergency calls are handled promptly. Company personnel document the type of complaint or inquiry on a log. A review of Commission complaint/inquiry records showed no complaints for 2010 and one complaint for 2011. Customer bills are the primary means of communicating with customers. Company personnel occasionally send the customer correspondence to provide specific information. Letters have been sent to notify customers of pending rate case activity and to offer suggestions on how the customer can help keep rates from increasing.
