Complaints and Inquiries. Santarus shall be responsible for responding to complaints, medical questions, or other inquiries relating to the Licensed Products; provided, however, that Shore and CHRP shall promptly (but in any event within [***]) inform Santarus of any complaints, medical questions, or other inquiries (or issues related thereto) it receives. Each of Shore and CHRP shall notify Santarus of, and provide all pertinent information in its possession or of which it is aware relating to, any and all suspected or actual tampering, counterfeiting, or contamination or other similar problems with respect to the Licensed Products or Generic Equivalents in the Field in the Territory. ***Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
Complaints and Inquiries. 14.1 If while this Deed remains in force the WIA receives a Complaint that includes an allegation of illegality or serious impropriety in or associated with the WIA' s delivery of the Statutory Functions or Administrative Services not being a type of Complaint to which clause 14.6 applies, the WIA shall promptly investigate the same and shall report the allegation and the results of its investigation to ACMA after which ACMA may further investigate the matter and shall report the results to the WIA.
Complaints and Inquiries. Customers with questions or concerns m ay call Peaceful Valley using the telephone number appearing on their bill. Company personnel assert that customer contacts are noted on a complaint or inquiry form. This for m includes the date, customer address and account num ber, reason for the contact, action that was taken, and the date and name of the employee who resolved the issue. A review of Commission co mplaint/inquiry records since 2011 showed there have been no Commission complaints or inquiries from sewer or water customers. Customer Communication Customer bills are the prim ary means of co mmunicating with customers, but customer letters have also been used to provide notice of rate increase requests. In addition, property association meetings are held where infor mation related to sewer and water service has been discussed. Summary information for customers regarding the rights and responsibilities of the Company and its customers has been prepared.
Complaints and Inquiries. The Parties shall mutually develop a protocol for responding to any and all complaints, medical questions, or other inquiries relating to the Licensed Product in the Licensed Field in the Territory, which are directed to such Parties’ respective sales representatives. TGTX shall be responsible for responding to complaints, medical questions, or other inquiries relating to the TGTX Commercialization Activities and Precision or its designee shall be responsible for responding to all other complaints, medical questions, or other inquiries. TGTX shall notify Precision of, and provide to Precision, all pertinent information in TGTX’s possession relating to any and all suspected or actual tampering, counterfeiting, or contamination or other similar problems with respect to the Licensed Product in the Licensed Field in the Territory. Precision shall notify TGTX of, and provide to TGTX, all pertinent information in Precision’s possession relating to any and all suspected or actual tampering, counterfeiting, or contamination or other similar problems with respect to any Licensed Product outside the Licensed Field.
Complaints and Inquiries. We have a dedicated provider services toll-free telephone line and representatives available to respond to questions or complaints You may have in connection with Your relationship with Us under this contract. To access Provider Services,You may call 0-000-000-0000 or such other telephone number or electronic means We subsequently supply to You. Information concerning benefit plans, including coverage and eligibility, is available through Provider Services as well as through newsletters and other communications from Us. Accepted and agreed at Newark, New Jersey: PHYSICIAN OR HEALTHCARE PROFESSIONAL Name, Including Degree Xxxx Xxxxxx, OT Date of Signature 04/23/2024 Signature County HUDSON Effective Date HORIZON BLUE CROSS BLUE SHIELD OF NEW JERSEY By Title Date APPENDIX PROVIDER CLAIM PAYMENT APPEAL PROCESS If You have a dispute with Horizon relating to the payment of a claim (except for utilizationmanagement determinations and except for certain claims described below):
Complaints and Inquiries. Customers with questions or concerns may call the Company’s business office number or the owner’s cell phone number appearing on the bill and customer brochure. The office manager responds to customer calls to the business office. A hard copy file is kept that documents the nature of complaints and inquiries and any action taken. A review of Commission complaint/inquiry records since 2009 showed no complaints or inquiries. Customer Communication Customer bills are the primary means of communicating with customers. Company personnel occasionally incorporate short messages on bills to provide specific information. For example, the office manager includes a note on bills when meters are estimated or when bill payments are delinquent. Letters have also been sent to notify customers of rate case activity. Customers are occasionally called in order to convey specific information.
Complaints and Inquiries. Customers with questions or concerns may call SK&M using the telephone number that is listed on their billing statement. Xxxxx XxXxxx takes care of complaints and inquiries pertaining to billing, meter readings, etc. If the call is a service call issue pertaining to something “in the field” Xxxxx then directs the customer to call Xxxxxx XxXxxx. She provides the information to the customer on how to contact Xxxxxx if they do not have their bill readily available as all contact information is on the back of the customer’s bills. Xxxxx will also let the customer know she will be relaying their issue and information to Xxxxxx. She will then call or text Xxxxxx to make him aware of the issue so he is prepared to handle it quickly. The meter reader does not respond to customer complaints when in the field reading meters. All complaints are directed back to the Company. Customer Complaint Log SK&M does not keep a complaint log on customer complaints or issues. This is a violation of Commission Rule 4 CSR 240-13.040(5) and was a recommendation in the Disposition Agreement for the last rate case (SR-2019-0157) in which Company was advised to create and implement a complaint log.
Complaints and Inquiries. Subscriber may contact Provider with any complaints or inquiries at the following toll-free or local number: 1-844-516-9343 or 0-000-000-0000. Provider will acknowledge any such communication within two (2) days and will provide a complete response within fourteen (14) days.
Complaints and Inquiries. Customers with questions or concerns may call the Company at the contact number appearing on the bill. XxXxxx Xxxxx indicated that she responds quickly to customer calls and will schedule field visits as needed. An emergency contact cell phone number is also provided on the billing statement for customers that call outside of business hours and an answering service is utilized. The Company maintains that all emergency calls are handled promptly. Company personnel document the type of complaint or inquiry on a log. A review of Commission complaint/inquiry records showed no complaints for 2010 and one complaint for 2011. Customer Communication Customer bills are the primary means of communicating with customers. Company personnel occasionally send the customer correspondence to provide specific information. Letters have been sent to notify customers of pending rate case activity and to offer suggestions on how the customer can help keep rates from increasing.
Complaints and Inquiries. If Recipient receives a complaint or inquiry concerning Recipients activities pursuant to this Agreement or concerning Data Provider’s privacy practices, Recipient will forward this complaint to the Data Provider Privacy Office the same day it is received, using a method that is likely to ensure delivery to the Data Provider Privacy Office by the next business day (e.g., fax, e-mail, express mail, hand delivery).
