Complaints and Inquiries. Santarus shall be responsible for responding to complaints, medical questions, or other inquiries relating to the Licensed Products; provided, however, that Shore and CHRP shall promptly (but in any event within [***]) inform Santarus of any complaints, medical questions, or other inquiries (or issues related thereto) it receives. Each of Shore and CHRP shall notify Santarus of, and provide all pertinent information in its possession or of which it is aware relating to, any and all suspected or actual tampering, counterfeiting, or contamination or other similar problems with respect to the Licensed Products or Generic Equivalents in the Field in the Territory. ***Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
Complaints and Inquiries. 14.1 If while this Deed remains in force the WIA receives a Complaint that includes an allegation of illegality or serious impropriety in or associated with the WIA' s delivery of the Statutory Functions or Administrative Services not being a type of Complaint to which clause 14.6 applies, the WIA shall promptly investigate the same and shall report the allegation and the results of its investigation to ACMA after which ACMA may further investigate the matter and shall report the results to the WIA.
Complaints and Inquiries. Customers with questions or concerns m ay call Peaceful Valley using the telephone number appearing on their bill. Company personnel assert that customer contacts are noted on a complaint or inquiry form. This for m includes the date, customer address and account num ber, reason for the contact, action that was taken, and the date and name of the employee who resolved the issue. A review of Commission co mplaint/inquiry records since 2011 showed there have been no Commission complaints or inquiries from sewer or water customers. Customer Communication Customer bills are the prim ary means of co mmunicating with customers, but customer letters have also been used to provide notice of rate increase requests. In addition, property association meetings are held where infor mation related to sewer and water service has been discussed. Summary information for customers regarding the rights and responsibilities of the Company and its customers has been prepared.
Complaints and Inquiries. The Parties shall mutually develop a protocol for responding to any and all complaints, medical questions, or other inquiries relating to the Licensed Product in the Licensed Field in the Territory, which are directed to such Parties’ respective sales representatives. TGTX shall be responsible for responding to complaints, medical questions, or other inquiries relating to the TGTX Commercialization Activities and Precision or its designee shall be responsible for responding to all other complaints, medical questions, or other inquiries. TGTX shall notify Precision of, and provide to Precision, all pertinent information in TGTX’s possession relating to any and all suspected or actual tampering, counterfeiting, or contamination or other similar problems with respect to the Licensed Product in the Licensed Field in the Territory. Precision shall notify TGTX of, and provide to TGTX, all pertinent information in Precision’s possession relating to any and all suspected or actual tampering, counterfeiting, or contamination or other similar problems with respect to any Licensed Product outside the Licensed Field.
Complaints and Inquiries. Customers with questions or concerns may call the telephone number appearing on their bill, which is the Nitor billing answering service. This number is a 24/7 toll-free telephone number that is auto-transferred to O&M’s emergency number if it is a maintenance emergency. If it is a billing question or concern, the call will be answered by the Nitor billing answering service. Nitor billing answering service keeps a log of all calls that the Raccoon Creek Office Manager can view at any time. If it is a general Company question or complaint, then Xxxxx billing answering service will transfer the call to Raccoon Creek’s Office Manager. Company personnel indicate that customer contacts are recorded on the Customer Complaint Log that includes the date, customer name, phone number, address, and reason for the contact. A review of the Commission’s complaint/inquiry records since the Company was certified in March 2015 shows there have been three complaints. The Company has an informational brochure which contains information required by Commission Rule 4 CSR 240-13.040. The Company is currently sending the brochure to all new customers. Current customers will soon be able to find the brochure available to view online on the Company’s website at xxxx://xxx.xxxxxxxxxxxxxxxxxxxxxxxxxxx.xxx. Some information is also conveyed through a newsletter when there are expected major water disruptions that take place.
Complaints and Inquiries. (a) NMIS and Northwestern acknowledge that complaints may be received from various parties, including Northwestern’s agents, regulatory bodies, applicants, policyholders, and claimants. If NMIS receives a complaint from any source, or an inquiry from a regulatory body or other legal authority, relating directly or indirectly to a policy or application administered pursuant to this Agreement, NMIS shall promptly notify Northwestern and prepare a timely and appropriate response following any complaint handling process developed by NMIS and approved by Northwestern.
Complaints and Inquiries. Customers with questions or concerns may call Branson Cedars using the telephone number that appears on their billing statement. Office personnel respond to most calls, and operations personnel may also become involved in certain situations. A review of the Commission’s complaint/inquiry records in the Electronic Filing and Information Service (EFIS) demonstrated no complaints received at the Commission for years 2016, 2017 and year-to-date 2018. Branson Cedars maintains a log of customer inquiries and complaints registered with the utility and have maintained this information since its CCN case in 2015. Customer Communication A Branson Cedars brochure regarding rights and responsibilities, which is required by Commission Rule 4 CSR 240-13.040, is provided to new customers and displayed at the office.
Complaints and Inquiries. Customers with questions or concerns may call SK&M using the telephone number that is listed on their billing statement. Xxxxx XxXxxx takes care of complaints and inquiries pertaining to billing, meter readings, etc. If the call is a service call issue pertaining to something “in the field” Xxxxx then directs the customer to call Xxxxxx XxXxxx. She provides the information to the customer on how to contact Xxxxxx if they do not have their bill readily available as all contact information is on the back of the customer’s bills. Xxxxx will also let the customer know she will be relaying their issue and information to Xxxxxx. She will then call or text Xxxxxx to make him aware of the issue so he is prepared to handle it quickly. The meter reader does not respond to customer complaints when in the field reading meters. All complaints are directed back to the Company. Customer Complaint Log SK&M does not keep a complaint log on customer complaints or issues. This is a violation of Commission Rule 4 CSR 240-13.040(5) and was a recommendation in the Disposition Agreement for the last rate case (SR-2019-0157) in which Company was advised to create and implement a complaint log.
Complaints and Inquiries. Customers with questions or concerns may call the Company at the contact number appearing on the bill. XxXxxx Xxxxx indicated that she responds quickly to customer calls and will schedule field visits as needed. An emergency contact cell phone number is also provided on the billing statement for customers that call outside of business hours and an answering service is utilized. The Company maintains that all emergency calls are handled promptly. Company personnel document the type of complaint or inquiry on a log. A review of Commission complaint/inquiry records showed no complaints for 2010 and one complaint for 2011. Customer Communication Customer bills are the primary means of communicating with customers. Company personnel occasionally send the customer correspondence to provide specific information. Letters have been sent to notify customers of pending rate case activity and to offer suggestions on how the customer can help keep rates from increasing.
Complaints and Inquiries. Customers with questions or concerns may call the Company using the first telephone number (855/000-0000) that appears on their bill. Office personnel respond to most calls, and operations personnel may also become involved in certain situations. Liberty Utilities personnel assert that information regarding customer contacts requiring follow-up action is recorded in individual customer account notes, but no other summary log is kept of all customer complaints and inquiries. Company personnel indicated that reasons for calls may be noted; however, specific customer information regarding the date, customer’s name, service location, and description of the complaint/inquiry is not recorded. A review of the Commission’s complaint/inquiry records for water service since 2016 showed there was one complaint in February 2018 regarding water quality, service, and opposition to the rate increase request. Commission records for Liberty Utilities sewer service indicate one inquiry in February 2018 opposing the rate increase request. Customer Communication Customer bills, billing inserts, special letters, and the Company’s website are all ways the Company conveys information to the customer. A Company brochure about rights and responsibilities required by Commission Rule 4 CSR 240-13.040 is also provided to new customers. However, a CXD Staff review of the brochure showed inconsistencies with information presented on customer bills and the website. For example, the brochure provides three after-hours telephone numbers, customer bills provide one after-hours telephone number, and Company management asserts there is no separate after-hours telephone number. Customers may call the same number after hours that they can call during regular business hours. The CXD Staff also noted that the credit criteria communicated to customers in the brochure is not consistent with the actual credit criteria Company representatives use to determine whether a customer must remit a security deposit prior to establishing new service.
