Common use of Complaint Policy Clause in Contracts

Complaint Policy. Filing a Complaint for the purposes of resolving a Dispute by Binding Decision EXPLANATION - Articles 11 and 12 of the Gaming Terms and Conditions (GT&C) explain the Complaint Policy. The policy states that if you cannot resolve a problem between you and the organizer, you are required to file a complaint with the intermediary, providing your full name, email address, account details, and a clear explanation of why you disagree with the organizer. The intermediary will then investigate the dispute, listen to both parties, gather evidence, and provide a binding decision on how the dispute will be resolved. If you don't comply with the policy or refuse to provide necessary information, the intermediary may simplify the decision process or dismiss the complaint. The policy also states that you have one month to opt-out of this policy, providing you with the option to try to resolve the dispute in another way.